Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

607 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
94% Would Recommend
88% Business Response
Latest Review 2 days ago

Reviews


MM
Mercedes M.
Santa Rosa, CA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Great Service
I had my daughter with me, who is three, and they made sure she was happy while waiting for our car. If she is happy, I’m happy! Thank you for being so great!

TM
Timothy M.
Petaluma, CA
2015 Hyundai Azera
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
Review of service
I thought 1 hour and $160 was to much for removing a a wire that got stuck in the center console because of poor design.
KIMBERLY R. from Hyundai of Petaluma responded on 09/17/2018

Hello Timothy,

Thank you for taking the time to submit a review. We appreciate your business and value your feedback. I'm very sorry to hear that your service was less than exceptional. If there is anything else we can ever do to improve your service experience please don't hesitate to let us know. We look foward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

BS
Barbara S.
San Rafael, CA
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2018 Category: Service
Don't understand what you mean
Nick was a super salesman when I bought the car!

JL
James L.
Petaluma, CA
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
routine service completed
routine service completed on time. Nick Giannone is always pleasant and helpful.
KIMBERLY R. from Hyundai of Petaluma responded on 09/17/2018

Hello James,

Thank you for taking time to submit a review and for your kind words. We appreciate your business and value your feedback.  We look forward to seeing you during your next visit.

Best regards,


Kimberly Rangel

Hyundai of Petaluma

JS
Jean S.
Petaluma, CA
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Excellent service!
They were, and always have been friendly,quick and efficient!
KIMBERLY R. from Hyundai of Petaluma responded on 09/11/2018

Hello Jean,

Thank you for taking time to submit a review and for your kind words regarding our service staff. We appreciate your business and value your feedback.  We look forward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

JC
John C.
Novato, CA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
Great Service
Professional and friendly service. Always get my Santa Fe returned on time. Nice people at Petaluma Hyundai.
KIMBERLY R. from Hyundai of Petaluma responded on 09/10/2018

Hello John,

Thank you for taking time to submit a review and for your kind words regarding our service staff. We appreciate your business and value your feedback.  We look forward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

SG
Stephen G.
Novato, CA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Thanks
Thanks
KIMBERLY R. from Hyundai of Petaluma responded on 09/10/2018

Hello Stephen,

Thank you for taking time to submit a review. We appreciate your business and value your feedback.  We look forward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

NG
Nicholas G.
Petaluma, CA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Spectacular!!
Once again the service was perfect.
KIMBERLY R. from Hyundai of Petaluma responded on 09/10/2018

Hello Nicholas,

Thank you for taking time to submit a review and for your kind words regarding our service department. We appreciate your business and value your feedback. We look forward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

Verified Customer
Petaluma, CA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018 Category: Service
Excellent customer service
Nick in the service department did an excellent job of diagnosing and repairing my car in a very timely and friendly way.
KIMBERLY R. from Hyundai of Petaluma responded on 09/04/2018

Hello Valued Customer,

Thank you for taking time to submit a review and for your kind words regarding our service staff. We appreciate your business and value your feedback.  We look forward to seeing you during your next visit.


Best regards,

Kimberly Rangel

Hyundai of Petaluma

Verified Customer
Marshall, CA
2016 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Service
Really friendly and helpful service
Service Department is tops
KIMBERLY R. from Hyundai of Petaluma responded on 09/04/2018

Hello Valued Customer,

Thank you for taking time to submit a review and for your kind words regarding our service department. We appreciate your business and value your feedback. We look forward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

Verified Customer
Rohnert Park, CA
2018 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2018 Category: Service
GREAT PLACE
Never even crossed my mind to buy a Hyundai. But happy I did. Dealership treated me with respect and dignity. Thank You
KIMBERLY R. from Hyundai of Petaluma responded on 09/04/2018

Hello Valued Customer,

Thank you for taking time to submit a review. We appreciate your business and value your feedback. If there is anything else we can ever do to improve your service experience please don't hesitate to let us know. We look foward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

