Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1688 Reviews

ReScore Reviews™ (52)

ReScore
Overall Rating 4.55769/5Overall Rating 4.55769/5Overall Rating 4.55769/5Overall Rating 4.55769/5rating 4.55769
Original
Overall Rating 2.38462/5Overall Rating 2.38462/5rating 2.38462rating 2.38462rating 2.38462
94% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


EM
Elizabeth M.
Fairview, NJ
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
The service and staff are always so accomodating and pleasant to deal with. Maryann is awesome and great to work with.
Always very happy with my visit for service.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah

Hi Elizabeth,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility and staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Anonymous avatar
Verified Customer
Pomona, NY
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
Service
Good work done ib a timely manner
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

KM
Kyra M.
Ridgewood, NJ
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Great Service!
Maryann provided great service and kept me updated throughout the entire process!
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah

Hi Kyra,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Anonymous avatar
Verified Customer
Mahwah, NJ
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Recall
My car was recalled due to engine defects. Hyundai completely replaced the engine and gave us a loaner for about a week. We were very pleased with how Hyundai handled this.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

SS
Steven S.
Monsey, NY
2011 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Liberty is the best!
Liberty Hyundai continues to provide the best service I've ever received.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah

Hi Steven,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

RM
Raymond M.
Tuckerton, NJ
2012 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Great atmosphere
Everyone there is customer friendly, the service was efficient and fast.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah

Hi Raymond,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

YH
Yenchih H.
Basking Ridge, NJ
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Great service
Staffs are friendly and the service is great
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah

Hi Yenchih,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Anonymous avatar
Verified Customer
River Vale, NJ
2017 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
Quick Quality Service
Expected and unexpected service was provided in a timely manner. Inspection of car found another item to be corrected and it was addressed.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai Appreciate your business and the 4 star review. Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Anonymous avatar
Verified Customer
Ringwood, NJ
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Reliability!!
Reliable as always. Every one is very courteous!
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah
  • Valued customer,

    Thank you for the glowing review. We appreciate your business and kind words. Thank you for choosing Liberty Hyundai , We look forward to seeing you again.

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

GR
Gail R.
Garfield, NJ
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018 Category: Service
The quality of the service department
The service department keeps customers up to date with any new recalls and service required. Always courteous.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah
  • Hello Gail,
    Thank you for completing the survey. We appreciate your business and five star review. We look forward to seeing you on your next routine visit. Thank you for choosing Liberty Hyundai. We are always a phone call away.

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Anonymous avatar
Verified Customer
Ramsey, NJ
2012 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
good service
The dealer ship has a friendly front desk with knowledgeable people who check you in and out.
The service is done well, though there are times it takes longer than expected.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah
  • Valued customer,
    Thank you for taking the time to complete the survey. We appreciate your business and the strong review. We look forward to seeing you for routine maintenance . Thank you for choosing Liberty Hyundai.

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Anonymous avatar
Verified Customer
Harriman, NY
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Profesionalism
I was greeted by a very friendly staff and my car was ready when promised. This made for a very pleasant experience.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah

Hi Valued Customer!Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Also for your kind words regarding our facility and staff. Please call us for your next maintenance appointment or if we can help with anything else.Regards,DANIEL C DELVALLE201-529-4900SERVICE MANAGERddelvalle@libertyhyundai.com


FS
Fernando S.
New City, NY
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Great customer care
Friendly staff and comfortable environment
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah

Hi Fernando,Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.Regards,DANIEL C DELVALLE201-529-4900SERVICE MANAGERddelvalle@libertyhyundai.com


NC
Norberto C.
Ridgewood, NJ
2008 Hyundai Elantra
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/10/2018 Category: Service
The service is just average.
The initial cost for regular maintenance estimated in about $700. After the service was made, 2 1/2 hours later, the final cost was $1,000.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah
  1. Norberto,
    Thank you for taking the time to complete the survey. We appreciate your business and the honest review. I have left you a message in regards to your service visit.  . I look forward to speedy resolution. Have a great weekend.Thank you for choosing Liberty Hyundai.

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Anonymous avatar
Verified Customer
New Milford, NJ
2017 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
We love our Sonata...great sales and service!!!
Bought our Hybrid Sonata in September and love it. Have taken two long road trips with it already. Mike Mojica, our salesman, is the BEST car saleman we have ever had. MaryAnn DiGiovanni in the Service Department is wonderful along with the whole Service team. We are so happy we bought another car from Liberty. We also have a Subaru that was brought at Liberty Subaru. At our recommendation a friend got a new Hyundai too (and is also very happy).
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah
  • Hello Susan ,
    Thank you for completing the survey. We appreciate your business and the 5 star review. We look forward to seeing you soon. Thank you for choosing Liberty Hyundai.

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

SR
S R.
Tuxedo Park, NY
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
service
the service department personnel are always courteous.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah
  • Valued customer ,
    Thank you for taking the time out to complete the survey . We appreciate your business and the five star review. We look forward to seeing you again.Thank you for choosing Liberty Hyundai.

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

AD
Aaron D.
Mahwah, NJ
2009 Hyundai Santa Fe
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/09/2018 Category: Service
ive already commented
see my response
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah

Hello Aaron,

  • Thank you for taking the time out to complete the survey. I am thankful for the conversational insight to help us learn from our failure. Thanks for giving us the opportunity. Feel free to reach out .  



DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

SF
Stephanie F.
Clifton, NJ
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
THE PEOPLE WERE VERY NICE
Great service.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah

Hi Stephanie,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

AC
Albert C.
Waldwick, NJ
2011 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
great staff-- always go out of there way to accommodate me-- especially service and parts depts
there was a misunderstanding on my part in a previous survey-- but all is well --love you all --liberty hyundai will always be my Dealership regards AL Coldon

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/08/2018 Category: Service
great people
worked out well
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah
  • Hello Albert,
    Thank you for taking the time to complete the survey. We appreciate your business and honest review. I'm glad we had the opportunity to discuss. We look forward to seeing you again.Thank you for choosing Liberty Hyundai.

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Anonymous avatar
Verified Customer
Wayne, NJ
2011 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Excellent Customer Service
I would definitely recommend getting your car serviced at Liberty Hyundia. Steve from the Sevice team is professional, knowledgeable and provides excellent customer service. I always feel like my vehicle got the best service possible at Liberty Hyundia.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Also for your very kind words regarding our facility and staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com