Joe Machens Hyundai

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573-474-7400
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Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,970 Reviews)
5 star
82%
4 star
11%
3 star
3%
2 star
1%
1 star
1%

ReScore Reviews™ (13)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
96% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews

SA
Steven A.
Columbia, MO
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/16/2020 Category: Service
First Maintenance
Overall good service. Thanks for the first free" oil change on our new Santa Fe. Andrew was great. Sadly, I was a bit dismayed by having to fully replace a practically new tire. Full tread. Was there not a warranty? Previous owner bought new tires all around before selling. This was the shop of record. I was surprised there was no credit due to the full tread on the bad tire.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 01/20/2020

Thank you for the feedback.  The tires were not purchased at our shop, and typically any kind of road hazard coverage is for the original purchaser of the tire.

Andrew Moeller
573-474-7400
BJ
Betty J.
Columbia, MO
2016 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/12/2020 Category: Service
Betty Jones
You know this the first time I was not happy
I love the place and the service in the front and in the back I can not say anything bad
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 01/16/2020

Thank you for the feedback.

Andrew Moeller
573-474-7400
JW
Jeffery W.
Boonville, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2019 Category: Service
Always have good service pleasant employees
Good service
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 11/11/2019

Thank you for completing my survey, I appreciate your feedback.

SH
Shirley H.
Columbia, MO
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/20/2019 Category: Service
They are friendly
It was great
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 09/24/2019

Thank you for completing my survey.  If you have any concerns please call.


Tyler Schrimpf - 573-474-7400

RK
Robert K.
Columbia, MO
2011 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/13/2019 Category: Service
Service representative attentiveness and teamwork.
We are always greeted rapidly when we come in for service and the service person kept us informed throughout the wait time. One incident did arise when we came in for recall work. Time allotted was 1.5 hours but the oil pan had to be removed and the wait time to replace the oil pan was 3 hours. This should have been known up front. They offered to give a ride but that would have been a greater inconvenience.
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 09/16/2019

Thank you for completing my survey.



Tyler Schrimpf

Verified Customer
Columbia, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2019 Category: Service
Service
I always get great service at Hyundai. I will continue to buy my vehicles there and get my services done there.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 09/09/2019

Thank you for completing my survey, I appreciate the feedback.
If there are any concerns please feel free to call.

Tyler Schrimpf - 573-474-7400

Verified Customer
Fulton, MO
2017 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/21/2019 Category: Service
You asked for an opinion, I gave you an honest one.
3 Stars on facility. 5 stars on friendliness
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 08/21/2019

Thank you for the feedback.  I will pass the suggestions on to management.  On the cabin filter, the techs do get paid by the job, not by the hour.  We do price shop competitors, and our prices are typically lower and you get a genuine Hyundai filter.

Andrew Moeller
573-474-7400
Verified Customer
Jefferson City, MO
2012 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2019 Category: Service
Rating
I appreciate the ample amount of information given while my car was being serviced.
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/21/2019

Thank you for completing my survey, I appreciate the feedback.


Tyler Schrimpf - 573-474-7400

Verified Customer
Hallsville, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2019 Category: Service
Good experience
Quick service, polite knowledgeable staff.
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/06/2019

Thank you for completing my survey I appreciate your feedback, if there is anything i can do to improve and get that fifth star just let me know!


Tyler Schrimpf - 573-474-7400

Verified Customer
Martinsburg, MO
2017 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/29/2019 Category: Service
My time at Hyundai
My visit for recall item went well everyone was professional and polite
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 07/30/2019

Thank you for the feedback.  We strive for 5 stars on every review, Let us know if there is anything we can improve for next time.

Andrew Moeller
573-474-7400
Verified Customer
Hallsville, MO
2014 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2019 Category: Service
Friendly Service
Service was very friendly and kept me informed as I waited for service. Waiting area was nice. There was some attempt to up sell, but this is standard for all Machens service departments. Did suggest one item that actually did not even need repairing when I checked it myself. Overall happy with the service department and found it to be better than other Machens I have visited.
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/19/2019

Thank you for completing our survey, I appreciate the feedback.  The multi-point inspection process that we perform is to provide our customers with information on their vehicles current and future needs, if you have any questions feel free to call.

Tyler Schrimpf - 573-474-7400

CT
Carla T.
Sedalia, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/11/2019 Category: Service
Nice Hyundai dealership
They got my car in out quickly and were very informative and nice.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 07/11/2019

Thank you for the feedback. Let us know how to earn that 5th star.

Andrew Moeller
573-474-7400
LS
Linnet S.
Columbia, MO
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/09/2019 Category: Service
Courtesy, promptness, clean
I have always been treated with respect, & prompt and courteous service. The service department and waiting area are always clean.
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/10/2019

Thank you for completing my survey, I appreciate the feedback.  If you have any questions please feel free to call.


Tyler Schrimpf - 573-474-7400

Verified Customer
Columbia, MO
2013 Hyundai Veloster
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2019 Category: Service
Timely maintenance and good communication
Daughters car needed a recall so she took it in. A full checklist was done on the car also that was helpful to me as a reminder for what also needs attention. Daughter didn't complain about anything so I am happy.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 07/02/2019

Thank you for the feedback.  Let us know how we can earn that 5th star.

Andrew Moeller
573-474-7400
MH
Maureen H.
Moberly, MO
2019 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/28/2019 Category: Service
Great service
Justin is great is in getting my car taken care of. If there are issues tells me about them, the cost and how necessary it is to get it fixed or can it wait. Justin is always pleasant to deal with
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/10/2019

Thank you for completing my survey, I appreciate the feedback.  If you have any questions please feel free to call.


Tyler Schrimpf - 573-474-7400