Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

335 Reviews

97% Would Recommend
Latest Review 1 day ago

Reviews


DJ
Dwan J.
Chicago, IL
Jeep Grand Cherokee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/06/2018 Category: Service
Dwan said they are friendly and nice, they did a good job, but the price was high.
This review was collected via phone interview by Customer Research Inc.

DC
Darren C.
Chicago, IL
Nissan Murano
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/09/2018 Category: Service
Darren said he went to the business 3 times because they put a hub bearing on his vehicle that was not good. He said it was the most expensive and he also said their prices were over rated.
This review was collected via phone interview by Customer Research Inc.

OS
Omar S.
Chicago, IL
Ford Expedition EL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/18/2018 Category: Service
Omar said the alignment was good but when he got in his vehicle, it would not start, which means they left the doors open. Also, there is something wrong with the sunroof because it does not close. He is not recommending them for these reasons.
This review was collected via phone interview by Customer Research Inc.

RS
Rogelio S.
Cicero, IL
Toyota Camry
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/09/2018 Category: Service
Rogelio said he would recommend the business. He was not comfortable with the technician that did the work on the vehicle.
This review was collected via phone interview by Customer Research Inc.

ZJ
Zackary J.
Chicago, IL
Lexus RX 300
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/25/2018 Category: Service
Zackary said he has used them for 45 years. This is the only automotive business he uses. They are the best.
This review was collected via phone interview by Customer Research Inc.

RB
Ronald B.
Chicago, IL
GMC Sonoma
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/15/2017 Category: Service
Ronald said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AM
Angelo M.
Alsip, IL
Chevrolet Silverado 1500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/18/2017 Category: Service
Angelo said the business usually does a good job but the steering wheel is no longer properly aligned and therefore the work was not done properly.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Marquette Frame & Wheel Alignment responded on 07/29/2017

Sorry to hear that the steering wheel is not centered. but as explained before when you modify your trucks suspension, lower than what the manufacture recommend your alingment specification will change and all we can do is max out the specification to prevent tirewear. Your more than welcome to bring the truck back and will try to center out the steering wheel for you. Thank you

Marquette Frame & Wheel Alignment
773/434-1221

LT
Levella T.
Chicago, IL
Ford Focus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/02/2017 Category: Service
Levella said she went in originally for a wheel alignment but was told she had another issue. She did not receive a clear understanding of that issue.
This review was collected via phone interview by Customer Research Inc.

FP
Fernando P.
Chicago, IL
Chevrolet Tahoe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/15/2016 Category: Service
Fernando said he would possibly recommend the business.
This review was collected via phone interview by Customer Research Inc.

SN
Shermell N.
Chicago, IL
Pontiac Grand Prix
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/19/2016 Category: Service
Spoke with Johnel. He said the business does good work. There was a misunderstanding, and he had to pay $900 to get his vehicle.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Marquette Frame & Wheel Alignment responded on 12/01/2016

We spoke to Mr. Nelson regarding the misunderstanding that occured. At the time of the estimte Mr. Nelson was given to prices for the repairs, one was for the minimum work required and the other was for all the work needed. We try to explain estimates the best we can and highlight the minimum work required to prevent any miscommunications.

Marquette Frame & Wheel Alignment
773/434-1221

DR
David R.
Chicago, IL
Lexus GS 300
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/19/2016 Category: Service
Spoke with Simon. He said he would like to see this business have computer printouts about the alignments.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Marquette Frame & Wheel Alignment responded on 05/21/2016

Thank you Mr. Ross for trusting us with your car. We do in fact give computer print out on our alignment, but since we couldnt perform the alignment on your vehicle we couldnt give you one. Hope to hear from you soon. Thank you again

Marquette Frame & Wheel Alignment
773/434-1221

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