Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67
4.7

( 2434 Reviews )

ReScore Reviews™ (85)

ReScore
Overall Rating 4.4705852/5Overall Rating 4.4705852/5Overall Rating 4.4705852/5Overall Rating 4.4705852/5rating 4.4705852
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
94% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


CF
Charles F.
Hackensack, NJ
2014 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
SATISFIED EXPERIENCE
attention to detail, professionalism & customer satisfaction.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 11/11/2019

Hi Charles,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Genesis of MAhwah

CR
Cindy R.
Yonkers, NY
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019 Category: Service
Fantastic service!
Excellent service and friendly staff!! The vehicle is serviced in a timely fashion and they always go above and beyond. Damien is so friendly and knowledgeable! They make owning/maintaining a Hyundai effortless!
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 11/11/2019

Hi Cindy,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility and staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Genesis of MAhwah

Verified Customer
Saddle River, NJ
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
Thanks!
Great service, friendly staff, timely service
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 11/11/2019

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Genesis of MAhwah

AP
Annmarie P.
Mahwah, NJ
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
Another great experience
Kudos again to everyone at Liberty Hyundai....thanks again for taking great care of my Sonata!!!
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 11/11/2019

Hi Annmarie,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Genesis of MAhwah

DR
David R.
Palisades Park, NJ
2018 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
thanks
thank you I appreciate it
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 11/11/2019

Hi David,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Genesis of MAhwah

Verified Customer
Hillsdale, NJ
2016 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2019 Category: Service
Good experience, fair pricing but one odd thing
Damian is an excellent service writer who try’s hard to satisfy. I think there’s good value here- not like a “stealership” where they constantly try to upsell you or charge you too much. One weird thing- I’m happy with the work and experience- but oddly, when I got home after picking the car up- it had a fair amount of mud in the rear wheel wells- not sure how that happened as I am fastidious with my cars and can’t recall the last time I drove on grass. I wonder as I asked them to check for a hum at 60 miles an hour- which would have required a road test. Perhaps some kind of shortcut was taken to the road? Whatever—next time I’ll look before driving away.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 11/11/2019

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 4 star review. Also for your kind words regarding our facility and staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Genesis of MAhwah

KM
Karen M.
Suffern, NY
2020 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Outstanding Service
Liberty Hyundai of Mahwah gives outstanding service in the service department each and every time. The mechanics even make you feel valued when you pull in. They all make you feel like they care and are their to help and assist. I cannot brag enough about the front line service managers at service. They ensure a complete experience to everyone. Please do me one favor and try and get the mechanics in a more cotton friendly shirt with Hyundai logo. Those shirts are so stiff and its hard to work on cars in that outfit. Make them more comfortable. Short and long sleeves like the service desk. People work better when they comfortable and happy. Karen M
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 11/06/2019

Hi Karen,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Genesis of MAhwah

RJ
Ron J.
Newark, NJ
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Everyone should get their Hyundai serviced here!
fast friendly efficient service at a great price!
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 11/05/2019

Hi Ron,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Genesis of MAhwah

RT
Raymond T.
Ridgewood, NJ
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Liberty, “Always Great.”
The Service Dept, is always prompt
with my Appointments, & finish the work at a reasonable time.
Their charges are always exactly what they Quoted, during “car drop
off.”
RAY T.
Ridgewood
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 11/05/2019

Hi Raymond,

Thank you for taking the time to complete the survey. We at Liberty Hyundai  appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Genesis of MAhwah

JF
Joyce F.
Mahwah, NJ
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Danny the service manager was very attentive to my needs.
I was happy to get a call and feel that Liberty Hyundai was listening to my needs and working to
rectify the issues I had. I will definitely give Liberty Hyundai another chance!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/04/2019 Category: Service
Understaffed
Still great service. But it took much longer than expected.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 11/05/2019
  • Hello Joyce, 

    Thank you for taking the time out to complete the survey. We appreciate your business and honest response. I look forward to speaking with you in hopes of speedy resolution. Thank you for choosing Liberty Hyundai. 

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Genesis of MAhwah

Verified Customer
Washingtonville, NY
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Consistency
Like Family!
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 11/04/2019

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Please call us for your next maintenance appointment or if we can help  with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Genesis of MAhwah

Verified Customer
Teaneck, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Great customer service
Fast and reliable.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 11/01/2019

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Genesis of MAhwah

PD
Perry D.
Hillsdale, NJ
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2019 Category: Service
Service
Problem was resolved and I’m good with the results.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/31/2019 Category: Service
Service
$253.54 for a battery seemed pretty high but $60 to install is just absurd.
And the fact I was there a week prior to replacing battery for an oil change and mentioned a problem starting the car, I was told they couldn’t find anything wrong with battery. Come on you can do better than that
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 11/01/2019
  • Perry , 
    Thank you for taking the time to complete the survey. We appreciate the honest review. I look forward to speaking with you in order to achieve speedy resolution. Thank you for choosing Liberty Hyundai. 

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Genesis of MAhwah
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 11/04/2019

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Genesis of MAhwah

EC
Edward C.
Mahwah, NJ
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Great job.
Friendly and accommodating service, all around great job throughout.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 10/28/2019

Hi Edward,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Genesis of MAhwah

Verified Customer
North Bergen, NJ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2019 Category: Service
service
excellent service and on time
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 10/28/2019

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Genesis of MAhwah

JF
James F.
Ossining, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Service
Great service
Started service upon scheduled arrival and was very prompt in completing in timely manner. Steve had very good communication skills, was very professional and courteous. Thank you.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 10/28/2019

Hi James,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility and staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Genesis of MAhwah

BH
Barbara H.
Mahwah, NJ
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Service
Helpful personnel went out of their way to address my concern about my Hyundai
Dan Daville assured me that my car could be taken care of right away, the very day I voiced my concern. I was relieved, automotive care/maintenance not exactly my area of expertise. Barbara Harriman
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 10/28/2019

Hi Barbara,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Genesis of MAhwah

GG
Gina G.
Westwood, NJ
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Best Service!!
Wonderful service as usual! Steve the service advisor is very nice and helpful! Always a smile! Very honest... great place and I’ll definitely continue to do business here!!
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 10/24/2019

Hi Gina,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Genesis of MAhwah

GS
Gerd S.
Mahwah, NJ
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
total customer orientation
Thank you for a great service experience!
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 10/24/2019

Hi Gerd,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate the business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Genesis of MAhwah

MH
Marion H.
New York, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Fast, Courteous and Friendly
Everyone was pleasant and made sure that all of our concerns were thoroughly looked into. Once the diagnosis were completed we were given an itemized list of everything that was done, why and of course the price. Lastly we were given to the opportunity to ask any additional questions or voice concerns.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 10/22/2019

Hi Marion,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your extremely kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Genesis of MAhwah