Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

617 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


JB
JOHN B.
Forney, TX
Toyota 4Runner
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/16/2018
High cost
The cost of parts and labor are very high. for what was charged for one direct coil all six could have been replaced. Also 2 hours labor to replace 6 spark plugs that are very easy to access. This in addition to charging for diagnostic scan plus .5 hour labor for the scan.

LC
LON C.
Rockwall, TX
BMW 525i
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Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2016
Latest repair
My car needed a serpentine belt and idelor pulley replaced and somehow it cost $500. I've done this exact repair before and know it's really not that big of a deal. Not entirely sure I will be going back and also not entirely sure what I'd say if someone asked me about my experience

BD
Brandie D.
Rockwall, TX
Chevrolet Tahoe
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/26/2015 Category: Service
Brandie said she was very disappointed with this business and she had a bad experience. She went in there suggesting she might have a problem with her fuel pump and asked them to diagnose the vehicle. They took her word and charged her $700 to replace the fuel pump. When she left her radiator was bone dry and it got hot. She checked her engine and there were no fluids so she had to put two and a half gallons of fluid in her engine. She went back to ask if they test drove her vehicle and if they checked her fluids. The customer service was terrible and Chris Diaz at the front desk was very argumentative. He talked back to her and he had a cocky attitude. He said she never asked to have her fluids checked. They never checked her engine oil and the money that went to pay for the fuel pump could have gone towards the cracked engine. She has an intake leak, she wasted $700 and she now has a blown motor. They took advantage of her because she is a woman and she is very upset. They had a list of repairs for $800 that her vehicle does not need. She wanted to talk to the owner but they say he is gone. It has been over a week and she has been given the runaround. She will not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.

LD
Larry D.
Rockwall, TX
GMC Yukon
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/22/2015 Category: Service
Spoke with Rebecca. She said she brought her vehicle in to this business to have a coolant hose replaced and her belts checked. Her husband had told them to let him know what the cost was going to be before they did any work. They had her vehicle for 11 days and ended up doing unauthorized work. Her husband had gone in there two times while they were working on their vehicle and they told him they were still running tests. She also went to them on the third day they had her vehicle. They were arguing with another customer about his bill being run up. When she got her vehicle back she had a bill of $900, when it should have been a couple hundred. She will never return to them nor will she recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.

BS
Brett S.
Forney, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/18/2015
Dishonest shop
Took truck into get fixed. Called and told me I needed more parts that doubled the cost. Then they broke my radiator trying to replace a hose and now want to stick me with the cost of replacing that too.

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