Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

323 Reviews

98% Would Recommend
Latest Review 6 days ago

Reviews


ME
Mark E.
Hinsdale, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Good and knowlegeable people running the shop
KG experience has always been great and they, as I, love my 2007 SAAB!!

EB
Erica B.
Illinois
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Erica said the business was friendly and they fixed her vehicle quickly.
This review was collected via phone interview by Customer Research Inc.

MV
Matt V.
DOWNERS GROVE, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Matt said the customer service and the work performed were great.
This review was collected via phone interview by Customer Research Inc.

SC
Serghei C.
Illinois
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Serghei said they were informative. He stated it was his first time there.
This review was collected via phone interview by Customer Research Inc.

VE
Veronica E.
Chicago, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Veronica said that she would surely recommend this business for service. She will be coming back.
This review was collected via phone interview by Customer Research Inc.

KS
Kelly S.
Illinois
BMW 4 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Kelly said they were efficient, prompt and charged what they said they were going to charge.
This review was collected via phone interview by Customer Research Inc.

CS
christine s.
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
Easy
It was easy.

HJ
harry j.
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
There are not many shops that can work on old Saabs.
The shop was able to diagnose a broken key fob using an electrical Bosch device. They also were able to order a replacement key/fob that was cut to my Vin number specifications. They were able to then pair that with my other key and fob and to my SAAb 95. It was not a cheap fix but in dealing with old cars that are out of production that is expected. My recent experience at a well known car wash in Hinsdale, Ill. turned out to be a very expensive one when they broke my key fob. So I learned my expensive lesson and will not go back to Fullers.

EL
Emile L.
Montgomery, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
comfortable with my car.
They always explain what they did and they get me to feel comfortable with my 2001 93 again

SR
Scott R.
Lombard, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Scott said they are pretty good, fair, and quick with the turnaround time.
This review was collected via phone interview by Customer Research Inc.

HH
Harold H.
Illinois
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Harold said the staff at this business was courteous and timely. They did what they said they were going to do. They released the vehicle when they said they would.
This review was collected via phone interview by Customer Research Inc.

BB
Bob B.
Oak Brook, IL
Mercedes-Benz S430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Spoke with Bonnie. She said this business was prompt, efficient, fair and she was very comfortable with the whole experience.
This review was collected via phone interview by Customer Research Inc.

TT
Tim T.
Mokena, IL
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Tim said they are good people and did exactly what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

EJ
Eric J.
Forest Park, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Eric said they always treat him fair, they always get him in and out.
This review was collected via phone interview by Customer Research Inc.

NS
Nirmit S.
Illinois
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Nirmit said he appreciated the technician explaining the details of the service. He said the staff was courteous, and helpful.
This review was collected via phone interview by Customer Research Inc.

MK
Manvedna K.
Bolingbrook, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Manvedna said the staff fixed and addressed every issue that he had. He's very happy that his older vehicle is still running.
This review was collected via phone interview by Customer Research Inc.

EB
Eric B.
Downers Grove, IL
Saab 9-7X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Eric said the communication was excellent. The technicians informed him of what needed to be done, without it costing him a fortune.
This review was collected via phone interview by Customer Research Inc.

DG
Diego G.
Chicago, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Diego said this business has good service and management.
This review was collected via phone interview by Customer Research Inc.

TR
Tom R.
La Grange, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Battery Replacement!
I bought a battery at KG for my 2004 Saab in March 2018. The battery was defective, so I returned to KG in late May. Ryan checked the battery and also did a test to determine if the battery was bad, or if something in the car's system was drawing juice while the engine was off. Turns out the battery was defective. Ryan replaced the battery at no charge while I waited. Great job Ryan!

MN
Mike N.
Oswego, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Mike said the staff did everything they said they were going to do in a timely fashion.
This review was collected via phone interview by Customer Research Inc.