ReScore Reviews™ (1)
Love the loner car program.
Hi Steve, Sorry you had a frustrating experience last time in with your BMW. I looked into your file and you said we made a recommendation of rear shocks last spring. We service 3 of your vehicles mostly the 2 Lexus and then just recently your BMW. You must have been bringing your BMW for maintenance to a different location because my records show only State Inspections on 7/25/15, 7/26/16, 7/31/17 and nothing until 2/9/18 When we did our first oil change, spark plugs and filters. Then on 7/25/18 - Just your State inspection that indicated no problem with your rear shocks. On 10/22/18 your car broke a rear coil spring causing your noise not a shock. So we replaced the rear shocks and coil springs and other BMW hardware at the same time. I hope to gain your trust back and this answers why we had no record of your oil change and shock quote last spring?