Tammy, I am so sorry that you continue to have challenges with your car. I understand that it is upsetting. But to be clear this is not an issue that was caused by our repairs (which would be covered by our warranty) Your Car Failed Va State Inspection in June. It required Rear Brakes and a left inner tie rod to pass. We performed that work. Your ex probably was unaware that the original repair was only to get the vehicle in a condition to pass the Va State Inspection Standard. At that time the right tie rod met the standard to pass Va State Inspection. When you returned 4 months and 6,000 miles later, with a nail in your tire and a headlight out, your right tie rod had gone bad and needed to be replaced as well. I hate that the timing was bad for you. We have worked with you when you needed a place that would accept a 3rd party payor and have continued to do nothing but work to keep your vehicle operating. I do not understand what your comment about the check engine light is about. We were not asked to diagnose a check engine light issue except in September when you had an issue with the Camshaft Position sensor, which was replaced and is no longer an issue, to my knowledge and again if it were an issue it would be covered under warranty. Sincerely, Chuck Swain, Owner
We were asked to perform a Va State Inspection on the Jetta, it arrived without a sticker on the windshield. It failed due an exhaust leak. Unfortunately, it had been rejected by another station and arrived without a sticker on it. Here is the regulation reference (19VAC30-70-60 para A) therefore we are not allowed to issue a second rejection sticker.
Yes. Hunter and your husband brought in two vehicles a Lexus & a Chrysler for State Inspections. The Lexus passed Va. State Inspection (had an out of state temp tag) & the Chrysler failed. Terry who conducted both inspections worked with Hunter to help him understand what would be needed for the Chrysler to pass Va Inspection, as he indicated he planned to perform the work himself.
There were no issues while on site. There was nothing done here to cause any damage to either vehicle. The inspection bay is outfitted with a two post lift and nothing came in contact with the bumper area (where you indicated that the scratches are). I am sorry that you have a scratch (or scratches) on your car's bumper. But we did not cause them.
I am not saying we are perfect, we aren't. But we are honest and if we had damaged your vehicle we would have told you and we would have worked to make it right.