ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.33333/5rating 1.33333rating 1.33333rating 1.33333rating 1.33333
94% Would Recommend
77% Business Response
Latest Review 1 day ago
Mary L. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Maintenance service"
My first service for my new Santa Fe Sport was great! The service employees were friendly, fast and they returned my vehicle to me clean both inside and out.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/20/2018
Service Type: Maintenance
Review Created: 04/25/2018 11:40 AM
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KIMBERLY R. at Hyundai of Petaluma responded on 04/25/2018

Hi Mary,

Thank you for taking time to submit a review and for your kind words regarding our service center. We appreciate your business and value your feedback.  We look forward to keeping your Hyundai Santa Fe in optimal operating condition for you to enjoy.

Best regards,

Kimberly Rangel

Hyundai of Petaluma
Gerald C. on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent cystomer service and attention to detail"
Nick, service manager, provided me with some of the best customer service I have ever received
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/21/2018
Service Type: Maintenance
Review Created: 04/24/2018 11:49 AM
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KIMBERLY R. at Hyundai of Petaluma responded on 04/25/2018

Hi Gerald,

Thank you for taking time to submit a review and for your kind words regarding our service manager. We appreciate your business and value your feedback.  We look forward to keeping your Hyundai Elantra in optimal operating condition for you to enjoy.

Best regards,

Kimberly Rangel

Hyundai of Petaluma
Carroll S. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Maintenance was done well and quickly. Lounge is clean and comfortable.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/18/2018
Service Type: Maintenance
Review Created: 04/23/2018 12:41 PM
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KIMBERLY R. at Hyundai of Petaluma responded on 04/25/2018

Hi Carroll,

Thank you for taking the time to submit a review.  We appreciate your business and value your feedback.  We look forward to seeing you during your next visit.

Best regards,


Kimberly Rangel

Hyundai of Petaluma
Kevin S. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Service staff, quick and efficient service"
I received a recall on my wifes 2006 sonata. Called and scheduled a service appt. Service was quickly scheduled and completed at my convenience.
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 04/17/2018
Service Type: Repair
Review Created: 04/23/2018 10:05 AM
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KIMBERLY R. at Hyundai of Petaluma responded on 04/25/2018

Hi Kevin,

Thank you for taking time to submit a review and for your kind words regarding our service center. We appreciate your business and value your feedback.  We look forward to keeping your Hyundai Sonata in optimal operating condition for you to enjoy.

Best regards,

Kimberly Rangel

Hyundai of Petaluma
Paul S. on 04/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Good Job
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 04/05/2018
Service Type: Repair
Review Created: 04/22/2018 07:10 PM
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KIMBERLY R. at Hyundai of Petaluma responded on 04/25/2018

Hi Paul,

Thank you for taking the time to submit a review.  We appreciate your business and value your feedback.  We look forward to seeing you during your next visit. 

Best regards,

Kimberly Rangel

Hyundai of Petaluma
Seymour L. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Petaluma Service Rocks!"
Nick and Michael give everyone top notch attention and are always cheerful.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 03/29/2018
Service Type: Maintenance
Review Created: 04/18/2018 10:52 PM
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KIMBERLY R. at Hyundai of Petaluma responded on 04/19/2018


Hello Seymour,

Thank you for taking time to submit a review and for your kind words regarding our service staff. We appreciate your business and value your feedback.  We look forward to keeping your Hyundai in optimal operating condition for you to enjoy. We look forward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma
Peleti P. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Regular Maintenance"
Took my new car in for it's first regular maintenance and everyone was awesome, greeted with big smiles, was informed of what they were going to do with the car, etc. Was a real nice experience and LOVE they wash the car when they are done!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/18/2018 03:01 PM
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KIMBERLY R. at Hyundai of Petaluma responded on 04/25/2018

Hello Valued Customer,

Thank you for taking time to submit a review and for your kind words regarding our service center. We appreciate your business and value your feedback.  We look forward to keeping your Hyundai Sonata in optimal operating condition for you to enjoy.

