Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

994 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 8 days ago

Reviews


SB
Steve B.
New Hampshire
Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Steve said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

KH
Katie H.
Londonderry, NH
Toyota RAV4
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/16/2018
Maybe it’s because I’m a woman
I’ve been going here for years.....at my last visit they said my tires needed teplacing and had measurements. They said the same thing this last time but when I brought my boyfriend who insisted they show him the measurements of the tires...opps they made a mistake and my tires are fine. Really disappointed will not be back
Jeff V. from Jeff's Lex -Toy LLC responded on 09/17/2018

Hi Katie, Sorry that you are disappointed on your last visit. I talked with the technician that worked on your car he measured the lowest points across the tread of the tires not the middle like Ryan my(Service advisor) did when you came in with your boy friend. They are worn more on the edges than the middle of the tires. As noted when you came in last time we told you that your tires are wearing abnormal and needed tires soon with a 4 wheel alignment. Your car is all wheel drive and you should replace all 4 tires at the same time or you can cause damage to the AWD systems. So even if you have more tread in the rear versus the front as you do now you are currently doing damage to the AWD systems. Sorry for the communication error between the techs and service advisor I will make changes so this does not happen again.
Thanks Jeff


RM
Rod M.
Stratham, NH
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Great Service!
Again, I appreciate the prompt and friendly service. My car is in good hands.

BL
Bette L.
Londonderry, NH
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Great, fast, reasonably priced service. What more is there to say?
I had a scheduled service and as I expected, it cost me a fair amount of money. I do believe it would have cost a lot more at a/the dealership and it would have taken a lot longer. A rental was provided and I was happy. The work was finished when they said it would be and I was on my way.

About a week after, I had a flat tire and just drove in without an appointment. I was waited on right away and before long was back on the road. I couldn't be more thankful for the unscheduled, quick service.

PC
Pat C.
Derry, NH
Kia Sportage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Professional, friendly staff
Friendly, professional staff & quality work.

KC
Ken C.
Hampstead, NH
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Highlander
Great and friendly service as usual, I know my I can trust my vehicles performance after service by Jeff" lex-toy

DT
David T.
Londonderry, NH
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Excellent service
I got a quick appointment on short notice and service was excellent as usual.

MD
Melissa D.
Londonderry, NH
Chevrolet Tahoe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2018 Category: Service
Melissa said the staff has good service and everything got done quickly.
This review was collected via phone interview by Customer Research Inc.

TR
Ted R.
Manchester, NH
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Ted said the service was great. He had no problems with his service.
This review was collected via phone interview by Customer Research Inc.

NC
Nikki C.
Derry, NH
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Nikki said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

MB
Mike B.
Derry, NH
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Service
Mike said that this business always provides a fine service experience.
This review was collected via phone interview by Customer Research Inc.

LY
Laurie Y.
Windham, NH
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Service
Laurie said the business was good but her husband thought they were a bit expensive, They are nice people.
This review was collected via phone interview by Customer Research Inc.

SO
Shawn O.
Derry, NH
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Shawn said the staff provided quality work. The time they did it in worked out perfectly for him.
This review was collected via phone interview by Customer Research Inc.

CM
Cheryl M.
Manchester, NH
Honda CR-Z
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Cheryl said the service was good at this business.
This review was collected via phone interview by Customer Research Inc.

SO
Steve O.
Londonderry, NH
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018
Honest People
Great honest mechanics who know what they are doing.

BE
Bertin E.
Londonderry, NH
Lexus IS 250
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Bertin said the staff was honest, economical, found a way to save him a lot of money and did an exceptionally good job.
This review was collected via phone interview by Customer Research Inc.

JG
Jim G.
Manchester, NH
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Jim said they are great.
This review was collected via phone interview by Customer Research Inc.

KJ
Kevin J.
Londonderry, NH
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Kevin said he was very happy with the communication and thoroughness of the staff. They inspected the vehicle and solved the problem.
This review was collected via phone interview by Customer Research Inc.

MH
Michael H.
Londonderry, NH
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Michael said everything went good at this business. He had no complaints.
This review was collected via phone interview by Customer Research Inc.

BV
Bill V.
Londonderry, NH
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Bill said the facility's price was competitive, they were ready for his appointment when he arrived, the work was done in a timely manner, and the staff were courteous.
This review was collected via phone interview by Customer Research Inc.