Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

313 Reviews

97% Would Recommend
Latest Review 13 days ago

Reviews


PP
Paul P.
Westmont, IL
Saab 9-5
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2015 Category: Service
Paul said the business did not give him a call after the diagnosis, just after the repairs, but the service was good. He appreciated the fact that the manager followed him home.
This review was collected via phone interview by Customer Research Inc.

PP
Peter P.
708-860-0668, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2015 Category: Service
Peter said this business is awesome and they are always willing to work with him. He always speaks to someone that is knowledgeable and it is always a very smooth situation.
This review was collected via phone interview by Customer Research Inc.

JA
Jeff A.
Westmont, IL
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2015 Category: Service
Jeff said the business has honest people and they provide a fair deal for a fair price. The staff is up front and they provide good work. They have a good work ethic.
This review was collected via phone interview by Customer Research Inc.

JG
Justin G.
Downers Grove, IL
Saab 9-3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2015 Category: Service
Justin said the business does everything correctly, but it takes a long time.
This review was collected via phone interview by Customer Research Inc.

LP
Lane P.
Westmont, IL
Saab 9-7X
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2015 Category: Service
Lane said he was satisfied with the timeliness and that they fixed the issue.
This review was collected via phone interview by Customer Research Inc.

RA
Rick A.
Bolingbrook, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2015 Category: Service
Rick said this business did everything he wanted them to do and more.
This review was collected via phone interview by Customer Research Inc.

BW
Bryan W.
Downers Grove, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2015 Category: Service
Bryan said this business is quick, prompt and they seem to care about the work that they do.
This review was collected via phone interview by Customer Research Inc.

JR
Joan R.
Downers Grove, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2015 Category: Service
Joan said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

ET
Eric T.
Lagrange Hlds, IL
Saab 9-3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2015 Category: Service
Eric said this business is very attentive and customer oriented.
This review was collected via phone interview by Customer Research Inc.

JK
Jacob K.
Lisle, IL
Saab 9-5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2015 Category: Service
Jacob said he really liked the service and the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

AB
Armita B.
Oak Brook, IL
Jaguar XK
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2015 Category: Service
Armita said the business did a great job and she is happy. The service was performed expeditiously.
This review was collected via phone interview by Customer Research Inc.

AF
Anthony F.
Aurora, IL
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2015 Category: Service
Anthony said the business was very accommodating with his schedule and finished on time.
This review was collected via phone interview by Customer Research Inc.

CN
Chris N.
Darien, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2015 Category: Service
Chris said she has been going there for a while. They are competent and she trusts them.
This review was collected via phone interview by Customer Research Inc.

JP
Juan P.
Lisle, IL
Saab 9-5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2015 Category: Service
Juan said the business is very hospitable and they do great quality work.
This review was collected via phone interview by Customer Research Inc.

KS
Kelly S.
Chicago, IL
Saab 9-7X
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2015 Category: Service
Kelly said she will not take her vehicle any where else because they do great work and are reasonably priced.
This review was collected via phone interview by Customer Research Inc.

GP
Gene P.
Clarendon Hills, IL
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2015
Highly Recommended!
KG knows their stuff and are honest. You can trust them to do only what needs to be done at a fair price. What more could you want from a repair place?

JB
Joe B.
Illinois
Saab 900
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/21/2015 Category: Service
Joe said he had a bad experience with the business. He brought the vehicle in for a test drive with Adam and he had ideas about what the problem with the vehicle was. He called and asked him to bring it in on Saturday. When he called the following week, he was told Adam was not available. He was upset due to having brought the vehicle in for Adam to work on it and he was not advised of this when the appointment was scheduled. There was an issue with being told the timing wires needed to be changed when the service had recently been completed, so there was a matter of not trusting if the vehicle was even looked at. He was going to be charged $200 for the diagnostic when the normal charge was $100, so after he argued about the fee, it was changed to $100. He would not recommend them over the trust issues resulting from this experience.
This review was collected via phone interview by Customer Research Inc.
Rick M. from KG Auto Werks responded on 06/05/2015

Customer did not need timing wires, he needed ignition wires, spark plugs and distributor cap and rotor. The parts that he had on his were NOT the correct OEM parts - thus it needing a tune-up. We contacted the customer and he didn't want to change the clutch and master cylinder (which the car also needed) and wanted to go ahead with the tune-up. An hour later, the customer calls back and cancels everything (after we had put everything on for the tune-up.) We charge $100 for diagnosing vehicles, and then we had another $100 for the labor that we had put in already to do the service and then take everything off and put his parts back on.


JP
Jack P.
Hanover Park, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2015 Category: Service
Jack said the business provided good, knowledgeable service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

KM
Kyle M.
Illinois
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2015 Category: Service
Kyle said the work was done in a reasonable amount of time, and the employees were able to show him all the parts after the service. He liked how customer oriented they were.
This review was collected via phone interview by Customer Research Inc.

CT
Cary T.
Clarendon Hills, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2015
Professional
KG is always extremely fair and professional in their dealings.

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