Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94
4.9

( 821 Reviews )

100% Would Recommend
Latest Review 2 days ago

Reviews


MF
Marty F.
Massachusetts
BMW X3
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2017 Category: Service
Marty said his vehicle was under warranty, but this business would not honor the warranty because they would have had to use other parts. He was disappointed because it cost him $50 to get it looked at and he was mislead. He would not recommend this business and he will not be back.
This review was collected via phone interview by Customer Research Inc.
Larry Z. from Mansfield Auto Care responded on 09/20/2017

I am sorry that Mr. F had an unsatisfactory experience at Mansfield Auto Care. 
The facts are that the "warranty" Mr. F refers to is an extentended service insurance policy that he purchased, not a warranty from Mansfield Auto Care for work previously done. The insurance company would not pay for a new part. Instead they wanted us to install a used part that they were going to supply. We do not install parts supplied by a customer as a matter of policy. We would NEVER install a used water pump in any vehicle unless there were no new parts available. 
Mansfield honors it's warranty obligations .


PV
PON V.
MINI Cooper
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/15/2016
Unsatisfied inspection
After getting my car back, I check under the hood and found wires was not put back in place. And I found a new error code problem with my car when picking it up. Not comfortable with bringing my car back there again.
Larry Z. from Mansfield Auto Care responded on 11/16/2016

Hi Pon,
I am Larry Zonenshine, I am the owner of Mansfield Auto Care. I want to thank you for taking the time to report this issue. I am sorry that we disappointed you. I would like to invite you to stop by, or call, so that we can discuss the problem.  
Thank You
Larry Zonenshine


CW
Chase W.
Massachusetts
Land Rover Discovery
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/09/2016 Category: Service
Chase said he was referred to this business by a friend, but the person he spoke with there was mumbling, unclear, and seemed unreceptive.
This review was collected via phone interview by Customer Research Inc.

DF
Daniel F.
Massachusetts
Jeep Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2019 Category: Service
Daniel said the price was not as clear as he thought
This review was collected via phone interview by Customer Research Inc.

KL
KATHY L.
Foxboro, MA
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2019
Routine oil and lube plus a window up down issue
I have an older car and don’t want to spend more than I need to. They did the oil and lube and found a switch setting that fixed windows. No charge for that. As usual very happy they control customer cost

BL
Burnie L.
Massachusetts
Mercedes-Benz S500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2018 Category: Service
Burnie said they did a good job.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Massachusetts
Toyota Highlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2018 Category: Service
Robert said he had to return a second time, due to issues with the repairs.
This review was collected via phone interview by Customer Research Inc.

SD
Stephen D.
Massachusetts
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2018 Category: Service
Stephen said he recommends the business.
This review was collected via phone interview by Customer Research Inc.

DD
Don D.
Massachusetts
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2018 Category: Service
Don said the service was good but expensive.
This review was collected via phone interview by Customer Research Inc.

GC
George C.
Massachusetts
Chevrolet TrailBlazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
George said he was there to get his inspection sticker, and he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

AS
Anne S.
Massachusetts
Chevrolet Traverse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Anne said the staff were not able to diagnose the problem.
This review was collected via phone interview by Customer Research Inc.

SP
Steve P.
Foxboro, MA
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Steve said this facility is good.
This review was collected via phone interview by Customer Research Inc.

IG
Irwin G.
Massachusetts
Jaguar S-TYPE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2018 Category: Service
Irwin said the work was very efficient and it was well done. The person at the desk was not too friendly but the service was good.
This review was collected via phone interview by Customer Research Inc.

AN
Aaron N.
Mansfield, MA
Nissan Versa
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2018 Category: Service
Spoke with Martha. She said they are very happy with the business.
This review was collected via phone interview by Customer Research Inc.

DP
David P.
Massachusetts
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2018 Category: Service
David said he is a repeat customer of this business.
This review was collected via phone interview by Customer Research Inc.

JB
Joao B.
Massachusetts
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2017 Category: Service
Joao said he received good service.
This review was collected via phone interview by Customer Research Inc.

AC
ALLAN C.
Mansfield, MA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2017
Still reliable :-}
Still reliable: -}
Thx

RF
Rob F.
Massachusetts
Lincoln MKZ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2017 Category: Service
Rob said everything has been fine so far.
This review was collected via phone interview by Customer Research Inc.

MF
Marty F.
Massachusetts
BMW X3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2017 Category: Service
Marty said the service was good.
This review was collected via phone interview by Customer Research Inc.

AK
Amanda K.
Massachusetts
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/11/2017 Category: Service
Amanda said this business got her vehicle finished quickly.
This review was collected via phone interview by Customer Research Inc.

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