Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

648 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 4.8333333/5Overall Rating 4.8333333/5Overall Rating 4.8333333/5Overall Rating 4.8333333/5rating 4.8333333
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
94% Business Response
Latest Review 2 days ago

Reviews


JV
John V.
Napa, CA
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
warrenty work
Courteous and helpful. Vehicle had to be kept in the shop for a few days and a rental car was made available. Very much appreciated.
KIMBERLY R. from Hyundai of Petaluma responded on 12/07/2018

Hello John,

Thank you for leaving us such a great review. We appreciate your business and are very pleased to see that our service advisors made this service run very smoothly. We look forward to keeping your Hyundai Santa Fe in perfect condition. We look forward to seeing you during your next visit. Thank you.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

Verified Customer
Humble, TX
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Fast service, great staff
The waiting room was a little crowded with people waiting for service, so I figured I would be there for serveral hours. The service manager ( Nick) estimated that my service would take about 1.5 hours, and I had my car back (washed and vacuumed) at the promised time! No one wants to spend their time waiting for a time that comes and goes. They do a great job to get you in and out and on with your day!
KIMBERLY R. from Hyundai of Petaluma responded on 12/07/2018

Hello Valued Customer,

Thank you for leaving us such a wonderful review. We appreciate your business and are very glad to see your appointment went very smoothly. We take pride in giving outstanding service to every customers and we are glad to see that our service advisors manager Nick was of great help. We look forward to keeping your Hyundai Genesis in such great condition. We look forward to seeing you during your next visit. Thank you.



Best regards,

Kimberly Rangel

Hyundai of Petaluma

Verified Customer
Petaluma, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
GREAT SERVICE!
Once again my service visit was outstanding, always very professional. Thank you for always making it enjoyable to service my Elantra Sport.
KIMBERLY R. from Hyundai of Petaluma responded on 12/04/2018

Hello Valued Customer,

Thank you for leaving us such a wonderful review. We appreciate your business and are very glad to see your appointment went very smoothly. We look forward to keeping your Elantra Sport in great condition. We look forward to seeing you during your next visit. Thank you.



Best regards,

Kimberly Rangel

Hyundai of Petaluma

JV
John V.
Napa, CA
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Service
Courteous and efficent.
KIMBERLY R. from Hyundai of Petaluma responded on 11/28/2018

Hello John,

Thank you for leaving us such a wonderful review. We appreciate your business and are very glad to see your appointment went very smoothly. We look forward to seeing you during your next visit. Thank you.



Best regards,

Kimberly Rangel

Hyundai of Petaluma

LJ
Larry J.
Napa, CA
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018 Category: Service
Whateves
They do good
KIMBERLY R. from Hyundai of Petaluma responded on 11/28/2018

Hello Larry,

Thank you for leaving us such a wonderful review. We appreciate your business and are very glad to see your appointment went very well. We look forward to keeping your Hyundai Sonata in great condition. We look forward to seeing you during your next visit. Thank you.



Best regards,

Kimberly Rangel

Hyundai of Petaluma

JJ
Jay J.
Corte Madera, CA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2018 Category: Service
Petaluma Hyundai is the best !!!
A complete pleasure to have my car serviced here....oh and as always the complementary car ....above and beyond !!!!
KIMBERLY R. from Hyundai of Petaluma responded on 11/28/2018

Hello Jay,

Thank you for leaving us such a wonderful review. We appreciate your business and are very glad to see your appointment went very smoothly. We look forward to keeping your Hyundai Santa Fe in great condition. We look forward to seeing you during your next visit. Thank you.



Best regards,

Kimberly Rangel

Hyundai of Petaluma

CN
Colleen N.
Sebastopol, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Great employees
Nick was just great. Very good customer service. Explained all procedures of any recall work performed. Went the extra mile for sure.
A truly valued service rep. for Hyundai of Petaluma. Brian also was very attentive and courteous.
KIMBERLY R. from Hyundai of Petaluma responded on 11/28/2018

Hello Colleen,

Thank you for leaving us such a wonderful review. We appreciate your business and are very glad to see your appointment went very smoothly. We take pride in giving outstanding service to every customers and we are glad to see that our service advisor Nick was very helpful. We look forward to keeping your Hyundai Sonata in perfect condition. We look forward to seeing you during your next visit. Thank you.



Best regards,

Kimberly Rangel

Hyundai of Petaluma

MS
Margaret S.
San Rafael, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Courteous efficient service
I am always impressed others the Service reps professionalism. Always good to see Nick and just met Bryan who gave me invaluable instruction on my defrost system. Thanks, Bryan - you are a great teacher!
KIMBERLY R. from Hyundai of Petaluma responded on 11/21/2018

Hello Margaret,

Thank you for leaving us such a wonderful review. We appreciate your business and are very glad to see your appointment went very smoothly. We take pride in giving outstanding service to every customers and we are glad to see that our service advisor Bryan was of great help. We look forward to keeping your Hyundai Sonata in perfect condition. We look forward to seeing you during your next visit. Thank you.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

RP
Robert P.
Petaluma, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
hyundai Service
great place
KIMBERLY R. from Hyundai of Petaluma responded on 11/21/2018

Hello Robert,

Thank you so much for leaving us such a wonderful review. We appreciate your business and are very glad to see that everything went great with your service. We hope to see you next time for your next service. Thank you.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

RC
Renee C.
Petaluma, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
great customer service
Everyone is very friendly and helpful. always leave with a clean car!
KIMBERLY R. from Hyundai of Petaluma responded on 11/21/2018

Hello Renee,

Thank you for leaving us such a wonderful review. We are happy to hear your experiences here have been great. We look forward to keeping your Hyundai Tucson in great condition. We are looking forward to seeing you during your next visit. Thank you.


