Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

347 Reviews

97% Would Recommend
Latest Review 6 days ago

Reviews


Verified Customer
Elk Grove Village, IL
Saab 9-3
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/05/2019
Quote Pricing Issues
I called to book a 100,000 mile service and was told the price over the phone, however when I went to pick up the car after the work was completed the price was nearly $500 dollars more than what was stated. It would be great if you made it clearer that the quoted price is labor only and doesn't include any parts or fluids. I did raise concern with the price at the time and they dropped the cost by $200, but this is still far more than I expected. They also forgot to wash the car which was promised in the morning.

If it wasn't for the price issues I would highly recommend their work.

RP
Robert P.
Brookfield, IL
Saab 9-3
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/20/2018 Category: Service
Spoke with Robert's wife. She said this business worked on their vehicle three different times before they got it right.
This review was collected via phone interview by Customer Research Inc.

JB
J. b.
Downers Grove, IL
Saab 9-3
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/22/2018 Category: Service
J. said he had the same repair that was done 2 months ago and it cost him way more than the last time.
This review was collected via phone interview by Customer Research Inc.