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Marty Franich Ford Lincoln

Average Score
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
3.0
(4 Reviews)
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Score Details

5 stars
50%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
50%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

Categories
Car Dealer, Car Maintenance, Used Car Dealer
Contact
(831) 722-4181
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
550 Auto Center Drive Watsonville, CA 95076
Get Directions

Score Details

5 stars
50%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
50%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

Categories
Car Dealer, Car Maintenance, Used Car Dealer
Contact
(831) 722-4181
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
550 Auto Center Drive Watsonville, CA 95076
Get Directions

Score Details

5 stars
100%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

Categories
Car Dealer, Car Maintenance, Used Car Dealer
Contact
(831) 722-4181
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
550 Auto Center Drive Watsonville, CA 95076
Get Directions
All Departments' Reviews
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
3.0
(4 Reviews)
Write a Review
Recent Reviews
DY
gravatar
Dominique Y.
Watsonville, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/03/2015
Category: Sales
Horrible Customer Service after SUV Purchase!!
I just purchased a 2 year old Explorer from Jon DeLuca and Gio 5 days ago. I was scheduled to bring the car back to today, so they could "clean it up and detail it." Shortly after buying the car, I noticed two issues with the exterior of the car that I didn't notice before purchase. Nothing major, but the way I was treated for bringing up these 2 issues to Gio and Jon, was totally unacceptable and rude! I simply asked for them to replace a $80 moulding that was broken on the passenger window. They said "we already gave you a good price for the car, you need to pay for this yourself." There were so many other ways they could've replied to this. But the tone of voice and the manner in which Jon (sales manager) chose to relay this to me, was very poor and unprofessional. They sure didn't treat me this way as they were trying to get my "sale" of their SUV...now they got my $ and they could care less about me, as a "satisfied customer." NEVER AGAIN, will I buy a car at this dealership.
Not Recommended
Arnold S. from Marty Franich Ford Lincoln responded on 03/04/2015 03:16 PM

Marty Franich Ford : Mr. and Mrs. Yoshi we here at Marty  Franich Ford are very sorry to see how upset you have become regarding your recent purchase. We have always wanter your experience to be 100% positive and comfortable because it is a huge financial commitment that you are making. This is a part of the reason why we allowed you to take the vehicle for extended hours prior to signing the contract so you could get a good feel for the vehicle,look it over with friends and family,and make your decision.The General Manager Leyton Felix would like to give you the option to come and discuss your concerns further here at the dealership with him. Again we would like to thank you for choosing to do business with us. Thank you. Gio   

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