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Integrity 1st Automotive West 15th

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(406 Reviews)
-100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
4.0
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Repairs, Maintenance, Tires, Auto Body, Oil changes, Alignments, Tune Ups, Struts, Shocks, Electrical, Engines,
Transmissions,State Inspection.

Integrity is about doing the right thing, even when no one is
Repairs, Maintenance, Tires, Auto Body, Oil changes, Alignments, Tune Ups, Struts, Shocks, Electrical, Engines,
Transmissions,State Inspection.

Integrity is about doing the right thing, even when no one is watching.

At Integrity-1st Automotive our mission is simple; to deliver quality work at fair prices while utilizing the most contemporary technologies and providing exceptional customer service.

Unlike our competitors, we are not franchise owned – this means we don’t have to pay large overheads, thereby allowing us to pass those massive savings onto you!

We also adhere to a strict no games, no gimmicks policy. You will not be up-sold, mislead, or wrongfully persuaded. We provide what you need, when you need it.
...more

Categories
Auto Body, Auto Repair, Car Maintenance
Contact
(972) 599-1999

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Central Time (US & Canada)
4050 W 15th St Plano, TX 75093
Integrity 1st Automotive West 15th's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(406 Reviews)

RR
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Raven R.
Plano, TX
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2019
verified customerVerified Customer
Resolution
I spoke with Kevin and we resolved my concerns. I appreciate the time taken to hear me out and explain the issues more fully.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/22/2019
Last repair
I have, until this round, felt confident and happy with the work done at Integrity. This last round was most frustrating and left me with doubts about my usual shop.
I came for noises accelerating and turning. First I get a you need rack and pinion, a high pressure hose, tie rods and a power steering pump. The prices fluctuated as they did manage to get me a new rack and pinion for the same price as rebuilt one. Then they would need to realign the truck and flush the power steering system. During the 3 times they had to pull my pump and replace it the tensioner broke. Then the brand new one broke...in the same place. They expected me to pay for the part they broke. Mine was old, yet the new one broke identically. They broke it but felt I should pay for the part and they would cover the labor charge. They had to clean my old pump and put it back on as the rebuilds did not work. They tell me Kia said it had to be a factory part at 950 bucks for the part. As I checked out they did offer me a free oil change. I am sorry to say I am not as supportive of this facility as I have been prior to this. I feel my being female played a role in how I was talked to about my car.
Not Recommended
Ed P. from Integrity 1st Automotive West 15th responded on 07/26/2019 08:24 AM

Ms Raven,

Thanks for your input, I hope after calling and discussing this with you, that you are now satisfied. Thanks again and we look forward seeing you at your next service.

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