Best regards,

Kimberly Rangel

Hyundai of Petaluma
Catherine C. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the best staff!!"
i get treated like a family member...thank you Michael and Nick..grateful you are there to take of me and my investment.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/18/2018 08:51 AM
2995752638c03cd1306bdeac9b4ee3c9?s=28
KIMBERLY R. at Hyundai of Petaluma responded on 04/19/2018


Hello Catherine,

Thank you for taking time to submit a review and for your kind words regarding our service staff. We appreciate your business and value your feedback.  We look forward to keeping your Hyundai in optimal operating condition for you to enjoy. We look forward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma
Kathleen M. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always taken care of!!"
Service is excellent! Staff is accommodating, knowledgeable and welcoming!
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 04/11/2018
Service Type: Repair
Review Created: 04/17/2018 08:49 PM
2995752638c03cd1306bdeac9b4ee3c9?s=28
KIMBERLY R. at Hyundai of Petaluma responded on 04/19/2018


Hello Kathleen,

Thank you for taking time to submit a review and for your kind words regarding our service staff. We appreciate your business and value your feedback.  We look forward to keeping your Hyundai in optimal operating condition for you to enjoy. We look forward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma
Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Small but Mighty"
I just love Hyundai of Petaluma. I love the personal attention they provide! Nick, even though he wasn't my advisor this time remembered my car color when I went outside to look for it and knew I had a baby since the last time I brought my car in.

The hot choclate in the machine keeps me coming back too!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 03/28/2018
Service Type: Repair
Review Created: 04/17/2018 12:22 PM
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KIMBERLY R. at Hyundai of Petaluma responded on 04/25/2018

Hello Valued Customer,

Thank you for taking time to submit a review and for your kind words regarding our service staff. We appreciate your business and value your feedback.  We look forward to keeping your Hyundai in optimal operating condition for you to enjoy.

Best regards,

Kimberly Rangel

Hyundai of Petaluma
Verified Customer on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service, very professional and friendly."
They fixed the car in no time at all, even took the extra time and clean it. Such a contrast to the typical experience of taking a car into the shop. These guys care and do a great job!
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 04/11/2018
Service Type: Repair
Review Created: 04/16/2018 10:27 AM
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KIMBERLY R. at Hyundai of Petaluma responded on 04/19/2018

Hello Valued Customer,

Thank you for taking time to submit a review and for your kind words regarding our service. We appreciate your business and value your feedback.  We look forward to keeping your Hyundai Elantra in optimal operating condition for you to enjoy. We look forward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma
Verified Customer on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly "
Service was fast and worker was friendly.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/07/2018
Service Type: Repair
Review Created: 04/15/2018 04:36 PM
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KIMBERLY R. at Hyundai of Petaluma responded on 04/19/2018


Hello Valued Customer,


Thank you for taking time to submit a review and for your kind words regarding our service staff. We appreciate your business and value your feedback.  We look forward to keeping your Hyundai in optimal operating condition for you to enjoy. We look forward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma
Andrew M. on 04/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Experience"
They greet me promptly and seem to care about me and my car unlike the other service we had to use when Hyundai did not have its own garage.
Vehicle: 2004 Hyundai Accent
Category: Service
Service Date: 04/05/2018
Service Type: Maintenance
Review Created: 04/14/2018 05:36 PM
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KIMBERLY R. at Hyundai of Petaluma responded on 04/19/2018


Hello Andrew,

Thank you for taking time to submit a review and for your kind words regarding our service staff. We appreciate your business and value your feedback. We look forward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma
Emily W. on 04/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenient, QUICK, friendly, and hospitable. "
It was a positive experience having my car worked on for the first time since purchasing. Under 2 hours and a very comfortable waiting room complete with snacks, tea, coffee, cozy couches, and a tv. Positive environment and atmosphere.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/10/2018
Service Type: Repair
Review Created: 04/14/2018 03:44 PM
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KIMBERLY R. at Hyundai of Petaluma responded on 04/25/2018

Hi Emily,

Thank you for taking time to submit a review and for your kind words regarding our service center. We appreciate your business and value your feedback.  We look forward to keeping your Hyundai Tucson in optimal operating condition for you to enjoy.

