Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

296 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


CN
Chris N.
Darien, IL
Saab 9-3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2018 Category: Service
Chris said the employees were nice, honest, and they provided good work. They did not call when her vehicle was finished.
This review was collected via phone interview by Customer Research Inc.

DM
Dennis M.
Wheaton, IL
Saab 9-3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2018 Category: Service
Dennis said that he thinks the pricing was fair. He said they are a pleasant group of guys that do a good job.
This review was collected via phone interview by Customer Research Inc.

JP
Jim P.
Clarendon Hills, IL
Porsche 911
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2018
replace rim
Brian and Ryan did a great job with getting me my new rim.

DS
Deshaw S.
Oak Brook, IL
Mercedes-Benz CLK-Class
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/22/2018 Category: Service
Deshaw said the staff had good service, but the price was more than she expected.
This review was collected via phone interview by Customer Research Inc.

ES
Eder S.
Cicero, IL
Volkswagen Jetta Sedan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2017 Category: Service
Eder said that this business performed service but the check engine light came back on a few days later.
This review was collected via phone interview by Customer Research Inc.

MN
Mike N.
Oswego, IL
Saab 9-3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2017 Category: Service
Mike said this business was good and they did a nice job.
This review was collected via phone interview by Customer Research Inc.

MG
Maria G.
Oak Lawn, IL
Mercedes-Benz C280
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2017 Category: Service
Maria said she thinks they all are very cordial and she had a good experience. She does have to take her vehicle back because something was done that caused the ABS light to go on. It has affected the right rear wheel and they have ordered the sensor. It will be replaced at their own expense but this is taking a little bit out of her time.
This review was collected via phone interview by Customer Research Inc.

AS
Andrew S.
Naperville, IL
Saab 9-3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2017 Category: Service
Andrew said Adam was straightforward about everything.
This review was collected via phone interview by Customer Research Inc.

SG
Sheryl G.
Lisle, IL
Saab 9-3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2017
Great find
Polite, friendly, finished my car in less time than quoted

MS
Mildred S.
Naperville, IL
Saab 9-3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2017 Category: Service
Mildred said she likes the business, they do great work. She would have appreciated if they had called with status updates. She would like to thank them for everything they do.
This review was collected via phone interview by Customer Research Inc.

DC
Dan C.
Downers Grove, IL
Chevrolet Tahoe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/17/2016 Category: Service
Dan said they did a good job.
This review was collected via phone interview by Customer Research Inc.

CD
Chip D.
Elmhurst, IL
Saab 900
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2016 Category: Service
Chip said the service was good but they had the vehicle for four weeks and he had to call them to find out what was going on. He owns a Saab and not too many people share their appreciation on this and appreciates that they do.
This review was collected via phone interview by Customer Research Inc.

JP
Jim P.
Clarendon Hills, IL
Nissan Xterra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2016
Nissan brakes
Great work. Took a little longer than expected but great results

JA
Jessica A.
Chicago, IL
Acura
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2016 Category: Service
Jessica said the service was great.
This review was collected via phone interview by Customer Research Inc.

CT
Cindy T.
Naperville, IL
Saab 9-3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/26/2016
08 Saab
Very nice service center that understands Saabs.

GZ
George Z.
Elmhurst, IL
Saab 9-3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2016 Category: Service
George said this business rose the price for service after the first quote. They found more issues and the price continued to go up. However, they were okay work-wise. He will definitely suggest his friends to use this business.
This review was collected via phone interview by Customer Research Inc.

MB
Martin B.
Oak Park, IL
Saab 9-5
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2016 Category: Service
Martin said he likes their work and he trusts them. They should have called and said this is what they found so he could make a decision. He would have liked to be more involved in the repair of his vehicle. The first time he went there, he was told what they found with the vehicle and what repairs should be done. He knew and gave them the okay to do that but the last couple of times the repairs were done without his input, and without them notifying him what it would take. They addressed the problem but he didn't get a phone call saying this is what they found. They did not inform him how much it was going to take to repair it. He trusts the guys and loves their work. If they had been more informative and let him be more involved, it would have been perfect. He went to them because he met one of the mechanics at a Saab owners group. Other members there spoke highly of them.
This review was collected via phone interview by Customer Research Inc.

LL
Lydia L.
Westmont, IL
Saab 9-7X
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2016 Category: Service
Lydia said she went to the business to have a recall on her vehicle performef. When she called them about it, she was told she did not need to make an appointment and to just call to let them know when she will be in. The service was very quick, she said she thinks it was a module they replaced and when they were done that was it. She did not receive a receipt or anything to indicate the service had been performed, even though there was no charge she would have liked to have something to show it had been done for her records.
This review was collected via phone interview by Customer Research Inc.

LW
Lindsey W.
Villa Park, IL
Saab 9-3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2016 Category: Service
Lindsey said this business was a little delayed finishing her vehicle.
This review was collected via phone interview by Customer Research Inc.

JB
Jason B.
Maple Park, IL
Saab 9-3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2016 Category: Service
Jason said everything went well with the business, the parts came in on time. He suggests they stick to their quotes. His check engine light had not cut back on and they did not charge him for coming back in for service on something they should have repaired. He will be returning back to the business sometime this weekend to get his engine fixed, in hopes they do not charge him like they said they would not do, unlike last time.
This review was collected via phone interview by Customer Research Inc.

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