Hyundai of Cookeville is conveniently located in Cookeville, TN. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Hyundai of Cookeville’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Hyundai of Cookeville is conveniently located in Cookeville, TN. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Hyundai of Cookeville’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.
Verified Customer
Thank you for sharing your feedback. I usually would not go into the specific details of a vehicle when replying to a review but as these reviews are public and used to judge our reputation I feel it is necessary in this case.
The vehicle was brought in to us with the concern of piston slap and engine oil consumption. The technician inspected the vehicle and found metal contamination in the oil and that the timing is over advanced. Because of these findings the technician recommended to replace the engine assembly.
According to the information we were able to gather this vehicle has had 6 owners and inconsistent maintenance history. This vehicle was purchased at an auction with only 300 miles less on the odometer than when it arrived at our dealership. The vehicle is not registered as well so I can only assume that it is owned by the independent auto sales company that you own and operate. Hyundai's warranty for a consequtive (non-original) owner is five years or 60,000 miles whichever comes first unless there is a warranty extension,recall or campaign for a specific component.
Your vehicle shows to have had multiple previous owners and is over 60,000 miles and is not eligible for any warranty coverage. Even if this vehcile were closer to the warranty limits and could be considered for an exception of some kind that is only ever considered for consumers not independent auto dealers. It is not that I didn't "try to get it covered under warranty" but simply that the vehicle is outside of the warranty limits by over 40 months and nearly 20,000 miles. Also, there are no open recalls,campaigns or extensions that are engine related that were found when checking your specific vin against Hyundai's system.
If I thought that there were anyway that your issue "likely could be covered under warranty" I would have tried to make that happen for you. Fixing cars is where our staff's livelyhood comes from. We do not care if Hyundai pays the repair bill instead of the consumer as long as we meet their guidelines. If we could have taken any inspection and turned it into an engine replacement paid for by Hyundai we would have glady done that not only for you as a consumer but also for the lively hood of our staff that earning a living by making repairs.
