Liberty Hyundai of Mahwah


Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1338 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 4.4571417/5Overall Rating 4.4571417/5Overall Rating 4.4571417/5Overall Rating 4.4571417/5rating 4.4571417
Original
Overall Rating 2.22857/5Overall Rating 2.22857/5rating 2.22857rating 2.22857rating 2.22857
94% Would Recommend
100% Business Response
Latest Review about 13 hours ago
Charles H. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean, comfortable waiting room. Very clean rest room. Polite and helpful staff. The ONLY thing I was not satisfied with was the car wash. It was terrible. I had to get the car washed today."
5 Star
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 01:35 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/18/2017
  • Hello Charles,
    Thank you for taking the time to complete the survey. We appreciate your business and the five star review. We look forward to seeing you on the next service. Please note car wash company has been replaced so we can keep a closer eye on quality control. Thank you again for choosing Liberty Hyundai Genesis.

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and easy."
FIVE STAR FACILITY
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/17/2017 04:36 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/18/2017

Hi Valued Customer,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
JAMES M. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"ease of entry and exit, STAFF"
excellent
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/17/2017 04:33 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/17/2017

Hi James,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Roger K. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistently "
Liberty Hyundai continues to provide excellent and thorough service.
Both Steve and Dan provide a “consumer friendly” setting, starting with the initial request for service and the completion and follow up of the service provided.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 10:38 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/16/2017

Hi Roger,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility and staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Bonnie S. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"This is really a great company to deal with"
Excellent service from Maryann who provided me with a loaner car free of charge. She is an angel. I have an old car with 200K on it - they take excellent care of it. I recommend this company for all service and tune-ups if you want to keep your car for a long time. They specialize in repair and maintenance older vehicles. Very reliable
Vehicle: 1998 Hyundai Accent
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/16/2017 06:31 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/16/2017

Hi Bonnie,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your extremely kind words regarding our facility and staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
ALLAN F. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Personnel are pleasant and helpful.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/15/2017 07:27 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/16/2017

Hi Allan,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
David R. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt service"
Always ready for service when I arrive even if I'm early. Friendly + helpful.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/14/2017 03:05 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/16/2017

Hi David,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Joan U. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistency "
My service experiences have always been courteous and professional since 2005
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 10:51 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/13/2017

Hi Joan,

Thank you for taking the time to complete the survey.We at Liberty Hyundai appreciate your and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Treats customer with respect, fair pricing, good work"
Treats customer with respect, fair pricing, good work
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/13/2017 09:32 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/13/2017

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Harvey D. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
Good service
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/12/2017 04:35 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/13/2017

Hi Harvey,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Patricia H. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good to better than good service. "
Excellent service.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/12/2017 09:53 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/12/2017

Hi Patricia,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Frank R. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always Great Service"
Never had a bad experience with Liberty.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 09/23/2017
Service Type: Maintenance
Review Created: 10/11/2017 04:17 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/12/2017

Hi Frank,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Alexander K. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service as always
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/11/2017 12:53 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/12/2017

Hi Alexander,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Nicholas B. ReScore Review on 10/12/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Follow-Up Much Improved"
Thank you. The subsequent follow-up was greatly improved.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 09/23/2017
Service Type: Repair
Review Created: 10/10/2017 03:57 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Recall Service Not Done"
Took car in for recall service on steering module. Car at dealer for over 5 days with no news on when it will be fixed. At least I got a loaner.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 09/23/2017
Service Type: Repair
Review Created: 10/10/2017 03:57 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/11/2017

Hello Nicholas,
Thank you for taking the time out to complete the survey. We appreciate the business and the honest review. I apologize for the lack of communication that transpired. We strive for your satisfaction. I look  forward to an opportunity to make it up to you. We are only a phone call away.

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Robert D. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
As always the service dept did their job I have recommend mahwah service to many people and they are also pleased. Kudos to Steve and the maintenance crew
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 12:25 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/10/2017

Hi Robert,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your very kind words regarding our facility and staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Raymond M. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous and excellent customer service"
Excellent
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/10/2017 08:18 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/10/2017

Hi Raymond,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Albert C. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendliness of service and parts people"
when i bring my hyundai in for service or parts i have confidence that the job will be done right.......
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/09/2017 07:13 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/09/2017

Hi Albert,

Thank you  for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Maryjoe W. on 10/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
Excellent
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/08/2017 04:22 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/09/2017

Hi Maryjo,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
HOWARD A. on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Liberty Hyundai service"
Liberty Hyundai service center is the best they are honest they're accurate they are clean friendly there is nothing I could say bad about that place
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/07/2017 11:25 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/09/2017

Hi Howard,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Richard C. on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service. "
Reliable service and wait time is quite manageable. Comfortable waiting room and decent coffee and snacks.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/07/2017 04:31 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 10/09/2017

Hi Richard,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
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