Best regards,

Kimberly Rangel

Hyundai of Petaluma
Andrew S. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service as always"
Nick was amazing, he listened to my concerns, and gave me professional and reassuring responses and recommendations.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 04/07/2018
Service Type: Maintenance
Review Created: 04/13/2018 06:44 PM
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KIMBERLY R. at Hyundai of Petaluma responded on 04/19/2018

Hello Andrew,

Thank you for taking time to submit a review and for your kind words regarding our service staff. We appreciate your business and value your feedback. We look forward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma
Lori P. on 04/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and Easy"
Very nice, quick and explained everything to me.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/05/2018
Service Type: Repair
Review Created: 04/11/2018 10:03 AM
2995752638c03cd1306bdeac9b4ee3c9?s=28
KIMBERLY R. at Hyundai of Petaluma responded on 04/11/2018

Hello Lori,

Thank you for taking time to submit a review and for kind words regarding our service staff. We appreciate your business and value your feedback. We look forward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma
Verified Customer on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent service"
quick and efficient service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/06/2018
Service Type: Repair
Review Created: 04/10/2018 08:31 PM
2995752638c03cd1306bdeac9b4ee3c9?s=28
KIMBERLY R. at Hyundai of Petaluma responded on 04/11/2018

Hello Valued Customer,

Thank you for taking time to submit a review and for kind words regarding our service staff. We appreciate your business and value your feedback. We look forward to seeing you during your next visit.

Best regards,


Kimberly Rangel

Hyundai of Petaluma
Terri I. on 04/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Terri lewis"
Quick, easy, friendly, and trustworthy everytime I have been here.
Thanks again for the great service
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 04/04/2018
Service Type: Repair
Review Created: 04/09/2018 09:49 AM
2995752638c03cd1306bdeac9b4ee3c9?s=28
KIMBERLY R. at Hyundai of Petaluma responded on 04/09/2018

Hi Terri,

Thank you for taking the time to submit a review and for your kind words regarding our service staff. We appreciate your business and value your feedback.  We look forward to keeping your Santa Fe in optimal operating condition for you to enjoy.


Best regards,


Kimberly Rangel

Hyundai of Petaluma

Verified Customer on 04/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best service department ever"
These guys have been awesome servicing my vehicle. Just bought my son a Hyundai - and they'll be taking care of that one, too! Nick and Mike make everything so easy to understand, even for a guy like me who knows nothing about cars. Thanks, guys!
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 04/03/2018
Service Type: Repair
Review Created: 04/06/2018 03:24 PM
2995752638c03cd1306bdeac9b4ee3c9?s=28
KIMBERLY R. at Hyundai of Petaluma responded on 04/10/2018

Hello Valued Customer,

Thank you for taking time to submit a review and for kind words regarding our service staff. We appreciate your business and value your feedback. We look forward to keeping your Hyundai Elantra in optimal operating condition for you to enjoy.


Best regards,


Kimberly Rangel

Hyundai of Petaluma

Nancy B. on 04/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service "
And a surprise car wash !
Vehicle: 2009 Hyundai Azera
Category: Service
Service Date: 03/30/2018
Service Type: Repair
Review Created: 04/06/2018 01:26 PM
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KIMBERLY R. at Hyundai of Petaluma responded on 04/09/2018

Hi Nancy,

Thank you for taking the time to submit a review.  We appreciate your business and value your feedback.  We look forward to seeing you during your next visit.


Best regards,


Kimberly Rangel

Hyundai of Petaluma

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