Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,621 Reviews)

ReScore Reviews™ (94)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
94% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


ES
Eileen S.
Nyack, NY
2015 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020 Category: Service
personal service
took me right away without appt. had to replace tire . Ordered new one quickly.

LD
Lilian D.
Ramsey, NJ
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2020 Category: Service
Caring dealer
Car been serviced here for 8 years. Always good service and great personal care.
MARY P F. from Liberty Hyundai of Mahwah responded on 10/19/2020

Hi Lilian,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Jim Kenny
Service Manager
jkenny@libertyhyundai.com
Liberty Hyundai
Genesis of Mahwah
201-529-4900

JG
Jose G.
Lodi, NJ
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2020 Category: Service
Comfortable
Great customer service and exceptional technicians. Staff gets right to the point and search any means to save you a few bucks.
MARY P F. from Liberty Hyundai of Mahwah responded on 10/15/2020

Hi Jose,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our staff. Please call us for your next maintenance appointment or if we can help with anything else.

Jim Kenny
Service Manager
jkenny@libertyhyundai.com
Liberty Hyundai
Genesis of Mahwah
201-529-4900

Verified Customer
Suffern, NY
2019 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/09/2020 Category: Service
To slow
Like I said it takes a long time for an oil change. Not as bad as last time but still a long time you should try to speed them up a little bit
MARY P F. from Liberty Hyundai of Mahwah responded on 10/09/2020

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 4 star review. 

Jim Kenny
Service Manager
jkenny@libertyhyundai.com
Liberty Hyundai
Genesis of Mahwah
201-529-4900
JAMES H K. from Liberty Hyundai of Mahwah responded on 10/14/2020

Hello! I do apologize for the extended wait, we truly strive for an hour to process an oil change, multi point inspection, and car wash.  I can see your start to finish time was 1 hour and 11 minutes and we performed a tire rotation also which can add 10-15 minutes.  We will continue to get better and better and we appreciate your business.  

Jim Kenny 
Liberty Hyundai


BD
Barbara D.
Hillsdale, NJ
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020 Category: Service
Hyundai Cars
I always feel good will be finished!
MARY P F. from Liberty Hyundai of Mahwah responded on 10/09/2020

Hi Barbara,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Jim Kenny
Service Manager
jkenny@libertyhyundai.com
Liberty Hyundai
Genesis of Mahwah
201-529-4900

Verified Customer
Suffern, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/06/2020 Category: Service
Good service. Friendly Staff
Very nice business.
JAMES H K. from Liberty Hyundai of Mahwah responded on 10/06/2020

Hello, I do apologize for the extended time that your vehicle was here.  This was due to the transmission concern that you had and we needed to wait for a specific tech to be available.  Im sorry if that was not explained properly at that time.  Please let me know if i can be of assistance if the concern persists.  Thanks again!

Jim Kenny
Liberty Hyundai 


KW
Kathleen W.
Monroe, NY
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2020 Category: Service
Professionalism
I will be taking my neighbor who is looking for a new vehicle to liberty Hyundai in New Jersey to buy or lease a new vehicle. I told my neighbor that liberty hyundai, is an excellent place to go and I will Take him there to get a good deal.
MARY P F. from Liberty Hyundai of Mahwah responded on 10/02/2020

Hi Kathleen,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Jim Kenny
Service Manager
jkenny@libertyhyundai.com
Liberty Hyundai
Genesis of Mahwah
201-529-4900

WB
William B.
Ridgewood, NJ
2016 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2020 Category: Service
Top flight service!
They are totally customer oriented.
MARY P F. from Liberty Hyundai of Mahwah responded on 09/28/2020

Hi William,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also from your kind words regarding our staff. Please call us for your next maintenance appointment or if we can help with anything else.

Jim Kenny
Service Manager
jkenny@libertyhyundai.com
Liberty Hyundai
Genesis of Mahwah
201-529-4900

TS
Thomas S.
Summit, NJ
2008 Hyundai Tiburon
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2020 Category: Service
Great service even during COVID
Liberty offers solutions and alternatives for servicing and expedites to make sure all is quick!
MARY P F. from Liberty Hyundai of Mahwah responded on 09/28/2020

Hi Thomas,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance or if we can help with anything else.

Jim Kenny
Service Manager
jkenny@libertyhyundai.com
Liberty Hyundai
Genesis of Mahwah
201-529-4900

WM
William M.
New City, NY
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2020 Category: Service
Professional & Efficient Service
The service team did a great job in getting us in and out with professional and efficient service.
MARY P F. from Liberty Hyundai of Mahwah responded on 09/28/2020

Hi William,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Jim Kenny
Service Manager
jkenny@libertyhyundai.com
Liberty Hyundai
Genesis of Mahwah
201-529-4900

EM
Edward M.
Township Of Washington, NJ
2011 Hyundai Tucson
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/26/2020 Category: Service
bad experience with repair of tire pressure warning system
I spent 6 hours and 2 visits on the above repair. Caused by first a defective part being installed and then second a problem installing the second new part caused either by poor engineering of the vehicle or the inability of the technician to complete the repair on a timely basis.

This is the first really bad experience I had and am hopeful that the next visit will revert back to the previous more satisfactory experiences I have had.
JK
JAMES H K. from Liberty Hyundai of Mahwah responded on 09/30/2020

Hi Ed, I hope all is well after yesterdays service.  Please let us know if you have any other concerns.  Thanks again!

Jim Kenny
Liberty Hyundai Service


BL
Barbara L.
Mahwah, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020 Category: Service
Excellent Customer Service
Steve is excellent. He fit me into the schedule as soon as my replacement part came in. The technician also found a nail in my tire. I also appreciate the free car wash.
MARY P F. from Liberty Hyundai of Mahwah responded on 09/25/2020

Hi Barbara,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Jim Kenny
Service Manager
jkenny@libertyhyundai.com
Liberty Hyundai
Genesis of Mahwah
201-529-4900

GR
Gladys R.
Englewood, NJ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020 Category: Service
Exceptional customer service.
Exceptional customer service. Friendly staff and waiting area is clean. I have always been satisfied with the quality of work provided.
MARY P F. from Liberty Hyundai of Mahwah responded on 09/25/2020

Hi Gladys,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Jim Kenny
Service Manager
jkenny@libertyhyundai.com
Liberty Hyundai
Genesis of Mahwah
201-529-4900

Verified Customer
Tenafly, NJ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020 Category: Service
Great people, great service
So happy to work with Dominick!
MARY P F. from Liberty Hyundai of Mahwah responded on 09/25/2020

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Also for your kind words regarding our facility and staff. Please call us for your next maintenance appointment or if we can help with else.

Jim Kenny
Service Manager
jkenny@libertyhyundai.com
Liberty Hyundai
Genesis of Mahwah
201-529-4900

LP
Lucinda P.
Saddle Brook, NJ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020 Category: Service
Professional helpful service people
Great service
MARY P F. from Liberty Hyundai of Mahwah responded on 09/18/2020

Hi Lucinda,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Jim Kenny
Service Manager
jkenny@libertyhyundai.com
Liberty Hyundai
Genesis of Mahwah
201-529-4900