Kevin's North Area Transmissions & Automotive II


Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

395 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
94% Would Recommend
Latest Review 27 days ago
Velvet D. on 11/21/2017
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Velvet said she goes to this business all the time and the staff are pleasant.
Vehicle: Kia Sorento
Category: Service
Service Date: 11/16/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Tevon G. on 11/16/2017
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Tevon said he always gets the best service.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 11/13/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Matthew J. on 11/15/2017
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Matthew said he did not have any issues with this business.
Vehicle: Scion tC
Category: Service
Service Date: 11/11/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Nathaniel J. on 11/15/2017
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Nathaniel said he enjoyed his experience with this business. They did a really good job. The service was not long and they finished within the same day.
Vehicle: Mercury Sable
Category: Service
Service Date: 11/10/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Steven F. on 11/13/2017
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Steven said this business provided good service.
Vehicle: Dodge Challenger
Category: Service
Service Date: 10/31/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
Donald B. on 11/07/2017
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Donald said the business had good customer service and the staff was very helpful with his vehicle.
Vehicle: Volkswagen Passat
Category: Service
Service Date: 10/25/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Avis R. on 11/07/2017
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Avis said this business was up-front, honest and fair about their prices.
Vehicle: Cadillac CTS
Category: Service
Service Date: 11/04/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
THEODORE C. on 11/03/2017
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"Auto tuneup "
Great and honest advice before work is yo begin on your vehicle.
Vehicle: Nissan Altima
Service Date: 11/03/2017
Review Created: 11/03/2017 08:20 PM
Shelton M. at Kevin's North Area Transmissions & Automotive II responded on 11/10/2017

We would like to thank you for your business. Please consider our repair facility for your future general maintenance or repair needs.

Vertelle G. on 11/02/2017
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Vertelle said this business provided good repairs. They explained what was going on and they were convenient. She likes visiting them.
Vehicle: Saturn Outlook
Category: Service
Service Date: 10/28/2017
Review Created: 11/02/2017
This review was collected via phone interview by Customer Research Inc.
Sandra J. on 10/27/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Sandra said she lives near this business. Kevin gave her a quote of $85 to tow her vehicle to the business. She was given a quote of $160 for the tow and the diagnostic test. When she arrived the price had increased to $227. They charged $65 for them to tow the vehicle back to her apartment. They dropped her vehicle off, and they took up 3 spaces. She had to call them back and Kevin sent the drivers out to park her vehicle correctly. A window was left down.
Vehicle: Cadillac DeVille
Category: Service
Service Date: 10/25/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Shelton M. at Kevin's North Area Transmissions & Automotive II responded on 11/08/2017

Our invoice records reflect that Mr. Kevin the service advisor did quote the customer $160 for a one way tow and diagnostic charge of $85.00. However  once the vehicle arrived to our repair facility the technician discovered that the vehicle had major engine and transmission issues which prevented the vehicle from being driven. At the customer's request she asked that the vehicle was towed to her residence and she declined repairs after being provided with a detailed estimate regarding the necessary repairs. Therefore the service advisor was forced to charge for an additional tow of $65 which equals the $227 charge. Which included two separate tows, diagnostic, and shop supplies. The vehicle was placed in front of the apartment number provided initially the customer was not present by the tow truck driver. Two employees at Kevin's  II after-the fact  went back and physically pushed the vehicle in the EXACT location that the customer requested. 

Jasmine L. on 10/27/2017
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Jasmine said she did not have any issues.
Vehicle: Toyota Camry
Category: Service
Service Date: 10/25/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Melvena G. on 10/27/2017
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Melvena said they did what was necessary and went beyond that as well. They gave a great explanation of what was done and what needed to be done. The bill of the services was very detailed. Her vehicle is operating very well.
Vehicle: Toyota Camry
Category: Service
Service Date: 10/26/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Tamara W. on 10/27/2017
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Tamara said that this business was very punctual and they found out the problem with only a short wait.
Vehicle: Saturn Outlook
Category: Service
Service Date: 10/25/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
SCOTT P. on 10/26/2017
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"Professional and friendly team"
Great service and friendly team at an affordable price
Vehicle: Ram 2500
Service Date: 10/25/2017
Review Created: 10/26/2017 02:07 PM
Glenn O. on 10/25/2017
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Glenn said everything went well and the service was great.
Vehicle: Ford F-150
Category: Service
Service Date: 10/07/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
Stephen M. on 10/19/2017
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Stephen said the service was good.
Vehicle: Dodge Pickup
Category: Service
Service Date: 10/16/2017
Review Created: 10/19/2017
This review was collected via phone interview by Customer Research Inc.
Shelton M. at Kevin's North Area Transmissions & Automotive II responded on 10/24/2017

Your business is greatly appreciated Mr. Mayes please consider us for your future repair or general maintenance needs .

Deleon R. on 10/09/2017
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Deleon said this business did good work and he would recommend them to anyone.
Vehicle: Dodge Charger
Category: Service
Service Date: 09/27/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
Shelton M. at Kevin's North Area Transmissions & Automotive II responded on 10/24/2017

Mr. Ravenell we would like to personally thank you for expressing such confidence in our  service.

Donald S. on 10/06/2017
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Donald said this business was excellent.
Vehicle: Nissan Murano
Category: Service
Service Date: 09/30/2017
Review Created: 10/06/2017
This review was collected via phone interview by Customer Research Inc.
Shelton M. at Kevin's North Area Transmissions & Automotive II responded on 10/19/2017

Our entire staff appreciates your bussiness! Thank you!

Salea D. on 10/06/2017
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Salea said the staff did a good job, but they kept the vehicle for two weeks which is a long time.
Vehicle: Nissan Sentra
Category: Service
Service Date: 09/29/2017
Review Created: 10/06/2017
This review was collected via phone interview by Customer Research Inc.
TANYA G. on 09/30/2017
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"Everybody always busy doing something. Nobody's standing around talking "
I appreciate the staff, and the work I received on my vehicle.
Vehicle: Chevrolet Impala
Service Date: 09/28/2017
Review Created: 09/30/2017 07:16 AM
Shelton M. at Kevin's North Area Transmissions & Automotive II responded on 10/03/2017

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