ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 6 days ago
Randy M. on 03/28/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Randy said it was his first experience with this business and the overall experience was average.
Vehicle: Ford Ranger
Category: Service
Service Date: 03/27/2017
Review Created: 03/28/2017
This review was collected via phone interview by Customer Research Inc.
David H. on 01/21/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
David said he likes Doug, the owner, and he has referred a lot of people to him in the past. The office manager did not give him an accurate quote. There were many add-ons, and the price ended up being twice as much as what was originally quoted. The office manager worked with him, but he made it clear he did not want to do business with him again. After this last experience he does not want to do business with them either.
Vehicle: Chevrolet El Camino
Category: Service
Service Date: 12/20/2016
Review Created: 01/21/2017
This review was collected via phone interview by Customer Research Inc.
Larry S. on 04/18/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Larry said this facility did a good job on his vehicle. However, they did not provide a bid before starting work, and the final price was more than he anticipated.
Vehicle: Mazda B2200
Category: Service
Service Date: 04/15/2016
Review Created: 04/18/2016
This review was collected via phone interview by Customer Research Inc.
Shane L. on 02/12/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Shane said this business could not help him with what he need help with but they were nice.
Vehicle: Jaguar S-Type
Category: Service
Service Date: 01/22/2016
Review Created: 02/12/2016
This review was collected via phone interview by Customer Research Inc.
Jeremy M. on 05/20/2015
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jeremy said the young man working at this business was new and he was charged for his learning curve. Overall, the service was good.
Vehicle: Dodge Pickup
Category: Service
Service Date: 05/05/2015
Review Created: 05/20/2015
This review was collected via phone interview by Customer Research Inc.
GREG E. on 10/25/2014
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Holy Cow"
First time was great. Second time not so much. I sent my son in there to get his truck inspected, and he left not passing, I understand that but I don't think they could have found more wrong with the vehicle. It passed in may with the previous owner. But not here. I felt like they were Big O tires or something. Had the vehicle reinspected after one of the recommendations. PASSED. Imagine that. Ball joints sway bar . No they were all fine.
Vehicle: Chevrolet Blazer
Service Date: 10/24/2014
Review Created: 10/25/2014 10:53 PM
Doug H. at Hawker Automotive responded on 10/27/2014

Hello Greg,
Nobody likes to fail a state safety inspection, so I know how you feel.
To our understanding your son had just purchased this vehicle for cash & the previous owner had agreed to buy it back from him if needed.
When we first pulled this vehicle into the shop, the brake pedal hit the floor due to a failed brake master cylinder, not to mention numerous steering, suspension, brake problems Etc..
By performing a PROPER STATE SAFETY INSPECTION the condition of this vehicle was made known, making it possible for your son to make an informed decision on whether to take the previous owner up on his offer, OR put more money into this vehicle than he paid for it.
I have been in contact with the Utah Highway Patrol this morning and was EXTREMELY RELIEVED to hear that as of 0915 this morning there has been NO safety inspection activity for this vehicle since it left our shop.
It is an unfortunate fact that there are dishonest inspection stations out there, but were not one of them!
              GREG, NO BRAKES=UNSAFE!!
                            SCOTT SERVICE MANAGER
                                HAWKER AUTOMOTIVE

Tim E. on 06/26/2013
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Tim said his vehicle did not pass inspection, but it is not this business' fault. He said he was sad and he has been working on this problem for two months.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 06/17/2013
Review Created: 06/26/2013
This review was collected via phone interview by Customer Research Inc.
Davis S. on 01/05/2013
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Davis said his wait time took 6 hours. It took them 2 hours just to look at his vehicle. He had already told them it needed spark plugs. After the diagnostic check, they told him he needed spark plugs. The repair was another 4 hours. He would not recommend them to anyone since it was a rip off. He could have done the work himself for $50 and a lot less time.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/31/2012
Review Created: 01/05/2013
This review was collected via phone interview by Customer Research Inc.
John M. on 06/04/2012
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
John said he had to take his vehicle back to Hawker Automotive, but chose not to elaborate. The representatives at this business thought they had fixed the problem but they continue to work on it. John said he will continue to go back to Hawker Automotive.
Category: Service
Service Date: 05/30/2012
Review Created: 06/04/2012
This review was collected via phone interview by Customer Research Inc.
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