Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

634 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


JW
John W.
Rockwall, TX
Chevrolet Suburban
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2018 Category: Service
John said, the repairs took longer than he thought they would, but he is a repeat customer.
This review was collected via phone interview by Customer Research Inc.

EU
Eloy U.
Rockwall, TX
GMC Sierra 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Eloy said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

AB
Allen B.
Rockwall, TX
Nissan Murano
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2018 Category: Service
Spoke with Allen's wife. She said the service was good and fast.
This review was collected via phone interview by Customer Research Inc.

BO
Bill O.
Rockwall, TX
Cadillac DeVille
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2017 Category: Service
Bill said the business was able to repair his vehicle.
This review was collected via phone interview by Customer Research Inc.

RB
ROBIN B.
Royse City, TX
Chevrolet Cutaway
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2017
The people.
One problem with the RV: when I shut the motor off, it keeps running for a short while: maybe even running backwards. One time it backfired and shot a flame out the exhaust pipe. Has me a bit concerned.

ES
ELISSA S.
Rockwall, TX
BMW 328i
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2017
Quick and dependable
.

RW
Rhonda W.
Rockwall, TX
Chevrolet Silverado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2017 Category: Service
Rhonda said she has been using this business for years and they always do a good job for her.
This review was collected via phone interview by Customer Research Inc.

SH
SAM H.
Heath, TX
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2016
Last visit.
Very friendly, helpful and willing to explain the problem in simple terms with options to fix the problem.

TL
Teri L.
Rockwall, TX
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/22/2016 Category: Service
Teri said this business has been good in the past, but recently she has to keep coming back to the facility because of problems with the check engine light. She does not know why they cannot fix the problem. She also adds that they need a bigger facility.
This review was collected via phone interview by Customer Research Inc.

GL
GEORGE L.
Campbell, TX
Honda Civic
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2016
Good diagnosis and honest service.
The Jacksons were on vacation in the cool mountains of New Mexico, and it was weird not to see any of them at the shop. First time in 15 years they weren't there. But the 2nd string have learned the ropes and all was well.

FE
FOSTER E.
Rowlett, TX
Ford Taurus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2016
Normally great.
Car had repairs done to the car paid for new battery and labor charge to check out starter motor they said was working paid for that drove off later that night car would not start bad starter motor I paid a high labor charge on it had to call there wrecker service they use to haul the car back 23 miles to there shop. They check it out and told me it was the starter motor, they charged me for the wrecker service. Paid in protests. We had another shop replace the starter motor after we had it towed to them since the other shop had replaced the starter motor after we found it was in warranty. $239 worth of wrecker charges. Plus the wrecker was close to the area it broke down in and we were charged a higher rate. Normally they are real good and great service.

BC
Bruce C.
Rockwall, TX
Honda Civic
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2016 Category: Service
Bruce said the business was not perfect.
This review was collected via phone interview by Customer Research Inc.

GL
Greg L.
Heath, TX
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2016 Category: Service
Greg said this business is where he goes.
This review was collected via phone interview by Customer Research Inc.

NR
NICK R.
Sachse, TX
Ford Taurus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2016
I trust James and his employees.
I thought the $160 diagnostic charge was out of place to repair the cruise control. If it was anybody but James, I would not go back. However I know he is trustworthy in repairing what needs to be and not charging for an unnecessary repair.

PG
PAUL G.
Rockwall, TX
GMC Terrain
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/01/2016
Always in contact with me. Constant updates.
Car runs like a champ. They went far and beyond the call of duty. I was never in the dark about anything. They were very up front and honest about the cost, amount of labor, timing, etc. Great job, guys!

AM
Adam M.
Rockwall, TX
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2015 Category: Service
Adam said he loved his experience at this business. They provided the service they promised in the time they quoted.
This review was collected via phone interview by Customer Research Inc.

JH
Jon H.
Midlothian, TX
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2015 Category: Service
Jon said his experience was good and the service was fast.
This review was collected via phone interview by Customer Research Inc.

SS
SUE S.
Rockwall, TX
Jaguar XJ12
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2015
Polite staff and willingness to discuss the car's problem
I am satisfied with the repair - the only reason I did not give it a 5 star is because my car upholstery was not protected from the grease and had stains on it.

JC
JARED C.
Fate, TX
Honda Odyssey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2015
Thanks!
No one likes unexpected car repairs. Jackson's does great work and the peace of mind that comes from knowing that it is fixed and fixed well is enormous. We have gone there for years and will for sure continue to do so. That being said, I would have appreciated a call with a quote before the work started... instead we got a call that it was done and we could pick it up as soon as we paid for it.

CS
CHARLES S.
Rowlett, TX
Land Rover Range Rover
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2015
friendly, knowledgeably and somewhat reasonably
Very well pleased with the service.

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