Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

586 Reviews

98% Would Recommend
Latest Review about 7 hours ago

Reviews


JR
JENNIFER R.
Louisville, KY
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Trustworthy
I trust John Overley for my car repairs! - honest work, reliable and professional!

BH
Bobby H.
Louisville, KY
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Bobby said he been with this facility for over 30 years and has never had any trouble with them.
This review was collected via phone interview by Customer Research Inc.

AW
ALAYNE W.
Louisville, KY
Subaru Impreza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018
Good dependable mechanics
I always feel safe and very confident when I leave John Overley and I make sure to tell people.
John O. from John Overley Automotive responded on 09/17/2018

Thank you so much!  We really appreciate you recommending us to your friends!


GL
Gilbert L.
Louisville, KY
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Gilbert said the employees took care of his vehicle quickly.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 09/19/2018

Thank you for the great review!


RO
Robert O.
Louisville, KY
Jaguar XJ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Spoke with Mary Lou. She said this business did a great job in a short amount of time. They were very nice.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 09/17/2018

Thank you very much!  We're glad you had such a great experience with us!


LB
LARRY B.
Louisville, KY
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Great service!! Friendly staff!!
I’ve been a customer of John Overley Automotive for a few years now. I highly recommend his service facility as he has always been fair, honest & has fixed my car problems. And, he is always friendly when you talk to him about the car issues you’re having.
John O. from John Overley Automotive responded on 09/13/2018

Thank you very much for the recommendation!  We greatly appreciate all the business over the years!


JS
J.b. S.
Louisville, KY
Chevrolet Silverado 1500
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/11/2018 Category: Service
JB said he waited a week to get his vehicle back. He was told he needed a water pump. It did not need a water pump. It was a radiator leak..
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 09/17/2018

I am very sorry.  I'm not sure how we missed that.  We will be happy to mail you a Refund Check for the diagnositic charge, since you were unhappy.  We apologize, and we hope that you would give us a second chance to earn your business.  Have a great rest of your day!


DH
DAN H.
New Albany, IN
Saturn L200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Fast High Quality Service
Business operation is efficient with a clean and comfortable waiting area. Personnel are friendly and provide thorough explanation of their services.
John O. from John Overley Automotive responded on 09/07/2018

Thank you for all the business over the years!  We really appreciate it!


EG
ELDRIDGE G.
Louisville, KY
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Timely Service
Every thing was done in a timely way. The Service is Great!
John O. from John Overley Automotive responded on 09/07/2018

Thank you very much!  We're glad that you had such a great experience with us!


Verified Customer
Louisville, KY
Chevrolet S10 Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018
Truck repair.
Great and friendly service.
John O. from John Overley Automotive responded on 09/04/2018

Thank you so much!  We really appreciate the great review!


SC
STEVEN C.
Louisville, KY
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018
Quality Service!
As a repeat customer of John Overley automotive I can not say enough how grateful and pleased we are of the work John and his staff have done to our cars.They do quality work at a fair price and stand behind everything they do! They usually can get our car “in and out” in one day if possible and that means a lot to us.His shop is very clean,modern and organized and a true reflection of him and his staff and the work that do!
Thank you again!
John O. from John Overley Automotive responded on 09/04/2018

Thank you for the fantastic review!  We greatly appreciate all the business you have brought us, and we are happy that we have been able to serve you for so many years!  We look forward to helping out with any future repairs or maintenance you may need!


MH
Michelle H.
Louisville, KY
Toyota Yaris
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Michelle said that she would definitely recommend this business. She did have to wait a little at her last visit.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 09/04/2018

Thank you for the review!  I apologize about taking a little longer than usual at your last visit.  We will certainly do our best to do better in the future.  Thank you for your business!


BD
Betty D.
Louisville, KY
Chevrolet Malibu
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2018 Category: Service
Betty said the experience was not exactly perfect, it was better than average. Her daughter recommended this business to her. The mechanics did a nice job and their rates are better than some other repair facilities. The technicians did not clean her vehicle on the outside. They are really nice people. The office is nice and has refreshments. It is a nice place and she recommends it.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 09/04/2018

Thank you for the review!  I am very sorry about your vehicle being dirty.  We try to keep them clean, but sometimes we do miss a spot.  We will certainly do our best to do better in the future.  Thank you for your business, and we hope to be able to help out with any other problems you may have!


BW
Barry W.
Louisville, KY
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Barry said the business provided awesome service and their process is very good.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 08/17/2018

Thank you very much!  We're happy you had a great experience with us!


DS
DAVID S.
Louisville, KY
Oldsmobile Cutlass Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018
OVERLEY'S HAS OUR OLDSMOBILE FROSTY AGAIN
Just when the season was the hottest, the AC on our Cutlass Cruiser went completely out. Took it to Overley's because we can depend on the job being done right. The car is 24 years old with just over 58,000 miles so as long as parts are available
we'd like to keep it going. John's group of pros have done just that for us and there is again a chill in the air inside our "old
reliable."

Dave Schroeder
John O. from John Overley Automotive responded on 08/14/2018

Thank you so much for the review!  We're happy we are able to keep your Cutlass in tip-top shape!  Thank you for placing your trust in us when it comes to your vehicles' needs!


BS
Bill S.
Louisville, KY
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Bill said the service was good.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 08/14/2018

Thank you for the business!


MN
Marviena N.
Louisville, KY
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Marviena said the service was excellent and they were attentive to her needs.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 08/14/2018

Thank you for letting us work on your vehicle!  We really appreciate the business!


JT
Joel T.
Louisville, KY
Nissan Titan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Joel said they did a great job.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 08/14/2018

Thank you!  We are happy you were pleased with the repairs! 


RC
RON C.
Louisville, KY
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2018
Great service,
honesty when it came to recommend service/repairs
John O. from John Overley Automotive responded on 08/14/2018

Thank you for the great review!


DR
Daniel R.
Louisville, KY
Ford Mustang
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
Daniel said this business got most of his issues repaired.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 08/01/2018

Thank you for the review!  If you are still having problems with the repair, or just another problem with the car in general, we would be happy to take another look at that for you.


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