Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86
4.9

( 638 Reviews )

99% Would Recommend
Latest Review about 13 hours ago

Reviews


KA
Karen A.
Christiansburg, VA
Honda CR-V
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/21/2018
Feeling taken advantage of
Who charges $47.36 to change a headlight bulb?!?!???? Oh! And the one Modern Automotive changed in May has already burned out!!!!! Walmart replaced it for $16.47!!!
CHUCK S. from Modern Automotive responded on 11/21/2018

I am sorry that you had a bad experience here.  Wish you had brought it back to us, we would have replaced it for free, as it was under warranty.  I would love to provide you with your next three oil changes on me.  I have put a note in your file in the event that I am not here when/if you come for the Oil Change whomever is working up front will know that you are owed 3 free ones.


Sincerely,

Chuck
Modern Automotive
540-382-8808


ES
Emma S.
Christiansburg, VA
Scion tC
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/19/2018 Category: Service
Spoke to Logan. He said that they had to take her vehicle back in to get the axle fixed. They spent $800 on the repairs and are not happy.
This review was collected via phone interview by Customer Research Inc.
Chuck S., Manager from Modern Automotive responded on 07/20/2018

The vehicle left here without the issues that came up (terrible screeching) we happily brought it back in and found a backing plate rubbing brake rotor.  We repaired this new issue with no charge.