Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

6686 Reviews

ReScore Reviews™ (130)

ReScore
Overall Rating 4.7076951/5Overall Rating 4.7076951/5Overall Rating 4.7076951/5Overall Rating 4.7076951/5rating 4.7076951
Original
Overall Rating 2.1307644/5Overall Rating 2.1307644/5rating 2.1307644rating 2.1307644rating 2.1307644
93% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


GN
Gregory N.
Las Vegas, NV
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
relief
santa fe was shimmying bad, they found problem, tire ply's separating on right rear tire, replaced tire, life is good again
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/14/2019

We appreciate the nice feedback.  Thank you.

James Hantl
Parts and Service Director
702-565-9571

KT
Keith T.
Las Vegas, NV
2013 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Love my Hyundai Genesis
Great customer service. Rental car and all. Thank you service manager John
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/14/2019

Thank you for the nice feedback Keith.

James Hantl
Parts and Service Director
702-565-9571

SA
Susan A.
Las Vegas, NV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Great customer service
Henderson Hyundai Service Department gets a 5* rating from me for their customer service. They have always been very accommodating.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/13/2019

Thank you for the kind words Susan.

James Hantl
Parts and Service Director
702-565-9571

DY
Dora Y.
Las Vegas, NV
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Simple No hassle service
Thanks to Debra our service request went A okay
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/13/2019

Thanks for the nice feedback Dora.

James Hantl
Parts and Service Director
702-565-9571

YR
Yoel R.
Las Vegas, NV
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Great service in September
Great service...Henderson Hyundai the number one in Las Vegas....Jared Alcantara great auto adviser...Henderson Hyundai Service Dept staff very professional
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/13/2019

We appreciate the great review Yoel.  Thank you.

James Hantl
Parts and Service Director
702-565-9571

CC
Carla C.
Henderson, NV
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Service Dept
Everyone in the service dept are great, kind and courteous.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/13/2019

Thank you for the nice feedback Carla.

James Hantl
Parts and Service Director
702-565-9571

Verified Customer
Henderson, NV
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Great service
Great customer service
Chris and Jared
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/13/2019

Thank you very much for the nice feedback.

James Hantl
Parts and Service Director
702-565-9571

Verified Customer
Las Vegas, NV
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Perfect service
Everyone you speak with is so polite, helpful, and knowledgeable.
Customers are made comfortable while waiting for repair work to be done.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/12/2019

We appreciate the great feedback.  Thank you.

James Hantl
Parts and Service Director
702-565-9571

MH
Magda H.
Henderson, NV
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Staff
I did not make an appointment until they morning and they got me in with no hassle
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/12/2019

Thank you for the nice feedback Magda.

James Hantl
Parts and Service Director
702-565-9571

MS
Melvin S.
Bullhead City, AZ
2013 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Always excellent service
Always excellent service
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/12/2019

Thank you for the five star review Melvin.

James Hantl
Parts and Service Director
702-565-9571

SL
Susan L.
Las Vegas, NV
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Always great service
Always comfortable leaving my car in your care. This time was especially fun, as got to meet VGK Nate Schmidt!
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/11/2019

Thank you for the great feedback Susan.  I am happy to hear you had a chance to meet Nate.

James Hantl
Parts and Service Director
702-565-9571

MG
Martin G.
Las Vegas, NV
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Your people
I usually deal with Mr John Ackerman. He is very professional and knowledgeable. I always feel well taken care of when when dealing with him.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/11/2019

We appreciate the nice review Martin.  Thank you.

James Hantl
Parts and Service Director
702-565-9571

Verified Customer
Henderson, NV
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Service
Always a great experience
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/11/2019

Thank you very much for the nice review.

James Hantl
Parts and Service Director
702-565-9571

KM
Kim M.
Henderson, NV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Henderson Hyundai
Henderson Hyundai is the best!
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/11/2019

Thank you for the nice review Kim.

James Hantl
Parts and Service Director
702-565-9571

AS
Anette S.
Las Vegas, NV
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Excellent customer service
Service advisors and their manager were very excellent on dealing with customer. Very friendly and also their valet service staff were very respectful.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/10/2019

Thank you very much for the great feedback Anette.

James Hantl
Parts and Service Director
702-565-9571

PR
Paul R.
Henderson, NV
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Great Service!
Chris in service goes above and beyond. He really shows he cares and makes sure my vehicle was taken care of. He is genuine and Hyundai is fortunate to have him as part of the team!!! Thank you Chris!
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/10/2019

We really appreciate the kind words Paul.  Thank you.

James Hantl
Parts and Service Director
702-565-9571

Verified Customer
Henderson, NV
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2019 Category: Service
friendly people
I really can not speak about the services to the vehicle because I have know way of seeing what they did.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/10/2019

Thank you for the feedback.  Anytime you would like a more in depth explanation of what was done to your vehicle we would be more than happy to go over your repairs with you.  You should always know exactly what you are paying for, and any way we can facilitate that we will.

James Hantl
Parts and Service Director
702-565-9571

MA
Mitchell A.
Las Vegas, NV
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Great service!
Keep up the good work
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/10/2019

Thank you for the nice review Mitchell.

James Hantl
Parts and Service Director
702-565-9571

Verified Customer
Henderson, NV
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2019 Category: Service
2 Hour Oil Change
A routine oil change with a scheduled appointment should not take over 2 hours. Way to kill a day. Not good.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/10/2019

Thank you for the feedback.  I apologize your service took longer than it should have.  I am certain we can do much better for you on your next visit.

James Hantl
Parts and Service Director
702-565-9571

JT
Jason T.
Henderson, NV
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Always Great
I've gotten two vehicles from Henderson Hyundai. From the buying process, to the office staff and service staff, everyone there is fantastic and very friendly. I can trust the work they do is always correct and they are a pleasure to do business with!
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/10/2019

We appreciate the excellent feedback Jason.  Thank you.

James Hantl
Parts and Service Director
702-565-9571