ReScore Reviews™ (16)
"It’s unfortunate the service did not meet your expectations. We have a new management team in the service department and are making improvements every day. Please call us if we can help you in the future."Josh Amato
I am sorry to hear that you were not satisfied with your visit. I would like to invite you in to discuss this and how we can get this fixed for you. Feel free to contact me to set up a time to meet and have a conversation about your experience. Im sure you will see that this is not the way we operate.
Maguire Hyundai Service Manager
607.273.8585 ext. 235
Thanks for stoppping by, and it was my pleasure to meet you. Feel free to contact me directly for your next service appointment!
Dennis, I do appologize for the issues with your vehicle. I have done my best to keep you into a loaner vehicle for the time that your vehicle has been here. I personally drove your vehicle less than an hour before you picked it up and it ran fine at that time. I understand your frustration and we are working to remedy the issue that has developed. please contact me so we can discuss what has happened with your vehicle. Thank you, Jim Dean
Good morning, thank you for your feedback. I do apologize for the extreme wait time. I will do my best to remedy this situation. I will try to reach you today to discuss this.
First, I would like to thank you for your response.
I have been reviewing your repair order all morning, I have spoken with the service writer that you worked with and the technician who worked on your vehicle. At the time of your service appointment, it was found that there was impact damage to your front right wheel, evidenced by the scrape marks on the wheel and the lower front corner of the body just in front of the wheel on the right side. The technician was also unsure if you might need your wheel replaced, dependant on the damage, or possibly repaired if the balance was affected, and to check your alignment afterwaird. These were noted on your repair order.
What your warranty covers is manufacturer defect of materials and workmanship. We rely on our technicians to inform us of what component has failed and the cause of that failure. At the time of your service appointment, our technician noted the impact damage to the vehicle and determined that was the cause for the failure of your wheel bearing. Impact damage is not a manufacturing defect of material and workmanship.
This is by no means a judgement as to your driving habits. The best drivers in the world still have accidents. It is entirely possible that your vehicle hydroplained and hit a curb, or caught a patch of ice and slid, or was impacted by another vehicle in a parking lot. Our job, in part, is to look at the information which the vehicle provides us with and determine whether or not there is a defect of the part or outside influence. In this case, the technician found compounding evidence to lead him to determine that outside influence caused the bearing defect beyond what could be proven otherwise.
We would have been more than happy to exercise your warranty! Hyundai's warranty policy reimburses/pays us for warranty repairs - we would not have been performing the work for free. We do have a responsibility to Hyundai, however, just as we do to you, to perform repairs properly and as needed.
From what I can see on your paperwork, the only services which were added (even potentially 'sold' to you) were a pair of recalls which we performed on your vehicle that Hyundai paid for - one for replacement of the inhibitor switch and the other for replacement of an intake hose assembly.
I am sorry that you feel that we have wronged you. It was neither intentional, personal or on purpose to do so. We are obligated to present the facts as they are. I would be more than happy to discuss this with you further - please call me a (607) 273-8585 at your convenience. Hyundai, as well, has a customer care number, (800) 633-5151. Please reach out at your convenience.
Good morning, and thank-you for your feedback! Communication is something which we do need to work on and I am working on this with our team at this time. I have spoken with our service team and so far as I can find, there has been no commincation as to a tow bill or a rental bill during the repair - we were not aware that you were in a rental vehicle! By all means, PLEASE send me this information as soon as possible as we are currently working with Hyundai to be paid for this claim and can add these to your claim for reimbursement. I will be calling you within the next few hours, if that's OK.
All the best,
Thank-you for your feedback, I'll be discussing this with our team and reaching out to you as soon as I can. If at all possible, I would like to rectify this with you.
Thank you for the feedback, we will discuss with the management team
Thank you for your feedback, we will discuss with the management team.
Thank you for your feedback. We will pass this information on to the management team.
Now we are on the evening of the sixth day of the service department having our vehicle and still do not have it back. Very frustrated. Maguire seems to have zero communication happening between and among their employees.
He gave me a loaner vehicle right away to have over the weekend and until it was fixed later the next week so I wouldn't have to worry about having car problems. While I was waiting for it to be fixed, he called me several times to update me on the progress. The quality of the work was excellent as always.
It was definitely an excellent experience as I had always been used to in the past.
1) My wife brought the car in and when it was finished, nobody said a word to her about the 3 recommended repairs that were in the paperwork she received. It was only because I went through the paperwork that I saw them. The description of 2 of these repairs made it sound like the car might not be safe to drive, ie. "Axel seal seeping" and "Front sway bar links starting to become loose". If you didn't know much about cars, would you feel safe driving after reading that?
These kinds of repairs should always be pointed out to customers at the time of service. We would have liked to have had the option of getting them fixed right then and there (or leaving it for the next day), but instead I have to drive it to work now feeling less than safe. That's why I bring it in for preventative maint, so we can fix these kinds of things before I break down on the road somewhere.
2) There was no mention in the paperwork of how long I could drive it until those repairs would be critical -- a week, a month, 6 months?
3) My wife told them that there was very little air coming out of the vents on the dashboard and windshield. She was told it was the cabin air filter and it was replaced. But when I tried the vents, they were exactly the same with almost no air so the technician never bothered to test it I guess.
We made another appt for next week to do these repairs.
Thank you for taking the time to talk with me regarding your recent visit. I appreciate your business and I and thank you for giving the me the opportunity to correct the issues. I was happy to provide you a vehicle. Please don't hesitate to contact me anytime.