Liberty Hyundai of Mahwah


Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1347 Reviews

ReScore Reviews™ (36)

ReScore
Overall Rating 4.4444411/5Overall Rating 4.4444411/5Overall Rating 4.4444411/5Overall Rating 4.4444411/5rating 4.4444411
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
94% Would Recommend
100% Business Response
Latest Review 1 day ago
Maxine A. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality "
The service is excellent. The staff is interested in your satisfaction.
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 10/18/2017
Service Type: Maintenance
Review Created: 10/21/2017 11:44 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/21/2017
  • Hello Maxine,
    Thank you for taking the time out to complete the survey. We appreciate your business and the five star review .We look forward to seeing you on your next scheduled visit . Thank you for choosing Liberty Hyundai.

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome Team "
Maryann is always very friendly, professional & Courteous. Excellent team of workers.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/20/2017 07:04 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/21/2017

Valued customer ,

Thank you for taking the time out to complete the survey. We appreciate the business and the five star review. We look forward to seeing you again. Thank you for choosing Liberty Hyundai.

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Laura A. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Service advisor very helpful and friendly. They provide great service and would highly recommend them!
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 06:26 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/20/2017

Hi Laura,

Thank you for taking the time to complete the survey. We at Liberty Hyundai  appreciate your business and the 5 star review! Also for your kind words regarding our staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Travis J. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I Love Liberty Hyundai! "
I did not purchase my vehicle from Liberty Hyundai. But, after a very negative experience at another dealership, I turned to Liberty and have been very satisfied with every experience since!
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 11:51 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/19/2017

Hi Travis,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Ronald M. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
People make a great organization-great service.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 10:52 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/19/2017

Hi Ronald,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and  the 5 star review. Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else. 

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Marie E. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very pleasant"
friendly staff
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 06:35 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/19/2017

Hi Marie,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Charles H. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean, comfortable waiting room. Very clean rest room. Polite and helpful staff. The ONLY thing I was not satisfied with was the car wash. It was terrible. I had to get the car washed today."
5 Star
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 01:35 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/18/2017
  • Hello Charles,
    Thank you for taking the time to complete the survey. We appreciate your business and the five star review. We look forward to seeing you on the next service. Please note car wash company has been replaced so we can keep a closer eye on quality control. Thank you again for choosing Liberty Hyundai Genesis.

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Edward B. ReScore Review on 10/19/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Satisfied Survey Feedback"
Service mgr contacted me and we discussed my initial survey. This is positive because it shows that they are concerned to resolve any problems or discrepancies to ensure they provide quality service. I will continue to use their facility.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/18/2017 04:13 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Average overall performance, sometimes good sometimes delays and always costly. "
Ed B
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/18/2017 04:13 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/18/2017
  • Hello Edward,
    Thank you for taking the time to complete the survey . We appreciate your business and the honest review. After interrupting you gardening on such a nice day I think we both understand the series of events leading up to this longer than average visit. Communication is key. Trust that we have your best interest in mind . No sense in replacing a battery that can be brought back to life. I again thank you for your time and look forward to seeing you next visit. Thank you for choosing Liberty Hyundai .

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/19/2017

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and easy."
FIVE STAR FACILITY
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/17/2017 04:36 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/18/2017

Hi Valued Customer,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
JAMES M. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"ease of entry and exit, STAFF"
excellent
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/17/2017 04:33 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/17/2017

Hi James,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Roger K. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistently "
Liberty Hyundai continues to provide excellent and thorough service.
Both Steve and Dan provide a “consumer friendly” setting, starting with the initial request for service and the completion and follow up of the service provided.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 10:38 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/16/2017

Hi Roger,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility and staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Bonnie S. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"This is really a great company to deal with"
Excellent service from Maryann who provided me with a loaner car free of charge. She is an angel. I have an old car with 200K on it - they take excellent care of it. I recommend this company for all service and tune-ups if you want to keep your car for a long time. They specialize in repair and maintenance older vehicles. Very reliable
Vehicle: 1998 Hyundai Accent
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/16/2017 06:31 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/16/2017

Hi Bonnie,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your extremely kind words regarding our facility and staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
ALLAN F. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Personnel are pleasant and helpful.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/15/2017 07:27 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/16/2017

Hi Allan,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
David R. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt service"
Always ready for service when I arrive even if I'm early. Friendly + helpful.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/14/2017 03:05 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/16/2017

Hi David,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Joan U. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistency "
My service experiences have always been courteous and professional since 2005
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 10:51 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/13/2017

Hi Joan,

Thank you for taking the time to complete the survey.We at Liberty Hyundai appreciate your and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Treats customer with respect, fair pricing, good work"
Treats customer with respect, fair pricing, good work
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/13/2017 09:32 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/13/2017

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Harvey D. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
Good service
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/12/2017 04:35 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/13/2017

Hi Harvey,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Patricia H. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good to better than good service. "
Excellent service.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/12/2017 09:53 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/12/2017

Hi Patricia,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Frank R. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always Great Service"
Never had a bad experience with Liberty.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 09/23/2017
Service Type: Maintenance
Review Created: 10/11/2017 04:17 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/12/2017

Hi Frank,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Alexander K. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service as always
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/11/2017 12:53 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/12/2017

Hi Alexander,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
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