Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88
4.9

( 1171 Reviews )

ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 5 days ago

Reviews


JA
JANENE A.
Murfreesboro, TN
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019
Customer care
I appreciate the way I am treated each and every time I have my car serviced.

CE
CHARLES E.
Murfreesboro, TN
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019
The People make it Great!
Jerry , Stacey , Sonia have always worked hard
to Service our Vehicles in the most timely Manner.
Great People.

LB
LYNN B.
Murfreesboro, TN
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019
Trustworthy Family Business
Potts Car Care is a local business that treats you like family. They are always hard at work every time I have walked through their doors. They are super friendly and knowledgeable. I highly recommend Potts Car Care to everyone I know.

TG
Taylor G.
Murfreesboro, TN
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Taylor said his vehicle is running great.
This review was collected via phone interview by Customer Research Inc.

RN
ROY N.
Murfreesboro, TN
Nissan Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019
Outstanding service
Jerry provided me with a solution to a problem I had with my Nissan truck and saved me a lot of money. He has provided me with sound advice over many years and saved me a lot. I appreciate his help and advice very much and highly recommend him.

CG
Curtis G.
Tennessee
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Curtis said the business had timely service and response.
This review was collected via phone interview by Customer Research Inc.

BY
Belinda Y.
Tennessee
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Belinda said the service was great. Jerry was a nice person. The brake service he provided saved them from injury.
This review was collected via phone interview by Customer Research Inc.

BY
Belinda Y.
Tennessee
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Belinda said the service was great. Jerry was a nice person. The brake service he provided saved them from injury.
This review was collected via phone interview by Customer Research Inc.

PD
Paula D.
Tennessee
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019 Category: Service
Spoke with Bruce. He said the customer service at this business was outstanding. Before he went in they sent him emails and were following up on his calls. He was very pleased with the service. He had taken his vehicle to the Mercedes dealership but this facility had better service and fixed the problem for half the price. They provided him with a full list of things he needs to take care of. The Mercedes dealership wanted $6000 and this facility wants $1600.
This review was collected via phone interview by Customer Research Inc.

MB
Mark B.
Murfreesboro, TN
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019 Category: Service
Mark said he's been going to Jerry's for the last 20 years and recommends them.
This review was collected via phone interview by Customer Research Inc.

CC
Clay C.
Murfreesboro, TN
Mazda Mazda3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2019 Category: Service
Clay said that he wasn't told about his repair completely. When he left there his vehicle started making more noise.
This review was collected via phone interview by Customer Research Inc.

PW
Phil W.
Murfreesboro, TN
Pontiac Firebird
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Phil said the staff fixes what needs to be repaired and the price is good. They check everything and get back to him for updates.
This review was collected via phone interview by Customer Research Inc.

WR
Walt R.
Murfreesboro, TN
Nissan 350Z
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Walt said that he recommends the place for service.
This review was collected via phone interview by Customer Research Inc.

DD
DUANE D.
Crossville, TN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019
Always awesome!
Always going above and beyond to help me with my trucks! Everyone feels like family and i know i will always be in good hands...
Thank you so much!
Gareth Duane Deemer , Cowboy

Verified Customer
Murfreesboro, TN
Chevrolet Impala
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/02/2019
Service
They didn't even move my car from the parking spot I left it. Plus the asked me to bring it in for a Monday appt..So it sat there all weekend and all they did was plug in the code reader. Miles where the same no test drive...GHEESH!! They maybe an okay place but not for me that visit. No concern

BS
BENTLEY S.
Murfreesboro, TN
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019
Usual great service
Great!

TW
TIM W.
Christiana, TN
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019
The staff
Outstanding service always - honest people !

BR
BRAD R.
Christiana, TN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019
Consistent Great Service
Loyal customer here, to say the crew at Jerry Potts go “above and beyond” is an understatement. The level of customer service is similar to Chick Fil A and Publix, just the absolute best. I have complete trust in this business, I never feel like I’m getting ripped off or charged for unnecessary things. I can’t say enough good things about this business. New businesses in Murfreesboro should be required to spend some time here to learn how to do things right.

KR
KENNETH R.
Murfreesboro, TN
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019
Thorough service.
I came in early for my appointment. They took me anyway. I did not have to wait long until the repair was completed. No issues afterward.

MN
Maryann N.
Tennessee
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Mary Ann said the staff did a good job and she had a good experience. She also stated that she has no complaint with the service.
This review was collected via phone interview by Customer Research Inc.

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