We are very sorry something is damaged on your car. Our Technicians are very honest and upfront when something is damaged in the process of our work.
I will be in touch today and we will do everything in our power to help with this issue as well as earn your trust and your business in the future.
Thank you for letting us know there was an issue.
Sir, I apologize if we did not meet your satisfaction, I reviewed your diagnosis inspection and sent you another copy this morning. There is a very well trained Master Technician using very expensive equipment to perform the initial diagnosis on your car. After taxes that equates to the 125.00 charge you describe. Without doing the diagnosis above we could not be certain of what your problem stemmed from. We felt after the checkout that your most economical source for repair would be a transmission specialist. No different than my doctor might refer me to a specialist.
We sincerely appreciate the opportunity to serve you and did not in anyway want to take advantage of that, however the Technicians and equipment we use do not come cheap and we are forced to charge for our services. Thank you for the review, I hope this information helps and we are there for you if you choose to use us again.
We offered to have the vehicle towed in but the customer decided to bring in himself. Upon inspection we found a small leak at the drain plug gasket. This gasket is made of nylon and over multiple oil changes the gasker would not compress as needed. We installed a new drain plug with a new and refilled the oil at no charge. We strive to check each car after service. We are very sorry for the inconvience.