ReScore Reviews™ (58)
Thank you for taking the time to speak with me on this manner. Your input will help us grow and allow us to provide better service to customers going forward.
When we arrived, the waiting area was packed and there was a line out the door to check in. I inquired later about this with some friendly advisors and it sounds like the service manager does not block off time slots online for appointments. Leading to customers all thinking they have an appointment at 9am, which probably creates a lot of stress for the staff, mechanics, and customers. This is a really poor short term revenue boost that will unfortunately cause long time loyal customers to go elsewhere. I hope they revise this practice.
Thank you for your continued business in our service department. We strive for great turn around times, but at times we are busier than expected. We have streamlined a few processes to make your next vistit more enjoyable. Again, thank you for your business and trusting us with taking care of your vehicle.
I would like to thank you for coming in for service. I appologize for the extended wait time. I would like to call you and see what I can do to make sure your next visit with us will be a better experience.