John Overley Automotive

Write a review
502-964-8459
Directions
Appointment

Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

673 Reviews

5 star
92%
4 star
5%
3 star
<1%
2 star
<1%
1 star
<1%
98% Would Recommend
Latest Review about 22 hours ago

Reviews

ML
MARIE L.
Louisville, KY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019
Oil change
Great people. Does a great job.
Recommended
PB
PATRICIA B.
Louisville, KY
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Regular Service
The Overley team changed oil, checked all fluids and recommended changing thE air filter.

Their facility is clean and attractive - everyone is professional and pleasant.
Recommended
John O. from John Overley Automotive responded on 06/13/2019

Thank you very much!  We work hard to keep everything as clean as possible, so it's always nice when people notice!  Thank you for the review!

JM
Justin M.
Louisville, KY
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Justin said the business was honest and solved his problems. He said they were reasonable and when they gave him an estimate and ordered the wrong part, they did not charge him any more for the right part.
Recommended
This review was collected via phone interview by Customer Research Inc.
EP
Elva P.
Shepherdsville, KY
Chevrolet Uplander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Elva said the service was very good and was completed quickly. She appreciates it.
Recommended
This review was collected via phone interview by Customer Research Inc.
BM
Bethany M.
Louisville, KY
Ford Expedition EL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Bethany said she didn't have any problems at this business. They were straight forward and she was in and out. Everything went as planned.
Recommended
This review was collected via phone interview by Customer Research Inc.
JT
JOEL T.
Louisville, KY
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019
Great service as always.
Car was taken in the morning and the service was done fairly quick. Not many shops open on Saturday and honor AAA or Veterans discount. People might seem that could be pricy but good and reliable work is not cheap either. This is my preferred shop.
Recommended
John O. from John Overley Automotive responded on 06/13/2019

Thank you!  We really appreciate your review!

AW
ALAYNE W.
Louisville, KY
Subaru Impreza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
Fast and good service
Getting my car serviced with John Overley means I know my car is taken care of and this means I am also taken care of. NO WORRIES
Recommended
John O. from John Overley Automotive responded on 06/13/2019

Thank you very much!  It is always a pleasure to work on your car.  Thank you for being such a great customer!

AP
Amy P.
Shepherdsville, KY
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Amy said that the staff was nice.
Recommended
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 06/13/2019

Thank you very much!

MP
Michael P.
Mount Washington, KY
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/28/2019
My truck
Company is way to high you have more then half of the amount and yet they won't try anything to work with you worse customer service ever please I'm begging you not to bring your car there
John O. from John Overley Automotive responded on 06/13/2019

We apologize that you are not happy with your experience with us.  However, our prices are comparable to those of other reputable shops.  We also give you quality work done by certified technicians, and we back it all up with a 3 Years / 36,000 Miles Parts and Labor Warranty, which is the best in the industry.

MH
Mary H.
Louisville, KY
Ford Explorer Sport Trac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Mary said that the place was excellent, she trusted them with everything.
Recommended
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 06/13/2019

Thank you very much!  We know as a auto repair shop how hard trust can be to find.  We're glad we were able to earn yours!

HF
HAROLD F.
Louisville, KY
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019
Quality service
Quality service in a reasonable amount of time
Recommended
John O. from John Overley Automotive responded on 05/22/2019

Thank you sir!  We're glad you were pleased with the work we performed on your vehicle.

NM
NORM M.
Louisville, KY
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019
honest
preformed the service needed to keep my older car running, Gave me estimate for work needed to put the car in better shape. Have been a loyal customer for 16 years.
Recommended
John O. from John Overley Automotive responded on 05/22/2019

Thank you so much sir!  We greatly appreciate your loyalty and business over the years!

JD
James D.
Louisville, KY
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
James said the employees were personable. They completed the needed service.
Recommended
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 05/22/2019

Thank you sir!  We really appreciate the great review!

JW
J W.
Louisville, KY
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
J said the service is always quick and they find the lowest cost solution. He said he thinks they are awesome.
Recommended
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 05/22/2019

Thank you!  We think you're awesome too!

LR
LISA R.
Louisville, KY
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Friendly fast service.
Love the fast great service I get every time I go there.
Recommended
John O. from John Overley Automotive responded on 05/17/2019

And we love our great customers like you! Thank you so much!

Verified Customer
Lebanon Junction, KY
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019
Continuing maintenance on my vehicle
Went in for a routine oil change, service was excellent and fast as always.
Recommended
John O. from John Overley Automotive responded on 05/09/2019

Thank you for the great review!  We're glad to hear you were pleased with our service!

KC
KATRINA C.
Louisville, KY
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019
I found my car repair shop!
They are honest and upfront about your car.
Recommended
John O. from John Overley Automotive responded on 05/06/2019

Thank you for the great review!  We're glad we were able to help out!

KT
KELSEY T.
Louisville, KY
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019
Trustworthy
The staff is so friendly and always makes me feel confident in the services my car actually needs
Recommended
John O. from John Overley Automotive responded on 05/01/2019

Thank you for the great review!  We really appreciate the business!

DH
DANIEL H.
Lebanon Junction, KY
Suzuki Aerio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019
Excellent warranty service
I had a failure of a part which had been replaced previously. I brought it into the shop and explained my trouble. They replaced the defective part within one day with no questions. They even apologized for my inconvenience for having to bring it back! That is truly excellent service.
Recommended
John O. from John Overley Automotive responded on 04/30/2019

Thank you for the review!  We don't have many parts fail, but, when we do, we always make sure to get it fixed up right away.  We're glad you were happy with the repairs!

TA
TRICIA A.
Louisville, KY
Volkswagen Routan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2019
Always great service
Overley has the cleaned shop and waiting area I have ever seen. Oil changes are quick and reasonably priced. I always have a smile on my face when I leave the shop. Everyone is very friendly
Recommended
John O. from John Overley Automotive responded on 04/22/2019

Thank you very much for the amazing review!  We really try hard to keep everything clean.  It's nice to know others notice!

Displaying Review 1 - 20 of 673 in total