Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

566 Reviews

96% Would Recommend
Latest Review about 1 year ago

Reviews


MM
Mark M.
Boise, ID
Verified Customer
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01/12/2012 Category: Service
Mark said they're absolutely fantastic and he's become friends with Barbie and Mike. He'd taken his vehicle to Midas and Boise Auto, he'd spent $1,200, but he came to this business, spent $250, and his vehicle has never run so good in the entire time he's owned it. Other places took advantage of him but he has been going to this business the last 20 years. Since 1985 they've been family owned and operated, and he recommends this business to everyone. The estimating is free. The last recommendation he made had a $512 job done and that owner was very pleased with the work.
This review was collected via phone interview by Customer Research Inc.

SA
Susan A.
Boise, ID
Verified Customer
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01/05/2012 Category: Service
Susan said she has dealt with them for years. The customer service is really good and they make recommendations that are thorough.
This review was collected via phone interview by Customer Research Inc.

CB
Chris B.
Boise, ID
Subaru Outback
Verified Customer
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01/04/2012
Worth It
Thanks guys!

MB
Myron B.
Boise, ID
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2012 Category: Service
Myron said they were easy to work with. They were prompt and the price was fair.
This review was collected via phone interview by Customer Research Inc.

TI
Ted I.
Boise, ID
Mazda MPV
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/02/2012
2004 MPV Vacuum Leak and Misfire
Service advisor explained diagnosis and part failure regarding repair.

MA
Marley A.
Boise, ID
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2011
Friendly and reputable service
Even though I had missed my appointment, they were able to still fix my car and was done in a couple of hours, a problem which I suspected would take a while to fix. It was affordable and the people were very friendly :)

KC
Kathleen C.
Boise, ID
Verified Customer
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12/14/2011
Auto maintenance
First, I appreciated the ride home and back again to pick up my car. On the way, options were explained, especially tire choices. I need more room...

JD
Jeff D.
Boise, ID
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2011 Category: Service
Jeff said they did a good job. They changed the oil and kept it clean by not dripping oil on the engine, which is important to him.
This review was collected via phone interview by Customer Research Inc.

EW
Evelen W.
Boise, ID
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2011 Category: Service
Evelen said her service experience was really great.
This review was collected via phone interview by Customer Research Inc.

RH
Ron H.
Boise, ID
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2011 Category: Service
Ron said the business was pretty good.
This review was collected via phone interview by Customer Research Inc.

DS
Debi S.
Boise, ID
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2011 Category: Service
Debi said this business is super nice to work with.
This review was collected via phone interview by Customer Research Inc.

SC
Steven C.
Meridian, ID
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2011 Category: Service
Steven said he didn't have any issues. This business provided great service and his vehicle is doing great.
This review was collected via phone interview by Customer Research Inc.

BG
Betty G.
Boise, ID
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/02/2011 Category: Service
Betty said this business is the best in Boise, but is not cheap. She has had some minor difficulties with them in the past. One time she had a new radiator put into an old vehicle and the vehicle started lurching a lot. This was because a technician had left a hose loose. On another occasion no one noticed a power steering leak. After this last service visit she drove the vehicle at night and noticed the driver side headlight was not shining as much as it should. Part of the reflective lens had been broken out. She also noticed the passenger side turn signal amber light has burned out. No one at the business had noticed this and told her about it. She said they must not have checked for leaks or the lights. That used to be the first thing the old mechanics would do. The business not checking the lights and for leaks bugs her because she is charged a lot of money when she has her vehicle serviced at this business. Craig and Mike are really good with customers. Craig's customer service keeps people coming back. They write down what the customer says and do not mind the customer talking with the mechanics. She preferred the old method of writing the billing statements. The business does a pretty good job. She appreciated they talk shop with her and call before they do additional work.
This review was collected via phone interview by Customer Research Inc.

DY
Danny Y.
ID
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2011 Category: Service
Danny said the business identified the problem with his vehicle, called him with the prices and they had good service. He will definitely use this business's services again.
This review was collected via phone interview by Customer Research Inc.

WN
Wayne N.
Boise, ID
Verified Customer
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12/02/2011 Category: Service
Wayne said he is pleased with all of the service work they have performed for him.
This review was collected via phone interview by Customer Research Inc.

TD
Tony D.
Nampa, ID
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/02/2011 Category: Service
Tony stated that he is happy and pleased with them. He mentioned that the vehicle is just a little pricey to work on but that isn't them that is at any business he takes the vehicle to.
This review was collected via phone interview by Customer Research Inc.

AB
Al B.
Boise, ID
Verified Customer
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11/30/2011
Excellent work.
They did a complete check up, informed of the few problems, the price to fix those problems; oil change was complete.

TE
Tony E.
Boise, ID
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2011 Category: Service
Tony said this business means well and they are honest.
This review was collected via phone interview by Customer Research Inc.

CF
Carol F.
Boise, ID
Verified Customer
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11/22/2011 Category: Service
Carol said they completed the work on her vehicle quickly.
This review was collected via phone interview by Customer Research Inc.

BS
Barbara S.
Boise, ID
Verified Customer
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11/21/2011 Category: Service
Barbara said Dave, this business's mechanic was her mechanic at another auto business. When Dave started working for this business she followed him. She stated she likes the $20 credit program this business has, and she's told people about the program. She has handed out many of this business' cards.
This review was collected via phone interview by Customer Research Inc.