ReScore Reviews™ (7)
Thank you for taking the time to speak with me this morning. We apologize for the communication errors and appreciate your feedback.
Marty & Staff
Thank you for choosing Marty's Auto Works, we apologize for the delay with the shuttle, we really do try to make the process as smooth as possible.
Marty & Staff
I have been a customer of Marty DiSanto since he was a service manager for another auto repair company. He treated his customers very well then and I was a repeat customer. In 1996 Marty left that business to start his own. I stayed with that other business, but their new service manager was very, very difficult to work with. After being disappointed more than once, I searched for and found Marty at his new business Marty's Autoworks. I soon realized that it was Marty, not the previous business that provided the honesty I wanted. Marty was the one who was taking the time to explain what was broken, what had to be fixed now, what could wait in a way that I could understand. For more than 20 years I have been satisfied with him and his hand-picked employees' commitment to honesty and transparency when making automobile repairs.
Why I wrote the 3 out of 5 star review:
Because their overfilling of motor oil in my Toyota had happened before and overfilling has serious motor damage consequences, I was compelled to write a review pointing out the repeat problem.
What happened after I posted my three out of five star review:
Service Manager Nick called me and discussed the specifics. He took my review seriously. He offered my next oil change for free and offered a free inspection to see if other mechanical issues could be causing the [pooling] oil. Then I told Nick the oil overfill happened that last time they changed my oil. He became more concerned.
While I had him on the phone, I told him any time I've had them do any work that required putting air in my tires, they have been way-over filled.
> He said he'd investigate, check the equipment and make sure his technicians are following procedures.
On 12/06/2016, Nick called me and said:
+ All of the oil guns were tested and one was out of calibration.
+ That the “AllData” book they use to service automobiles has two listings for my 1987 Toyota Corolla. Once for each size of engine. BUT, the book's specifications for my smaller (3.5 quart) 1.6L engine has the same oil capacity as the larger engine (4.5 quart). The book is wrong. Nick concludes that the technician was following the specifications, causing an overfill situation. He is going to contact “AllData” to get them to correct their error.
+ Because of my air pressure complaint, Marty has ordered all new air chucks. They are top-of-the-line, with gauges in the handles.
This swift investigation and corrective action shows that Marty's Autoworks' commitment to the best automobile service is ongoing and solid. I am satisfied that the issues are resolved.
I have no idea what damage was caused to the engine. Overfilled oil typically first causes damage to seals. But also can cause causes air pockets and less liquid oil to cool parts such as piston skirts. The foamed oil also sticks in place and doesn't drain back to the pan.
I've not yet had problems with the CV axle of the rear brakes.
Sorry for this issue with your vehicle. Per your conversation with us, we hope we have resolved the problem.
Marty & Staff
We are so sorry for the inconvenience we caused you. We have reached out to this customer and assured him we take great pride in always providing our customers with the absolute best customer service and he has agreed to give us another try. Thanks again for accepting our apology and we look forward to servicing your vehicles in the future.
We have reached out to this customer and after discussing the issues in detail with Marty he has agreed to re-review us.
It is very very important to us that our customers are HAPPY...we go above and beyond to have make sure our customers know we care.
Thank you so much for allowing us to EARN your trust.
Marty DiSanto, owner
The reason for not having a higher rating is due to the fact that they didn't recommend that I replace my water pump when they were working on the timing chain. That is a big deal to me because any back yard diy machanic knows that both should be done anytime the labor is required to work on one of them.
Also, after they gave me back my truck, the radiator shroud came partially loose. Marty's promptly fixed it the next day. I inspected their work and found that instead of fixing the shroud properly, they used a zip tie to hold it out of the way of the fan. I called Marty to ask him if zip ties were their go to, he said to bring it back in and they'll fix it right the second time.
This all took almost two weeks.
That being said, Marty's has great customer service and both Marty and all his crew are a very approachable and friendly.
Marty has reached out ot Mr. Darms explained the situation to him and for this inconvenience has offered him a FREE Oil Change and a FREE Car Wash too. We take our customer's satisfaction very seriously here at Marty's Auto Works and truly care when we have not made our customers completely happy with the service they received. Thank you Mr. Darns and we hope you will continue to allow us to service your vehicle.
Martin DiSanto, owner
Dear Mr. Rice,
We apologize that you had to bring your vehicle in more than one time in order to get the problem fixed however, as we had discussed, in order to make this a VERY affordable repair an "after market" (gear only) replacement part was used instead of the complete seat track assembly. The after market part was slightly different and corrected one problem but created the seat memory to not work properly. Therefore, a second trip was needed to address this new concern. After diagnosing this new issue, the magnetic sensor was transferred from the old stripped gear onto the new gear which corrected the seat memory problem. This repair took a bit longer but saved MANY dollars.
Thanks again for choosing Marty's Auto Works and we hope to continue to save you money in the future! Sincerely, Marty DiSanto, owner
Edmund brought the car to us because his check engine light was on. We hooked his vehicle up to our scanner and pin point test showed all components related were functioning properly. Codes were cleared and did not reset on extensive road test. We INFORMED Edmund that the check engine light would likely return which it did 2 days later. We asked Edmund to return the vehicle to our shop for re-elvatuation at no charge. Edmund was understanding because we HAD explained this situation up front.
The also forgot to grease the new ball joints that they installed.
After reviewing the entire situation, we realized that a lot of the delay in delivering Mr. Fetcher's vehicle was due to poor communication with the sublet alignment shop. We have contacted Mr. Fetcher and apologized for this inconvenience and offered compensation. He has agreed that this was an uncommon occurance at Marty's Auto Works and the he has always received excellent service in the past.