Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1776 Reviews

ReScore Reviews™ (56)

ReScore
Overall Rating 4.5892845/5Overall Rating 4.5892845/5Overall Rating 4.5892845/5Overall Rating 4.5892845/5rating 4.5892845
Original
Overall Rating 2.32143/5Overall Rating 2.32143/5rating 2.32143rating 2.32143rating 2.32143
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Mahwah, NJ
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2018 Category: Service
Excellent service
Excellent service
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 07/23/2018

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review.  Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

MK
Murray K.
Mahwah, NJ
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2018 Category: Service
Great people
Great service
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 07/23/2018

Hi Murray,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Verified Customer
Midland Park, NJ
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
My Liberty!
The customer service is great. Thank you for the excellent service.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 07/23/2018

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Verified Customer
Ho Ho Kus, NJ
2011 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2018 Category: Service
They're busy at Liberty Hyundai
Hyundais must be in great demand, because the service department at Liberty is very busy.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 07/23/2018

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 4 star review. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

MD
Miles D.
Garnerville, NY
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Great Service
I recently had my 2012 Hyundai Sonata 60K major service completed at Liberty Hyundai. The staff in the service department was very friendly and informative. The gentleman who took care of my paperwork went online to issue me the most recent coupons and applied the discounts to my bill. The service department did a full review of everything on the vehicle and even brought me the in-cabin air filter for me to see. It was clearly dirty, and all costs associated with changing it were laid out to me in advance of any work being completed. The waiting area is clean with comfortable furniture tv's and coffee. I have been getting my maintenance done at Liberty Hyundai for about 4 years now. I make it a point to drive a little further to come to this service department because of the excellent service I receive time and time again.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 07/19/2018

Hi Mike,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your extremely kind words regarding our facility and staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Verified Customer
Butler, NJ
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2018 Category: Service
30,000 check up was so so
Four hour wait with no explanation as to what was going on with my car. I had asked for the transmission to be checked because of it skipping and no one came to explain what was done. Also had asked for the rear view mirror to be re glued because it was shaky, but wasn’t addressed. I only got an explanation on my receipt what work was done.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 07/19/2018

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 4 star review. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

ES
Edwin S.
Hewitt, NJ
2005 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2018 Category: Service
Better waiting area and great it is a place for just vehicle maintenance only
If any improvement is needed it to let people know then need to pull their car into the building. I was double parked and ran inside and was told I was supposed to bring it into the building.
but overall was very satisfied with the work performed, the staff and the facility.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 07/19/2018

Hi Edwin,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 4 star review. Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

JR
Jill R.
Sloatsburg, NY
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Great Service
The employees at Liberty Hyundai Service are wonderful.They are always accommodating,,courteous and professional.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 07/18/2018

Hi Jill,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

NW
Norbert W.
New City, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Liberty Hyundai Setvice
Quick couteous service. Relaxing area in which to wait.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 07/18/2018

Hi Norbert,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

JB
Jeannine B.
Mahwah, NJ
2013 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Service Department
Service department including mechanics are very professional, courteous and always doing their best to help customer to resolve issues or answer questions you may have. We would like to thank Marianne for her professional attitude and availability with her customers, us or those waiting from which you can tell she is always helping by phone or in person. You feel you will always have an answer to your questions or worries while passing the door or by calling! Keep doing the great job... you make the service department easy to visit!
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 07/17/2018

Hi Jeannine,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your extremely kind words regarding our facility and staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Verified Customer
Westwood, NJ
2013 Hyundai Genesis Co
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
Good
Took longer than expected but end product was excellent
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 07/17/2018

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 4 star review. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

MI
Michael I.
New Milford, NJ
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Very friendly and convenient
Plan on making this my main service center due to friendliness of staff
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 07/16/2018

Hi Michael,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.
Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Verified Customer
Franklin Lakes, NJ
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Friendly staff. Quick service.
Friendly staff. Quick service.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 07/16/2018

Hi Valued customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Also for your kind words. Please call us for your next maintenance appointment or if we  can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Verified Customer
Ramsey, NJ
2012 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
good service
They keep your car running smoothly.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 07/16/2018

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 4 star review. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

GG
Gina G.
Westwood, NJ
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Service Visit
This was my second scheduled service visit at Liberty Hyundai of Mahwah. Hassle free appointment with very convenient hours and very nice girl on the phone. When I arrived they took me right away and the service manager greeted me and was very friendly. They even offered me a complimentary car wash! The people at the desk were super nice and I was more than satisfied with everything. I highly recommend their service department and dealership!
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 07/12/2018

Hi Gina,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your extremely kind words regarding our facility and staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

LG
Lorri G.
Nanuet, NY
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Honest genuine staff
Great service as always.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 07/12/2018

Hi Lorri,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Verified Customer
Hackensack, NJ
2017 Hyundai Tucson
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/11/2018 Category: Service
Lack of customer service , except for one person, MaryAnn Digiovanni.
This will be my last purchase of a vehicle at this dealership.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 07/12/2018
  • Valued customer,
    Thank you for completing the survey. I understand that Maryann has dedicated plenty of time and effort into trying to resolve your concerns. Maryann is great at what she does. We appreciate the opportunity to assist in matters that arise. I trust that you will have the confidence in reaching out if you have any further concern and afford Maryann the opportunity to make it right being the survey is directly correlated to her performance.  We will always be willing to help. Look forward to seeing you again. Have a great summer. 

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Verified Customer
Harriman, NY
2014 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/11/2018 Category: Service
Hyundai Sonata Service
Scare people with alignment failures.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 07/12/2018
  • Valued guest,

    Thank you for taking the time to complete survey. We appreciate your business and honest feedback.  Having the latest state of the art technology in our service drive that allows our staff to provide every guest with a printout of both tire life and condition along with real time alignment information is easy to read and clear as day. 
    The idea that something is a little off doesn't work. Its similar to a light switch on or off. I am happy that the other facility made good on the needed adjustment . An alignment thats a little bit out would cause a lot of tire wear in a short amount of time. We look forward to seeing you again. Thank you for choosing Liberty Hyundai. 

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

CB
Coreen B.
West Milford, NJ
2014 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2018 Category: Service
Clean, friendly & courteous
Wait was wayyyyyy to long!!!!
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 07/11/2018

Hi Coreen,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 4 star review. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

TP
Teresa P.
Guttenberg, NJ
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Professional
They are quick and professional, great waiting area.😀
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 07/11/2018

Hi Teresa,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com