Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

6607 Reviews

ReScore Reviews™ (128)

ReScore
Overall Rating 4.7031223/5Overall Rating 4.7031223/5Overall Rating 4.7031223/5Overall Rating 4.7031223/5rating 4.7031223
Original
Overall Rating 2.1171833/5Overall Rating 2.1171833/5rating 2.1171833rating 2.1171833rating 2.1171833
93% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


LB
Lori B.
Henderson, NV
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
SERVICE
AWESOME SERVICE, VERY FRIENDLY
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/16/2019

Thank you for the great review Lori.

James Hantl
Parts and Service Director
702-565-9571

JZ
Jose Z.
Las Vegas, NV
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Always great service
Awesome service every single visit!!
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/16/2019

Thank you for the five star review Jose.

James Hantl
Parts and Service Director
702-565-9571

WW
Warren W.
Henderson, NV
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Excellent service
Very professional.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/16/2019

Thank you for the nice review Warren.

James Hantl
Parts and Service Director
702-565-9571

Verified Customer
Henderson, NV
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/15/2019 Category: Service
Long time...
I had an appointment at 8:15 am for a regular oil change ... wait more than 3 hours ... a long time
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/15/2019

Thank you for the feedback.  In addition to your regular oil change, the primary concern the vehicle was brought in for was a hesitation on the freeway.  Your vehicle had to be inspected by a diagnostic technician, not just put through our express lube for an oil change.  I apologize for the additional wait time, but your technician had to take the vehicle on the freeway to attempt to duplicate the concern, in addition to scanning and monitoring your vehicle with diagnostic equipment.  That type of inspection does take much more additional time.

James Hantl
Parts and Service Director
702-565-9571

VW
Victor W.
Boulder City, NV
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2019 Category: Service
Very well organized
Great service
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/15/2019

Thank you for the review Victor.  As we are required to maintain an average of 4.75 stars, a 4 star review is considered below average.  Please let me know what we can do to improve and earn a full five stars from you on your next visit.

James Hantl
Parts and Service Director
702-565-9571

CC
Charles C.
Boulder City, NV
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Oil change
Even though it was only oil change time Will and the gang gave the car a once look over as usual to check everything. Thanks for excellent service as I’ve come to expect !!
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/13/2019

Thank you for the great review Charles.

James Hantl
Parts and Service Director
702-565-9571

JM
Jan M.
Las Vegas, NV
2018 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Efficient
Very satisfied with the service I received on my first maintenance visit.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/13/2019

Thank you for the great feedback Jan.

James Hantl
Parts and Service Director
702-565-9571

PE
Patrick E.
Henderson, NV
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Best care anywhere
Chris and the team are great, always looking out for me, prompt service and a pleasure to deal with. Everyone there is nice and wants to help you.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/13/2019

Thank you for the great review Patrick.

James Hantl
Parts and Service Director
702-565-9571

GN
Gregory N.
Las Vegas, NV
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
quick service
brought santa fe in for oil change. dropped it off and left to runs some errands. wasn't thru with errands before they called it was done, they even washed it!!!!
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/13/2019

We appreciate the great feedback Gregory, thank you.

James Hantl
Parts and Service Director
702-565-9571

MM
Mike M.
Henderson, NV
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great dealer and buying experience
The buying process was easy with regards to options for purchase, finance and timing.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/13/2019

Thank you for the nice review Mike.

James Hantl
Parts and Service Director
702-565-9571

Verified Customer
Henderson, NV
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/13/2019 Category: Service
Poor Communication
I was told my car would be ready in 45 minutes to an hour. It was not ready until 2 and a half hours later. I was never updated about the status of my vehicle. I was also not informed of the services completed to my car.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/13/2019

Thank you for the feedback.  I apologize for the miscommunication, you should have been quoted a more appropriate timeframe.  To have those recalls completed we typically need between 2 and a half, to 3 and a half hours.  We value your time, and pride ourselves on getting you back on the road quickly, which is why we can do those recalls in that timeframe.  I am sorry they did not inform you it would take that long, it sounds like you were quoted a wait time for just an oil change.

James Hantl
Parts and Service Director
702-565-9571

PG
Patricia G.
Henderson, NV
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Still quick and easy
Love how easy it is to make an appt, check in with my advisor John Ackerman who always takes care of me, and get back to whatever I have planned!
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/13/2019

Thank you very much for the great feedback Patricia.

James Hantl
Parts and Service Director
702-565-9571

JF
Johnny F.
Henderson, NV
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
always excellent customer service
thank you Henderson Hyundai, your are number one
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/12/2019

Thank you for the nice review Johnny.

James Hantl
Parts and Service Director
702-565-9571

DM
Darren M.
Las Vegas, NV
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Great service
Had a problem, they fixed it for free and it didn't take that long. Thank you
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/12/2019

Thank you for the nice feedback Darren.

James Hantl
Parts and Service Director
702-565-9571

JS
James S.
Henderson, NV
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Convenient
Quick in and out and close to home. Great service!
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/12/2019

Thank you for the great feedback James.

James Hantl
Parts and Service Director
702-565-9571

RT
Roger T.
Boulder City, NV
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
do not have one
the people
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/12/2019

Thank you Roger.

James Hantl
Parts and Service Director
702-565-9571

PR
Paul R.
Henderson, NV
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Great service
Chris was awesome in service department! Very friendly and takes really good care of customers.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/12/2019

Thank you for the great review Paul.

James Hantl
Parts and Service Director
702-565-9571

CR
Craig R.
Henderson, NV
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Another fantastic experience
The Henderson Hyundai service team once again was awesome. Kudos to my service advisor John for taking care of my car and making sure it’s running perfectly every time!!!
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/12/2019

Thank you for the great feedback Craig.

James Hantl
Parts and Service Director
702-565-9571

JR
John R.
Henderson, NV
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
Routine service
All went well - to borrow a phrase: "the usual." I was there a short and pleasant time.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/12/2019

Thank you for the great feedback John.

James Hantl
Parts and Service Director
702-565-9571

CE
Carlos E.
North Las Vegas, NV
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
Professional Service
From scheduling service maintenance, driving into service garage, reception by service technician, and cleanliness of waiting area.....all around professional and ecxellent experience.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/12/2019

Thank you for the nice review Carlos.

James Hantl
Parts and Service Director
702-565-9571