Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

305 Reviews

97% Would Recommend
Latest Review 5 days ago

Reviews


MK
Manvedna K.
Bolingbrook, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Manvedna said the staff fixed and addressed every issue that he had. He's very happy that his older vehicle is still running.
This review was collected via phone interview by Customer Research Inc.

EB
Eric B.
Downers Grove, IL
Saab 9-7X
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Eric said the communication was excellent. The technicians informed him of what needed to be done, without it costing him a fortune.
This review was collected via phone interview by Customer Research Inc.

DG
Diego G.
Chicago, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Diego said this business has good service and management.
This review was collected via phone interview by Customer Research Inc.

TR
Tom R.
La Grange, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Battery Replacement!
I bought a battery at KG for my 2004 Saab in March 2018. The battery was defective, so I returned to KG in late May. Ryan checked the battery and also did a test to determine if the battery was bad, or if something in the car's system was drawing juice while the engine was off. Turns out the battery was defective. Ryan replaced the battery at no charge while I waited. Great job Ryan!

MN
Mike N.
Oswego, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Mike said the staff did everything they said they were going to do in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

MK
Manvedna K.
Bolingbrook, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Maqnvedna said he is really happy with the work provided on his vehicle. The vehicle is running great.
This review was collected via phone interview by Customer Research Inc.

CH
Clifton H.
Chicago, IL
Saab 9-5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Clifton said the staff handled his situation very well at this business.
This review was collected via phone interview by Customer Research Inc.

TP
Tony P.
Indian Head Park, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Spoke with Helen. She said the staff have always been very efficient, they explain things to her, they advise her on what to do so she doesn't overspend, things with them have been going very well, and this has been a great experience for her.
This review was collected via phone interview by Customer Research Inc.

CG
Carol G.
Westmont, IL
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Carol said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

LS
Len S.
Batavia, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Len said he likes the quality work and truthfulness about what is going on with the feedback they give back to him. He is very pleased with their service and they are very professional.
This review was collected via phone interview by Customer Research Inc.

NS
Nolan S.
Western Springs, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Nolan said the staff was very professional and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

MM
Maurice M.
Downers Grove, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Nice to have mechanics who are REAL gear heads !
I like to work with people who really like to keep learning and take pride in fixing problems. I get the impression these guys love working on problems as a challenge and they just love cars period. Great resource for SAAB owners and other models.
I can tell by the different models on their lot that they are gaining a loyal following. Amazing what having good people will do.

EL
Emile L.
Montgomery, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Emile said the staff was terrific, took their time, and made sure he knew what was going on.
This review was collected via phone interview by Customer Research Inc.

DP
David P.
Crest Hill, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
David said the staff was quick to respond when he inquired about services. He is able to trust the work the business does on his vehicle.
This review was collected via phone interview by Customer Research Inc.

CT
Cindy T.
Naperville, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018
cindy
Very nice to deal with and they are very knowledgeable about Saabs.

DG
Diego G.
Chicago, IL
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Diego said he received good service.
This review was collected via phone interview by Customer Research Inc.

PA
Peter A.
Elmhurst, IL
Saab 900
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018 Category: Service
Peter said the staff was helpful, knowledgeable and the business has fair pricing.
This review was collected via phone interview by Customer Research Inc.

DC
D. Mike C.
Darien, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
Excellent service
Always get back to you or answer their phone . They also have the answers usually right away since they work on Saabs mostly.

NV
Nate V.
Illinois
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018 Category: Service
Nate said the employees were friendly. He was happy with his service.
This review was collected via phone interview by Customer Research Inc.

TR
Tom R.
La Grange, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018
New Battery
I needed a new battery for my Saab. Ryan did a great job!

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