Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

561 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


CB
Charles B.
Louisville, KY
Ford Fusion
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
Charles said he recommends the business.
This review was collected via phone interview by Customer Research Inc.

TA
TRICIA A.
Louisville, KY
Volkswagen Routan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018
Peace of mind
I took my aging van in to have it looked at to make sure it was in tip top shape to take on a very long trip. I felt confident when I left on my vacation everything was in good shape.thanks for the peace of mind

AJ
ANNA J.
Louisville, KY
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018
excellent workmanship and professionally friendly
I highly recommend Overly Automotive as THE place for your automobile service; they are first, honest. They will not sell you a service your auto does not need. Second, they are friendly and professional in their approach to their customers.
John O. from John Overley Automotive responded on 07/18/2018

Thank you very much!  That means a lot to us!  We try to be the best we can, and it feels good that other notice that.  Thank you for putting your trust in us!


KM
Kevin M.
Louisa, KY
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Spoke with Kathy. She said she was happy with this business. They were very efficient and took care of everything they needed to for a fair price. She thanks them for their service.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 07/18/2018

You are very welcome!  Thank you for the business!


PD
Patricia D.
Louisville, KY
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Patricia said the business has always treated her well and they provided good service.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 07/18/2018

Thank you very much for the review!  We greatly appreciate the business!


ST
STEPHANIE T.
Louisville, KY
Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018
Like Family
John Overley Automotive has been a wonderful automotive family while I have lived in Kentucky. I will be moving out of state in a couple days and had my last inspection and maintenance done at the shop. I’ve had the pleasure of knowing this group for 9 years. They have integrity and empathy for your automotive needs. I can’t recommend this business enough!!! Stick with them and make them your regular service provider. They are amazing!
John O. from John Overley Automotive responded on 07/18/2018

Thank you very much!  We had a lot of fun working with you and your car!  We value our customers like you very much.  That's why it's so sad to see you go.  We wish you nothing but the best in Texas!  Don't forget to stay in touch!


JS
Jose S.
Louisville, KY
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2018 Category: Service
Jose said the service repairs took a bit longer than he expected.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 07/18/2018

We do apologize for taking a little longer than we planned for.  We hope that, other than that, you were pleased with your service.  Thank you for your business!


SC
Shelli C.
Louisville, KY
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Shelli said the employee was wonderful, honest and the work was done well. The prices were wonderful and she stated she believes she has found herself a new mechanic.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 07/18/2018

That's great!  We're happy you had such a great experience with us, and we look forward to servicing your vehicle in the future!


JR
JENNIFER R.
Louisville, KY
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018
Good service as usual
Always Reliable. Honest service.
John O. from John Overley Automotive responded on 07/18/2018

Thank you very much!  We are happy you were happy with your visit!


AW
Alayne W.
Louisville, KY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018
Safe feeling when leaving
I know and feel VERY safe when leaving John Overly. I KNOW my car is working correctly and safe . What more can I want??
John O. from John Overley Automotive responded on 07/18/2018

Thank you very much for your confidence in us!  We greatly appreciate it, and we look forward to helping you and your vehicle out in any way we can.


TM
Tamra M.
Louisville, KY
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Tamra said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 07/18/2018

Thank you!  We're happy you were pleased with your experience!


BW
Bruce W.
Louisville, KY
Volkswagen Beetle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Bruce said he trusts the employees implicitly.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 07/18/2018

Thank you very much!  That means a lot!


BB
Brandon B.
Louisville, KY
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Brandon said they do everything he asks, with no complaints.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 07/18/2018

We greatly appreciate it!  We're glad you were satisfied with your visit.


MS
Matilda S.
Louisville, KY
Saturn Aura
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Matilda said the employees did a good job and the vehicle is running well.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 07/18/2018

Thank you very much for the great review!


RD
Richard D.
Louisville, KY
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Richard said everything was good and he had no problems.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 07/18/2018

Great!  We're happy you had such a great experience with us!


CW
Charles W.
Louisville, KY
Ford Galaxie 500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Charles said he has always had great service at this business.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 07/18/2018

Thank you very much!  We greatly appreciate the business!


JW
Janet W.
Louisville, KY
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Janet said her brother works at the business, therefore it is the best.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 07/18/2018

We greatly appreciate that! Thank you!


Verified Customer
Louisville, KY
Volkswagen Routan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018
Always a clean shop. Always friendly employees
Thanks for the great service.
John O. from John Overley Automotive responded on 07/18/2018

You're welcome!  Thank you for the business!


SC
STEVEN C.
Louisville, KY
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018
As always very pleased!
We have been using John Overly Automotive for a few years now.They do professional work at fair prices.We have had nothing but positive outcomes everytime we have taken our vehicles in for service or repair.Their shop is very neat and organized.We are always treated with professionalism and respect.I have and would recommend them to anyone for there service needs.Thank you!
John O. from John Overley Automotive responded on 06/05/2018

Thank you so much for such a great review!  We value our great customers like you very much.  We look forward to helping with any future repairs you may need!


PW
Phyllis W.
Louisville, KY
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Phyllis said the staff always provide excellent customer service.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 06/05/2018

Thank you for the great review!