Reviews
BH
Bobby H.
Louisville, KY
Ford Focus
Verified Customer
Bobby said he has gone to the business for years. He recommends anyone to go there for good work.
Recommended
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 11/16/2018
Thank you very much! We greatly appreciate the recommendations!
Verified Customer
Lebanon Junction, KY
Nissan Rogue
Verified Customer
Returning for new business with great service
I called Overly for routine service on my vehicle before an out of town trip. They were able to do the service that day to accommodate my needs.
Excellent service as always, will be returning again.
Excellent service as always, will be returning again.
Recommended
John O. from John Overley Automotive responded on 11/16/2018
Thank you very much! We hope that you had / are having a great trip!
WG
Wayne G.
Louisville, KY
GMC Yukon XL
Verified Customer
Wayne said the business did excellent on his service. They did not give him the run around.
Recommended
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 11/16/2018
Thank you very much for the review! We are glad we could help!
TM
Todd M.
Louisville, KY
Hyundai Veloster
Verified Customer
Todd said the business charged him way to high for the repairs he got done.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 11/08/2018
I am sorry that you feel you were overcharged. However, you were only charged our standard half hour diagnostic fee that we charge to all customers who are needing diagnostic work. If you would like to call and talk to us more about the diagnostic fee, we would be happy to try to explain it better. We do also apply that diagnostic fee to the repair if you decide to let us fix your vehicle for you.
TA
TRICIA A.
Louisville, KY
Volkswagen Routan
Verified Customer
Excellent service
I dropped my van off to have a horrible squeal in the brakes looked at. They found the problem and called with a price before the work was done. I picked my van up that night. The are always friendly and have reasonable prices
Recommended
John O. from John Overley Automotive responded on 11/01/2018
Thank you very much! We are happy that we were able to help out!
JB
John B.
Louisville, KY
Chevrolet Pickup
Verified Customer
John said he's been going to this business for about 7 years. The service is great. He never has a problem and he gets super service. The place has a good service department. They always do what they're supposed to, and don't overcharge.
Recommended
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 11/01/2018
Thank you so much for the amazing review! We really appreciate all the business over the years!
RM
Robert M.
Louisville, KY
Toyota Corolla
Verified Customer
Robert said he has used the business for some time and the owner runs a tight ship. He stated the entire staff is friendly and works quickly to serve their customers.
Recommended
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 11/01/2018
Thank you for placing your trust in us! We are happy that you have had such great experiences with us!
BD
BRUCE D.
Louisville, KY
Mercury Sable
Verified Customer
Honest and straight forward
These guys are great. I do have a check engine light that is popping back on (O2 sensor slow), but only because they are trying to make sure it needs replacing.
Recommended
John O. from John Overley Automotive responded on 11/01/2018
Thank you for the 5 Star Review!
John O. from John Overley Automotive responded on 11/01/2018
Thank you for the 5 Star Review!
JR
Jim R.
Crestwood, KY
Ford Expedition
Verified Customer
Jim said the business did a good job, they were quick and the prices were also reasonable.
Recommended
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 11/01/2018
Thank you! We're glad that you had a good experice with us!
BD
Brandi D.
Jeffersonville, IN
Cadillac Deville
Verified Customer
Brandi said the service with the business was painless. She said she would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 11/01/2018
Thank you very much! We really appreciate the recommendation!
JE
Jerome E.
Louisville, KY
Chevrolet Suburban
Verified Customer
Jerome said the business worked on his vehicle the next day after dropping it off. They got right to it ,and when the employees found what the problem was, they did their best to repair it. At the time of the service, he wasn't able to afford it all, so they fixed what they could and they were very great about it. He wants to thank them for their great, hard work.
Recommended
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 11/01/2018
You're welcome! Thank you for placing your trust in us and letting us work on your vehicle! We really appreciate the business!
CB
Charles B.
Louisville, KY
Chevrolet Silverado 1500
Verified Customer
Charles said he had a good experience, the staff was nice, and they were good people.
Recommended
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 11/01/2018
Thank you for the great review! We really appreciate it!
TD
Tim D.
Louisville, KY
Ford Explorer
Verified Customer
Tim said the service was great.
Recommended
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 11/01/2018
Thank you for the great review!
IT
Ian T.
Louisville, KY
Ford Escape
Verified Customer
Ian said they were quick and efficient. Also, the work they did was exceptional.
Recommended
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 11/01/2018
Thank you for the amazing review! We greatly appreciate it!
SE
STEVE E.
Louisville, KY
Jeep Liberty
Verified Customer
Always the best
squeezed me in for an oil change at the end of the day
Recommended
John O. from John Overley Automotive responded on 11/01/2018
Thank you for the 5 Star Review!
GH
GERRY H.
Louisville, KY
Toyota Corolla
Verified Customer
Maintain your car with regular oil changes .
Overley has maintained my old car, that my son has now and is maintaining my new car to get the best performance out of it. A regular oil change extends the life of your car. I can't say Enough about John Overley automotive's, very honest and reliable repair shop.
Recommended
John O. from John Overley Automotive responded on 11/01/2018
Thank you so much for placing your trust in us! That really means a lot to us!
DH
DAN H.
New Albany, IN
Saturn L200
Verified Customer
Fast High Quality Service
The friendly atmosphere and positive attitude is reassuring. Not only is the work of the highest quality. But, the shop doesn't recommend unnecessary work.
Recommended
John O. from John Overley Automotive responded on 11/01/2018
Thank you very much for the excellent review! We greatly appreciate all the business!
HF
Harold F.
Louisville, KY
Saturn VUE
Verified Customer
Harold said staff does what they say and the prices are reasonable.
Recommended
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 11/01/2018
Thank you for the great review!
HG
HAROLD G.
Louisville, KY
Dodge Caliber
Verified Customer
Good honest people and they do fine work
I've been having my car repaired with John for over 20 years and he has been honest and straight with me all that time. I wouldn't go any where else.
Recommended
John O. from John Overley Automotive responded on 10/03/2018
Thank you so much! We really appreciate all of the business over the years!
AJ
Aaron J.
Louisville, KY
Pontiac Montana SV6
Verified Customer
Aaron said he was confident that his service was done right. The speed of service was right on point.
Recommended
This review was collected via phone interview by Customer Research Inc.