Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73
4.7

(1,934 Reviews)

ReScore Reviews™ (11)

ReScore
Overall Rating 4.7272755/5Overall Rating 4.7272755/5Overall Rating 4.7272755/5Overall Rating 4.7272755/5rating 4.7272755
Original
Overall Rating 2.27273/5Overall Rating 2.27273/5rating 2.27273rating 2.27273rating 2.27273
96% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


BR
Bernetta R.
Centralia, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2019 Category: Service
Never disappointed
I feel like the service department explains what is needed and whether you can wait until another visit to receive a service.

LW
Llona W.
Columbia, MO
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2019 Category: Service
Prompt service
I went in for slow tire leak, and ended up buying 4 new tires, which I needed for winter. Did not have appointment, and they took me right in.
ANDREW A M. from Joe Machens Hyundai responded on 12/14/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

BW
Bill W.
Columbia, MO
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2019 Category: Service
Excellent as always
Excellent as always

SF
Susan F.
New Franklin, MO
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2019 Category: Service
Complete Satisfaction
I have been using Machens Hyundai Service Department for almost 13 years. I have always been completely satisfied. In fact they exceeded my expectations on!every occasion. I have one car that is almost 3 years old and one that is 13 years old. It does not matter which one I take in for service. They take care of each one with care, safety, and respect and provide the greatest quality of care.
ANDREW A M. from Joe Machens Hyundai responded on 12/14/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

DC
Dan C.
New Florence, MO
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Very Helpful
Everyone on team great.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 12/11/2019

Thank you for completing my survey.  I appreciate the perfect score, if there is anything you need please call!



Tyler Schrimpf - 573-474-7400


RI
Robert I.
Columbia, MO
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Recalls
The fixed my recalls no questions asked
ANDREW A M. from Joe Machens Hyundai responded on 12/14/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

GS
Gary S.
Columbia, MO
2011 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Service Advisor
Andrew Moeller, Service Advisor, was his usual, trustworthy self. I appreciate his honest input.
ANDREW A M. from Joe Machens Hyundai responded on 12/04/2019

Thank you for the great review Gary!

Andrew Moeller
573-474-7400

Verified Customer
Columbia, MO
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Great Service
Service is prompt. Technicians friendly and efficient.
ANDREW A M. from Joe Machens Hyundai responded on 12/04/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

Verified Customer
Columbia, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2019 Category: Service
Great service
The service department has always been very responsive to my concerns. Have told me when repairs such as brakes are not needed.
ANDREW A M. from Joe Machens Hyundai responded on 12/04/2019

Thank you for the great review!

 

Andrew Moeller
573-474-7400

Verified Customer
Atlanta, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Staff
Ok
ANDREW A M. from Joe Machens Hyundai responded on 12/04/2019

Thank you for the great review!

 

Andrew Moeller
573-474-7400

JS
Jennifer S.
Columbia, MO
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Great customer service
Great customer service!
ANDREW A M. from Joe Machens Hyundai responded on 11/21/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

CP
Charles P.
Columbia, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Perfect
Everything fixed, better than ever, all in less than an hour. Thank you.
ANDREW A M. from Joe Machens Hyundai responded on 11/21/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

Verified Customer
Columbia, MO
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Another good experience at Machens Hyundai
I greatly appreciate the courtesy I am shown at each visit, and how the advisors point out suggested maintenance but don’t push it.
ANDREW A M. from Joe Machens Hyundai responded on 11/19/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

JW
Jeffery W.
Boonville, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2019 Category: Service
Always have good service pleasant employees
Good service
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 11/11/2019

Thank you for completing my survey, I appreciate your feedback.


CS
Christine S.
Columbia, MO
2018 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Easy and friendly
Very easy to set up appointment and get a ride to work if needed. Answered all my questions and addressed all my issues.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 11/11/2019

Thank you for completing my survey, I appreciate your feedback.


BT
Brenda T.
Bevier, MO
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Suv serviced
Great service & friendly staff! They are very knowledgeable in their line of work.
ANDREW A M. from Joe Machens Hyundai responded on 11/11/2019

Thank you for the great review!

 

Andrew Moeller
573-474-7400

SF
Susan F.
New Franklin, MO
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Hyundai Service
I would recommend the Machens Hyundai Service Department to everyone. I truly trust them with my car.
ANDREW A M. from Joe Machens Hyundai responded on 11/11/2019

Thank you for the great review!

 

Andrew Moeller
573-474-7400

PZ
Patrice Z.
Kingdom City, MO
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Love Machens Hyundai
Machens treats me like a family member. Great service and friends. Love my 2019 Santa fe.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 11/04/2019

Thank you for completing my survey, I appreciate the perfect score and feedback.


Tyler Schrimpf - 573-474-7400


Verified Customer
Columbia, MO
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Professional service at a competitive price
I have been a Joe Machens Hyundai customer for more than fifteen years to they must be doing something right.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 11/04/2019
Thank you for completing my survey, I appreciate the perfect score and feedback.


Tyler Schrimpf - 573-474-7400

NC
Nancy C.
Columbia, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Nnn
Nnn
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 11/04/2019

Thank you for completing my survey, I appreciate the perfect score and feedback.


Tyler Schrimpf - 573-474-7400