Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

926 Reviews

ReScore Reviews™ (10)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
99% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


DJ
Diane J.
Decatur, TX
2006 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2019 Category: Service
Thanks for great service
My "06 Azera has been gently cared for by James Wood's Hyundai technicians. I have graduated from my 10 year 100,000 mile warranty period and look forward advice and care in the years to come. The staff is always courteous and gives good advice to keep my car in good condition. See you guys in the future.

CL
Charles L.
Valley View, TX
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
First class dealership... from sales to service...
Excellent dealership
ROBERT S C. from James Wood Hyundai responded on 07/19/2019

Thank you for the rave review and the 5 stars!!!

Robert Cook
Service Mgr
James Wood Hyundai


BM
Barry M.
Decatur, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
The service manager and mechanics do a great job in a timely fashion!
Been dealing with James Wood Hyundai for several years and they continue to impress me with their professionalism and attention to detail.
Have never found a better group of service people than what is in Decatur, Texas.
Thank you James Wood Hyhundia!
ROBERT S C. from James Wood Hyundai responded on 07/16/2019

Thank you sir for the feedback!  We appreciate you, your comments and the 5 stars!  Thank you!

Robert Cook
Service Mgr
James Wood Hyundai


DC
Debra C.
Gainesville, TX
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Personnel
Every one there is friendly and when I take my car in they are always there to help and make the experience pleasant. That's why I drive 80 miles to THIS dealership!!
ROBERT S C. from James Wood Hyundai responded on 07/11/2019

Thank you for the kind words and the 5 stars!  It's always our pleasure to get to see/visit with you!

Robert Cook
Service Mgr
James Wood Hyundai


HL
Harold L.
Newark, TX
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Great service!!!
James Wood Hyundai is the best.
ROBERT S C. from James Wood Hyundai responded on 07/09/2019

Thank you sir!  Always a pleasure to get to see/visit with you and thank you for the 5 stars!!!

Robert Cook
Service Mgr
James Wood Hyundai


JM
Jack M.
Sunset, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Efficient and Excellent Service
I was able to make a short notice request for maintenance along with a loaner car and all was accomplished in a very timely manner.
ROBERT S C. from James Wood Hyundai responded on 07/05/2019

Thank you for the feedback and the 5 stars!  Always a pleasure to see/visit with you!

Robert Cook
Service Mgr
James Wood Hyundai


GE
Gloria E.
Springtown, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Great Service
The employees are always friendly. The waiting area is comfortable and accommodating.
ROBERT S C. from James Wood Hyundai responded on 06/24/2019

Thank you for your feedback and the 5 stars!

Robert Cook
Service Mgr
James Wood Hyundai


JR
James R.
Paradise, TX
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Friendliness & informative.
Always have a positive experience when there.
ROBERT S C. from James Wood Hyundai responded on 06/24/2019

Thank you for the feedback and the 5 stars!

Robert Cook
Service Mgr
James Wood Hyundai


JD
Jacqueline D.
Decatur, TX
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
Owner
Excellent Customer Service!
ROBERT S C. from James Wood Hyundai responded on 06/24/2019

Thank you for the comments and the 5 stars!!!

Robert Cook
Service Mgr
James Wood Hyundai


Verified Customer
Azle, TX
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Friendly and efficient
Friendly and efficient
ROBERT S C. from James Wood Hyundai responded on 06/21/2019

Thank you for the 5 stars!

Robert Cook
Service Mgr
James Wood Hyundai


KE
Kelly E.
Paradise, TX
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Good
Great visit as always
ROBERT S C. from James Wood Hyundai responded on 06/19/2019

Thank you for the kind words and the 5 stars!

Robert Cook
Service Mgr
James Wood Hyundai


AI
Adelia I.
Paradise, TX
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Trustworthy, dependable service.
Appreciate being able to depend on this dealership to "make my vehicle ready" for travel.
ROBERT S C. from James Wood Hyundai responded on 06/19/2019

Always a pleasure to see/visit with you Mrs I.  We appreciate your feedback and the 5 stars!

Robert Cook
Service Mgr
James Wood Hyundai


LD
Linda D.
Alvord, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Great service
Great service. I really appreciated the loaner car I got because my car maintenance and wash the time to take 2 1/2 hours. I was able to complete my business and Decatur. I was highly placed with the wash job I really appreciated the loaner car I got because my car maintenance and wash going to take 2 1/2 hours. I was able to complete my business indicator. I was highly pleased with the washer. I do talk text This message is slightly garbled.
ROBERT S C. from James Wood Hyundai responded on 06/18/2019

Thank you for the feedback and the 5 stars!  We appreciate you!  

Robert Cook
Service Mgr
James Wood Hyundai


TB
Tim B.
Boyd, TX
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Quick
I am always satisfied having maintenance at this dealership. They never seem to be overly booked with customers as I have experienced with other dealerships in the past.
ROBERT S C. from James Wood Hyundai responded on 06/17/2019

Thank you for the feedback and the 5 stars!  We know you have choices and we thank you for choosing James Wood Hyundai in Decatur.

Robert Cook
Service Mgr
James Wood Hyundai


RP
Rodney P.
Decatur, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Mr
None at this time
ROBERT S C. from James Wood Hyundai responded on 06/14/2019

Thank you for the 5 stars!

Robert Cook
Service Mgr
James Wood Hyundai


JK
Jennifer K.
Fort Worth, TX
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Fast and friendly!
I left recently for a horrible change in management, glad to see it had been corrected. My business and possibly my friends who also drive Hyundai's is yours!!
ROBERT S C. from James Wood Hyundai responded on 06/11/2019

Thank you for your feedback and the 5 stars!  We know you have choices and we thank you for choosing James Wood Hyundai in Decatur.


Robert Cook
Service Mgr
James Wood Hyundai


Verified Customer
Decatur, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
None
None
ROBERT S C. from James Wood Hyundai responded on 06/11/2019

Thank you for the 5 stars!

Robert Cook
Service Mgr
James Wood Hyundai


Verified Customer
Aurora, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
brakes and oil change
being treated like a person with respect and not a number or $$
ROBERT S C. from James Wood Hyundai responded on 06/10/2019

Thank you for the 5 stars!

Robert Cook
Service Mgr
James Wood Hyundai


CS
Christine S.
Bridgeport, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019 Category: Service
Expertise & Efficiency
Thank You for taking care of my vehicle last week. I appreciate your efficiency and expertise.
ROBERT S C. from James Wood Hyundai responded on 06/10/2019

THANK YOU for the kind comments and the 5 stars!!

Robert Cook
Service Mgr
James Wood Hyundai


FC
Fredrick C.
Decatur, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Convenient, Friendly and helpfy
Great employees and wonderful service
ROBERT S C. from James Wood Hyundai responded on 06/05/2019

Thank you for the kind words and the 5 stars!

Robert Cook
Service Mgr
James Wood Hyundai