Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

538 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


TB
Tony B.
Louisville, KY
Mercury Sable
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Tony said he has always liked John. He has been going to him for years because he is honest, he treats him fairly, and he trusts him. He's good, he doesn't try cheat him, or tell him something he doesn't need.
This review was collected via phone interview by Customer Research Inc.

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DAVID S.
Louisville, KY
Oldsmobile Cutlass Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
OVERLEY COMES THROUGH AGAIN
With less than 60,000 miles, our '84 Olds Ciera Cruiser is too good a car not to keep it in top shape. Overley's helps us keep it like new through great service. The problem with an older car such as ours is finding parts when needed. Somehow,
John Overley manages (so far) to find any needed parts. With luck and John's help, we hope to use this car well into the future.

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Ruth R.
Louisville, KY
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Ruth said John has always been on point and right on the prices. He picks her up once her vehicle is ready.
This review was collected via phone interview by Customer Research Inc.

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Jeff D.
Louisville, KY
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Jeff said they have always been good to him and they are honest.
This review was collected via phone interview by Customer Research Inc.

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Sandra A.
Louisville, KY
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Sandra said the service was good.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Louisville, KY
Toyota Corolla
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/13/2018
Starter service
I was surprised at the cost to replace a starter. I wish I had been told the cost before they replaced it. I would have shopped around for a better price. I am usual lovey happy with the work and service at Overley but not recently. I feel they have been very overpriced lately.
John O. from John Overley Automotive

Hello, 

I am sorry you feel the price was too high.  However,I did tell you the price before we did the work.  You had asked if we could just replace a solenoid, and I replied that we could not.  We do give the best warranty in town on all repairs (3 yr / 36000 miles) on parts AND labor.  We only used top quality parts so that we can provide this warranty.  However, I did notice that in the past we gave you a A.A.A. discount of 10% we did not give you on this repair.  I would be happy to refund 10% of parts and labor ($40.00).  We do greatly appreciate all your business and would like to be of service in the future.

John Overley


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Larry C.
Louisville, KY
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Larry said the service was great. They found the problem and repaired it.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive

We're glad you were pleased with our work.  We look forward to helping out any way we can in the future.


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Greg L.
Louisville, KY
Toyota Sienna
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Greg said that the staff at the facility were able to service and repair his vehicle quickly and the cost was reasonable.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive

We're glad you had a good experience.  Thank you for your business!


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TONY H.
Louisville, KY
Mercury Grand Marquis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018
Another good job.
Job was done in time. Yippeee.
John O. from John Overley Automotive

We're glad to hear you were satisfied with the work.  Thank you for the Great Review!


LM
Loretta M.
Louisville, KY
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Loretta said the business always provided good service. They were honest and trustworthy.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive

Thank you!  We really appreciate the review!


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Cameron L.
Louisville, KY
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018 Category: Service
Cameron said she didn't have any trouble, the staff did the work in a timely manner, and they've always been very nice.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive

Thank you very much! 


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Tim C.
Louisville, KY
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Tim said the staff at this business did what they said they would do.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive

Thank you for the review!  We hope to help out with any future problems your vehicle may have.


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Robert M.
Louisville, KY
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Robert said the staff was polite and the work was done well.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive

Thank you for the Great Review!


MW
Martha W.
Louisville, KY
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Martha said the business was quick, and efficient. They were friendly, courteous, and she was satisfied.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive

We are very happy to hear you were pleased with our work.  We hope to be able to continue to help out with any future problems your vehicle may have!


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Mary T.
Louisville, KY
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Mary said, she is a repeat customer of this business, they take very good care of her vehicle.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive

Thank you for your continued support!  We really appreciate the Great Review!


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Debra P.
Louisville, KY
Hyundai Elantra Touring
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Debra said the staff were courteous and polite.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive

Thank you for the Great Review!


AL
AMANDA L.
Louisville, KY
Chevrolet Astro
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
Communicative, professional service
I took a recently purchased extremely old vehicle to Overly to see just what it needed in order to be up and running again. John was friendly, communicative, and very open and honest about everything my vehicle needed and didn't need. Prices were provided up front, and service was fast. Overly is a good example of why you should go to a family shop instead of a chain!
John O. from John Overley Automotive

Thank you for the great review! We are very pleased that you chose us to do your auto repair work.  We hope to be able to help with an future problems your vehicle may have!  Thank you!


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James F.
Bowling Green, KY
Chevrolet Silverado 1500
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/13/2018 Category: Service
James said the business took longer than expected to service his vehicle.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive

We are very sorry that you were not happy with your experience.  We always try our best to please our customers.  Unfortunately, sometimes we run into unexpected problems.  We hope that you will give us another chance to work with you and your vehicle in the future.  Thank you.


TJ
THOMAS E J.
Louisville, KY
Mercedes-Benz E-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018
Appointment time
I work at night and ask for a 10am appointment. I added one more item of concern and they still completed it in a timely manner. Great job.
John O. from John Overley Automotive

Thank you for the Great Review!  


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Bruce W.
Louisville, KY
Volkswagen Beetle
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Bruce said this business has taken good care of his vehicle over the years.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive

Thank you for always putting your trust in us! We greatly appreciate it!


Displaying Review 1 - 20 of 538 in total