Liberty Hyundai of Mahwah

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201-529-4900
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Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

2021 Reviews

5 star
79%
4 star
11%
3 star
3%
2 star
2%
1 star
2%

ReScore Reviews™ (64)

ReScore
Overall Rating 4.5781284/5Overall Rating 4.5781284/5Overall Rating 4.5781284/5Overall Rating 4.5781284/5rating 4.5781284
Original
Overall Rating 2.32813/5Overall Rating 2.32813/5rating 2.32813rating 2.32813rating 2.32813
94% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews

TS
Thomas S.
Summit, NJ
2008 Hyundai Tiburon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Always great service
The service team at Liberty is excellent and always has provided outstanding affordable and honest car care service for the 10 years I have been patronizing the facility.
Recommended
Verified Customer
Emerson, NJ
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Always a pleasure servicing at Liberty!
Liberty always makes servicing my Sonata quick and painless.
Recommended
Verified Customer
Mahwah, NJ
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2019 Category: Service
It is very close by to my home.
The service is reliable.
Recommended
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 01/18/2019

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 4 star review. Please call us for your maintenance appointment  or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
RL
Ruth L.
Suffern, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Friendly
I was very satisfied with the service of my car. Everyone was friendly and helpful. And the wait was not too long.
Thank you.
Recommended
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 01/18/2019

Hi Ruth,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer
Franklin Lakes, NJ
2015 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/16/2019 Category: Service
The only one in the area
No comment
Recommended
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 01/16/2019
  • Valued guest ,
    Thank you for taking the time out to complete the service. It was nice speaking to you today. Look forward to seeing you soon. Stay warm .   

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
JB
John B.
Waldwick, NJ
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
scheduled service experience
i received a reminder that service was due along with outstanding recalls. appointment was made for the day and time i requested . all work was done quickly and i was out in under two hours which was spent in a comfortable lounge. what's not to like?
Recommended
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 01/16/2019

Hi John,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer
New City, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Friendly staff and efficient service model.
Easy process to make appointments and your car is taken and returned on time.
Recommended
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 01/15/2019

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
YH
Yenchih H.
Basking Ridge, NJ
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Great service
I have been servicing my car there for 2 years and it’s been great every time
Recommended
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 01/15/2019

Hi Yenchih,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer
Suffern, NY
2018 Hyundai Tucson
Verified Customer
ReScore Review™
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/14/2019 Category: Service
Still a 2
After speaking w a representative from Hyundai about the last /First service appointment. I still ended up paying almost 50 for a oil change and tire rotation, when the first service was supposed to be free. Here is the disclaimer- as long as it’s done prior to 3500 miles.. so the oil change and tire rotation cost upwards of $90 (conventional oil ) since they credited me $35
Original Review
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/14/2019 Category: Service
Coupons - not honored
Bought a new Hyundai, in November, went in for my first oil change and the coupon for a free oil change wasn't honored! bate and switch. Paid $50 for the conventional oil change. Ask for synthetic oil - request denied! Dont waste your time and money - Will not be back.
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 01/14/2019
  • Valued guest, 
     
    Thank you for taking my  call. I have attached a copy of your most recent bill. If you look you can see that the discount ($34.56) was in fact applied to your cost of the service. The service schedule is in 3,750 intervals. The first free service is recommended @ 3,750 miles.   The mileage that you had during this visit @ 7,910 is actually closer to second service suggested at . I apologize for the misunderstanding . I look forward to the opportunity to service you soon. 

    If you have any questions please feel free to reach me directly . Thank you for choosing Liberty Hyundai .


DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
DJ
Daron J.
Wurtsboro, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/13/2019 Category: Service
No Soap
The service people provided great service.
However the ball was dropped.
I expected the car to be cleaned in and out.
It was just as dirty as when I dropped it off.
Was told they had no one to do it.
If I was the manager, I would get my hands dirty and clean the car for my customers.
Recommended
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 01/14/2019
  • Hello Daron,
    Thank you for taking the time out to complete the survey. We appreciate the honest review. I look forward to speaking with you in hopes of speedy resolution. Thank you for choosing Liberty Hyundai.

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer
Sylva, NC
2018 Hyundai Santa Fe S
Verified Customer
ReScore Review™
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2019 Category: Service
Resolution
Daniel, Service Manager has called me personally to resolve my issue.
Recommended
Original Review
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/13/2019 Category: Service
Still waiting
Having service was fine. Oil change normal. Problem not resolved and have been waiting a week for a loaner car
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 01/13/2019
  • Valued guest ,
    We appreciate you taking the time to complete the survey.  Your specific needs are important to us.We look forward to seeing this concern through to the end. We apologize that we have not met your expectations.  I will personally touch base with you to confirm next steps. Thank you for choosing Liberty.  We look forward to making it right . 

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 01/14/2019

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
MN
Marie N.
Bloomfield, NJ
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Service
Very professional staff and quick service
Recommended
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 01/14/2019

Hi Marie,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer
Allendale, NJ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Excellent service
Great people and service
Recommended
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 01/14/2019

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer
Pomona, NY
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
They Don't Disappoint
Service is professional and quick.
Love the car wash you get with each service
Recommended
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 01/14/2019

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Also for your kind words regarding our facility. Please call us for your next  maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
DP
Deborah P.
Oakland, NJ
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Excellent
Everyone was friendly. Both the service area and the waiting room was clean. My only suggestion is to put directions by the coffee maker.
Recommended
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 01/11/2019

Hi Deborah,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
FF
Fathima F.
Garfield, NJ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Excellent Service
.
Recommended
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 01/11/2019

Hi Fathima,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer
Nyack, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/10/2019 Category: Service
Just This Once
Service pleasant and professional.
Recommended
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 01/11/2019
  • Values customer ,
    Thank you for taking the time out to complete the survey.We appreciate your honest opinion . We look forward to speedy resolution and the opportunity to serve you again. Thank you for choosing Liberty Hyundai.

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
GC
Grisselle C.
Teaneck, NJ
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Great service
Professional staff, keep client informed at all time offerhonest advice
Recommended
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 01/09/2019

Hi Grisselle,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
JK
John K.
Monroe, NY
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Wonderful service
Courteous, professional service from the staff, especially Marianne and the mechanics inside.
Recommended
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 01/08/2019

Hi John,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review! Also for your kind words regarding our staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer
Park Ridge, NJ
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Service was great
Service was complete.
Recommended
DANIEL C D., Service Manager from Liberty Hyundai of Mahwah responded on 01/07/2019

Hi Valued Customer!

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else.                                 

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com