Best regards,

Kimberly Rangel

Hyundai of Petaluma

YK
Yuriy K.
California
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Good service
10
KIMBERLY R. from Hyundai of Petaluma responded on 11/21/2018

Hello Yuriy,

Thank you for taking the time to submit a review. We appreciate your business and value your feedback. We look forward to seeing you during your next visit. If there is anything we can ever do to improve your service experience please don't hesitate to let us know. Thank you.



Best regards,

Kimberly Rangel

Hyundai of Petaluma

SS
Shirley S.
Petaluma, CA
2001 Hyundai Xg300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2018 Category: Service
Customer Lounge
My only complaint is the lounge seating is not comfortable for someone 5' tall!
KIMBERLY R. from Hyundai of Petaluma responded on 11/13/2018

Hello Shirley,

Thank you for taking the time to submit a review. We appreciate your business and value your feedback. We will look more into that problem. If there is anything else we can ever do to improve your service experience please don't hesitate to let us know. We look forward to seeing you during your next visit. Thank you.


Best regards,

Kimberly Rangel

Hyundai of Petaluma

JC
John C.
Novato, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Service at Hyundai of Petaluma
Service with a smile. I received my car when it was promised. Cannot as for more than that.
KIMBERLY R. from Hyundai of Petaluma responded on 11/13/2018

Hello John,

Thank you for taking the time to leave us such a wonderful review. We are glad to see everything went smoothly during your visit. We look forward to maintaining your Hyundai Santa Fe in great condition. We hope to see you again next time.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

US
U S.
Sacramento, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Best place in Northern California
Great place to get service.
Knowledgeable and kind professionals there.
And also quick!
KIMBERLY R. from Hyundai of Petaluma responded on 11/09/2018

Hello U,

We are very glad to see you had a great experience with our service department. Thank you for taking the time to leave us such a great review. We look forward to keeping your Hyundai Ioniq in great condition. Thank you once again.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

Verified Customer
Petaluma, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Easy to work with
Easy to get appointments that fit my schedule and quick to service.
KIMBERLY R. from Hyundai of Petaluma responded on 11/09/2018

Hello Valued Customer,

Thank you for taking the time to leave us such a wonderful review. We are glad to see you were able to get your car serviced with no problems. We look forward to seeing you next time. Thank you once again.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

JD
June D.
Santa Rosa, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
They vacuumed my carpet even!
Just a routine service but made me smile, turn around and run into the service office to say, “You washed my car and even vacuumed my mats!
Nice place inside and out,
Will be back.
KIMBERLY R. from Hyundai of Petaluma responded on 11/07/2018

Hello June,

Thank you for taking the time to leave us such a wonderful review. We are all so glad to hear you had such a great experience with us. We hope to see you during your next visit and keeping your Hyundai Santa Fe in great condition. 



Best regards,

Kimberly Rangel

Hyundai of Petaluma

TV
Tim V.
Sebastopol, CA
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Service done right
Always helpful, excellent service thank you very much ,see you next time
KIMBERLY R. from Hyundai of Petaluma responded on 11/07/2018

Hello Tim,

Thank you for taking time out of your day to leave us such a wonderful review. We are happy to hear everything went excellent with your service. We look forward to seeing you during your next appointment. Thank you once again.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

SV
Sreedharan V.
Novato, CA
2016 Hyundai Sonata Plu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Great service
Really was very well taken of by everyone who was courteous, knowledgable.
KIMBERLY R. from Hyundai of Petaluma responded on 10/30/2018

Hello Sreedharan,

Thank you for your wonderful review. We appreciate your business and are glad to see your experience was great. We hope to see you next time. Thank you.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

RB
Robin B.
Petaluma, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
The People
It was easy to get an appointment.. The people were courteous, efficient and knowledgeable. They related all their procedures before the service. They even washed my car. Also they took me home while they worked on it. A1.
KIMBERLY R. from Hyundai of Petaluma responded on 10/30/2018

Hello Robin,

Thank you for taking the time to leave us such a wonderful review. We’re so happy your visit with our service department went so smoothly. We appreciate your feedback and look forward to seeing you next time. Thank you.

Best regards,

Kimberly Rangel

Hyundai of Petaluma

Verified Customer
Napa, CA
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Me likes them
Good job
KIMBERLY R. from Hyundai of Petaluma responded on 10/29/2018

Hello Valued Customer,

Thank you for leaving us such a great review. We appreciate your feedback and are glad to see you had a great experience with our service department. We look forward to keeping your Sonata in great condition. We hope to see you next time. Thank you once again.

Best regards,

Kimberly Rangel

Hyundai of Petaluma