SM
Scott M.
Novato, CA
2016 Hyundai Veloster
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2018 Category: Service
15k service
upon further review - Hyundai Petaluma actually performed more service items than I thought. In light of the service performed, the price seems to be pretty competitive after all. Based on our follow up discussion, I'll be returning for my next service.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/31/2018 Category: Service
Pretty pricey
I guess it's shame on me for thinking a simple oil change service wouldn't be "dealer" expensive.
BRYAN W E. from Hyundai of Petaluma responded on 09/04/2018

Hi Scott,
Thank you for giving me the opportunity to go over your last service appointment. I do apologize for the inconvience that has been brought upon you. If you have any questions or further concerns regarding this matter, please contact me at (707)779-2494.  It was a pleasure speaking with you this morning.

Best regards,
Nick Giannone
Service Manager
Hyundai of Petaluma


UJ
Ulrich J.
Novato, CA
2010 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
prompt service
none
KIMBERLY R. from Hyundai of Petaluma responded on 08/28/2018

Hello Ulrich,

Thank you for taking time to submit a review and for your kind words regarding our service staff. We appreciate your business and value your feedback. We look forward to keeping your Hyundai Genesis in optimal operating condition for you to enjoy. We look forward to seeing you during your next visit.



Best regards,

Kimberly Rangel

Hyundai of Petaluma

LS
Laurence S.
San Rafael, CA
2017 Hyundai Sonata Plu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
prompt, courteous service
Service is good, but I may or may not go for routine service due to the distance from my home to the dealership.
KIMBERLY R. from Hyundai of Petaluma responded on 08/27/2018

Hello Laurence,

Thank you for taking time to submit a review and for your kind words regarding our service staff. We appreciate your business and value your feedback. We look forward to keeping your Hyundai Sonata in optimal operating condition for you to enjoy. We look forward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

YK
Young K.
Novato, CA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
As always, very good and friendly staff
I always come to Hyundai of Petaluma for car maintenance. The staff here are so friendly and helpful.
KIMBERLY R. from Hyundai of Petaluma responded on 08/27/2018

Hello Young,

Thank you for taking time to submit a review and for your kind words regarding our service staff. We appreciate your business and value your feedback. We look forward to keeping your Hyundai Sonata in optimal operating condition for you to enjoy. We look forward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

RH
Rachael H.
Santa Rosa, CA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Great service, as always
Hyundai of Petaluma provides great service and everyone is always friendly and helpful.
KIMBERLY R. from Hyundai of Petaluma responded on 08/21/2018

Hello Rachael,

Thank you for taking time to submit a review and for your kind words regarding our service department. We appreciate your business and value your feedback. We look forward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

Verified Customer
Bodega Bay, CA
2013 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Service
Quality
Fair service, very friendly
KIMBERLY R. from Hyundai of Petaluma responded on 08/20/2018

Hello Valued Customer,

Thank you for taking time to submit a review. We appreciate your business and value your feedback. We look forward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

DC
Dian C.
Lafayette, CA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Excellent service
Excellent service
KIMBERLY R. from Hyundai of Petaluma responded on 08/20/2018

Hello Dian,

Thank you for taking time to submit a review. We appreciate your business and value your feedback. We look forward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

Verified Customer
Mill Valley, CA
2018 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Great Job!
On time and under budget!
KIMBERLY R. from Hyundai of Petaluma responded on 08/20/2018

Hello Valued Customer,

Thank you for taking time to submit a review. We appreciate your business and value your feedback. We look forward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

Verified Customer
Rohnert Park, CA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Very friendly and excellent service
Awesome service evreryone is very helpful. They take the time to answer all my questions.
KIMBERLY R. from Hyundai of Petaluma responded on 08/15/2018

Hello Valued Customer,

Thank you for taking time to submit a review. We appreciate your business and value your feedback. We look forward to seeing you during your next visit.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

Displaying Review 1 - 20 of 607 in total