Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,116 Reviews)

ReScore Reviews™ (23)

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
96% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


Verified Customer
Laddonia, MO
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021 Category: Service
Great
Everything has been wonderful from the start

CB
Charles B.
Rocheport, MO
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021 Category: Service
Consistent excellent service
Complete satisfaction. Not much else to say.

TT
Timothy T.
Columbia, MO
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021 Category: Service
Excellent service, fast and efficient.
Stopped in without an appointment and received immediate service.

JE
John E.
Vienna, MO
2021 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021 Category: Service
Customer service is excellent
They keep their promises

PJ
Pamela J.
Columbia, MO
2014 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021 Category: Service
Fast and friendly.
Fast in figuring out the problem. Recommending what needs to be done along with what it will cost. No pressure to buy now. If decide to buy, they will schedule you an appointment that suits your schedule. And, if it is a job that could take some time, they can offer you a ride to your home. They will call you when the job is done and have their ride service pick you up.
MD
MERANDA D. from Joe Machens Hyundai responded on 06/10/2021

Thank you for taking the time give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531


Verified Customer
Columbia, MO
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021 Category: Service
Service!
Great service from all personnel especially Ben Richardson (service tech) and Andrew Moeller (check in)!
Only issue $ have gone up and less coupons given out!!!
MERANDA D. from Joe Machens Hyundai responded on 06/07/2021

Thank you for taking the time give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531


JJ
Judy J.
Kirksville, MO
2014 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021 Category: Service
Service Dept. deserves a star
The guys in the service dept. feel like friends.
MD
MERANDA D. from Joe Machens Hyundai responded on 06/07/2021

Thank you for taking the time to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531


Verified Customer
Jefferson City, MO
2021 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021 Category: Service
The staff
I came to get my maintenance service, the young gentleman (Ryan) helped me was nice and explained what was going to be done, only was there’s for a hour.
MERANDA D. from Joe Machens Hyundai responded on 05/25/2021

Thank you for taking the time the give us feedback! 

Meranda Dodson
Customer Service Specialist 
573-388-8531


DA
Deborah A.
Columbia, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021 Category: Service
Very conscientious employees
I would highly recommend your dealership I don’t feel pressured in anyway.
MD
MERANDA D. from Joe Machens Hyundai responded on 05/25/2021

Thank you for taking the time the give us feedback! 

Meranda Dodson
Customer Service Specialist 
573-388-8531


MP
Marvin P.
Bevier, MO
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021 Category: Service
Good service
Got me right in and fast service
MD
MERANDA D. from Joe Machens Hyundai responded on 05/25/2021

Thank you for taking the time the give us feedback! 

Meranda Dodson
Customer Service Specialist 
573-388-8531


RL
Rita L.
Sunrise Beach, MO
2021 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021 Category: Service
Easiest auto purchase I've ever done
Every dept is courteous, professional & helpful.
MD
MERANDA D. from Joe Machens Hyundai responded on 05/19/2021

Thank you for taking the time the give us feedback! 

Meranda Dodson
Customer Service Specialist 
573-388-8531


RH
Rachel H.
Cairo, MO
2021 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021 Category: Service
Fast and friendly
Fast friendly service and was able to get vehicle serviced on a Saturday
MD
MERANDA D. from Joe Machens Hyundai responded on 05/17/2021

Thank you for taking the time to give feedback! 

Meranda Dodson
Customer Service Specialist 
573-388-8531

 


MW
Marshall W.
Columbia, MO
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2021 Category: Service
Review
Review
MD
MERANDA D. from Joe Machens Hyundai responded on 05/12/2021

Thank you for taking the time to give feedback! 

Meranda Dodson
Customer Service Specialist 
573-388-8531


Verified Customer
Columbia, MO
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021 Category: Service
Terry
Very Good Service
MERANDA D. from Joe Machens Hyundai responded on 05/11/2021

Thank you for taking the time to give feedback! 

Meranda Dodson
Customer Service Specialist 
573-388-8531


SB
Sandra B.
Rocheport, MO
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/07/2021 Category: Service
Ignition coil
Very dissatisfied. Same thing happened when vehicle was under warranty but didn’t need all replaced until warranty ran out