Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

2140 Reviews

ReScore Reviews™ (71)

ReScore
Overall Rating 4.5633837/5Overall Rating 4.5633837/5Overall Rating 4.5633837/5Overall Rating 4.5633837/5rating 4.5633837
Original
Overall Rating 2.33803/5Overall Rating 2.33803/5rating 2.33803rating 2.33803rating 2.33803
94% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


RG
Rob G.
West Milford, NJ
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2019 Category: Service
great service
The level of courtesy and professionalism at Liberty Hyundai Service is outstanding. For the past 12 years I have trusted their mechanics and have never been let down.

Verified Customer
Maywood, NJ
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2019 Category: Service
The cost of wheel alignment is much less than Hyundai dealer closer to home,
I did not receive any recall notice from Hyundai America. I only found out when I purchase a new front low beam head light bulb from Hyundai dealer closer to home. The service consultant use the VIN numbers and the two recalls appear on the computer. I call Liberty Hyundai to schedule a service appointment for the two recalls plus wheel alignment. Service accepted the ten dollar discount coupon for wheel alignment. The size of the service waiting room plus amenities is beyond comparison to the Hyundai dealer closer to my home. Accurate and timely service is one factor that Hyundai vehicle owners a peace of mind.

DT
Donald T.
Township Of Washington, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Great service
Great place, pleasing employees.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 04/19/2019

Hi Donald,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Verified Customer
Suffern, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Great friendly service
We have always trusted the service and will continue to. Everyone is polite and friendly!
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 04/19/2019

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

SP
Sharon P.
Valley Cottage, NY
2012 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Liberty Hyundai people are caring and their work ethics are excellent.
I have tried other dealerships but Liberty stands above the rest. Would not think of going elsewhere even though iI live at the other end of the county.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 04/18/2019

Hi Sharon,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

RM
Ronald M.
Ramsey, NJ
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Service score card
Excellent
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 04/18/2019

Hi Ronald,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

JL
James L.
Fair Lawn, NJ
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Felt Welcome !
I felt very welcome at Liberty throughout my time there for a checkup of my new car. They made sure I was taken care of and any problems with my car would certainly be taken care of. I would not hesitate to come back again !

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/17/2019 Category: Service
Communication
Better communication is needed at the entrance.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 04/18/2019
  • Hello James ,
    Thanks for taking the time out to complete the survey. We appreciate the honest review. We have made some provisions to prevent confusion in the future. Thanks or taking my call. We look forward to seeing you again.

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

SD
Simon D.
Mahwah, NJ
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
You get exactly what you expected
Exactly on time in and out, only what’s supposed to be done, very clear recommendation for the future, I like it.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 04/18/2019

Hi Simon,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

JA
Jeffrey A.
Mahwah, NJ
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Much Better Service
After the last negative experience, Liberty Hyundai certainly corrected the issues to my satisfaction.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 04/18/2019

Hi Jeffrey,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

RH
Robert H.
Kearny, NJ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Always impressed with Hyundai of Mahwah
Scheduled the $69.99 service which covers the oil change, tire rotation and multi-point inspection. Steven was the service advisor I was assigned this particular visit. I gave him a short list of other small things they needed to be done on the vehicle. Received a call a short time after dropping it off that the vehicle needed an alignment as well as a cabin air filter which I gave the green light to do. I was promised that the vehicle would be complete and back in my hands by noon which it was. I would highly recommend this dealership to anyone looking to purchase and or service a Hyundai vehicle.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 04/16/2019

Hi Robert,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Verified Customer
Pine Brook, NJ
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/16/2019 Category: Service
Acceptable service
While service was great no complimentary car wash was done, i would have expected that someone is checking the work done
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 04/17/2019
  • Valued Guest ,
    Thank you for taking the time out to complete the survey . I have attempted to reach out in hopes of letting you know that we apologize that your vehicle did not get washed. Please feel free to stop by at any point . Thank you for choosing Liberty Hyundai.
    We look forward to seeing you soon.

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

JH
Jayne H.
Bardonia, NY
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Professional staff
I found the staff to be very professional. I went for an oil change and check-up. A professional staff member went over everything about my visit. I signed, paid and left. Just wonderful service.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 04/16/2019

Hi Jayne,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 stars review! Also for your kind words regarding staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

CD
Candida D.
Suffern, NY
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Attention given by service rep.
Attention given by service rep was excellent.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 04/16/2019

Hi Candida,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Verified Customer
Spring Valley, NY
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Great service advisor
Steve, the service advisor, is fantastic. He is very knowledgeable, friendly, and straight forwardly honest. He has the best interests of the customer in mind.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 04/16/2019

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Also for your kind words regarding our staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Verified Customer
Rutherford, NJ
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Excellent Customer Service
Always friendly and accommodating, especially on a late Tuesday.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 04/15/2019

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Verified Customer
Cliffside Park, NJ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Great car, great service, fair price and very nice folks
Worth the money
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 04/15/2019

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

DS
Doreen S.
Closter, NJ
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
People
Damian did a nice job keeping me informed
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 04/12/2019

Hi Doreen,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

Verified Customer
Chester, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Great service
Great service.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 04/12/2019

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

NC
Norberto C.
Ridgewood, NJ
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Good service, although timing of service could be improved.
Acceptable service, good job.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 04/11/2019

Hi Norberto,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com

DC
Dana C.
Ridgewood, NJ
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Efficient and Effective
They take good care of my car, and they're prompt and gracious in welcoming customers and answering questions.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 04/11/2019

Hi Dana,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com