ReScore Reviews™ (7)
Thank you for taking the time to speak with me this morning. We apologize for the communication errors and appreciate your feedback.
Marty & Staff
Per our recent conversations, we really appreciate your willingness to work with us and get the issue taken care of to your satisfaction. We want all of our customers to be happy with their service.
Marty & Staff
As most people know, it is difficult to find a trustworthy mechanic in this day and age, but Marty's has restored my faith!!!
After having two other shops tell me that my evaporator coil needed to be replaced and it would cost me $1500.00, Marty and his team proved that it was just my serpentine belt.
Our explorer was a big challenge with many issues and these guys took the bull by the horns and were extremely professional and courteous and informative as to what was going on as they were working on the vehicle.
If I could give these guys ten stars I would do so!!!
Thank you Marty and your team!!
Jim & Lynda Hoffman
Thank you so much for taking the time to share your experience with us. We are so happy to have earned your trust and your continued patronage!
Marty & Staff
I have been a customer of Marty DiSanto since he was a service manager for another auto repair company. He treated his customers very well then and I was a repeat customer. In 1996 Marty left that business to start his own. I stayed with that other business, but their new service manager was very, very difficult to work with. After being disappointed more than once, I searched for and found Marty at his new business Marty's Autoworks. I soon realized that it was Marty, not the previous business that provided the honesty I wanted. Marty was the one who was taking the time to explain what was broken, what had to be fixed now, what could wait in a way that I could understand. For more than 20 years I have been satisfied with him and his hand-picked employees' commitment to honesty and transparency when making automobile repairs.
Why I wrote the 3 out of 5 star review:
Because their overfilling of motor oil in my Toyota had happened before and overfilling has serious motor damage consequences, I was compelled to write a review pointing out the repeat problem.
What happened after I posted my three out of five star review:
Service Manager Nick called me and discussed the specifics. He took my review seriously. He offered my next oil change for free and offered a free inspection to see if other mechanical issues could be causing the [pooling] oil. Then I told Nick the oil overfill happened that last time they changed my oil. He became more concerned.
While I had him on the phone, I told him any time I've had them do any work that required putting air in my tires, they have been way-over filled.
> He said he'd investigate, check the equipment and make sure his technicians are following procedures.
On 12/06/2016, Nick called me and said:
+ All of the oil guns were tested and one was out of calibration.
+ That the “AllData” book they use to service automobiles has two listings for my 1987 Toyota Corolla. Once for each size of engine. BUT, the book's specifications for my smaller (3.5 quart) 1.6L engine has the same oil capacity as the larger engine (4.5 quart). The book is wrong. Nick concludes that the technician was following the specifications, causing an overfill situation. He is going to contact “AllData” to get them to correct their error.
+ Because of my air pressure complaint, Marty has ordered all new air chucks. They are top-of-the-line, with gauges in the handles.
This swift investigation and corrective action shows that Marty's Autoworks' commitment to the best automobile service is ongoing and solid. I am satisfied that the issues are resolved.
I have no idea what damage was caused to the engine. Overfilled oil typically first causes damage to seals. But also can cause causes air pockets and less liquid oil to cool parts such as piston skirts. The foamed oil also sticks in place and doesn't drain back to the pan.
I've not yet had problems with the CV axle of the rear brakes.
Sorry for this issue with your vehicle. Per your conversation with us, we hope we have resolved the problem.
Marty & Staff
We are happy that you brought the vehicle back into us and we got it running much better.
Thank you for your continued patronage.Marty DiSanto & Staff
Thank you and Happy Holidays!!Sincerely,
Marty & Staff
The also forgot to grease the new ball joints that they installed.
After reviewing the entire situation, we realized that a lot of the delay in delivering Mr. Fetcher's vehicle was due to poor communication with the sublet alignment shop. We have contacted Mr. Fetcher and apologized for this inconvenience and offered compensation. He has agreed that this was an uncommon occurance at Marty's Auto Works and the he has always received excellent service in the past.
After reviewing options that were offered to Gene he chose the more affordable option with NO guarantee knowing that it would NOT proberly fix the vehicle. He informed us that he intended to trade this vehicle in and simply wanted the least expensive option. When this did not prove to be a lasting repair Marty's Auto Works chose to offer Gene a partial credit. This vehicle was subsequently traded in and Gene was happy with our offer and has agreed to correct his review.