Proudly serving the Montgomery county for over 37 years. Specializing in Volvo and European vehicles. Proudly serving the Montgomery county for over 37 years. Specializing in Volvo and European vehicles.
Verified Customer
Thank you for taking the time to share your feedback regarding your recent experience with us. We genuinely appriciate hearing from our customers, as it helps us identify areas where we can improve our services.
First and foremost, please aceept our sincerest apologies for any inconvenience caused by the delay in returning your vehicle. We understand the importance of timely repairs, and we strive to meet and exceed our customers' expectations in this regard. We regret that on this occasion, we were unable to provide you with the swift service you expected.
The delay in obtaining the necessary part for your car was unexpected, and we understand how frustrating it must have been to have your car returned later than anticipated. We always aim to communicate effectively with our customers regarding any delays or issues that may arise during the repair process, and it seems that we fell short of our usual standards in this instance. Rest assured, we will review our proceedures to ensure that we can better manage such situations in the future.
Your satisfaction is of utmost importance to us, and we would like to make things right. If there is anything further we can do to address your concerns or improve your experience with us, please do not hesitate to reach out to our team directly. We value your business and the opportunity to serve you, and we are commited to earning back your trust.
Once again, we apologize for any inconvience caused, and we thank you for bringing this matter to our attention. We hope to have the opportunity to restore your confidence in our services in the future.
Costs etc. (usually men who know more about the car than me). With this being said, I was NOT notified when the car was done. I called near the close of business and was assured that they were waiting for a part but that it was a simple thing and I’d have the car back before close. Well, it was truly an inconvenience to be late for work but at least one of the workers was there early and I was only an hour late. Convenience of having my car is of utmost importance to me. Hence the review. I will use them again but next time I expect communication and my car back in a timely manner. Something g as simple as a phone call can make or break a business.