Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87
4.9

( 496 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
100% Would Recommend
Latest Review 8 days ago

Reviews


RR
Richard R.
Michigan
Jeep CJ5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2016 Category: Service
Richard said the business couldn't order the parts he needed. They were looking, but couldn't find them. Then he went and found the part for his vehicle, but it was used part and the business does not allow used parts. They were hesitate to use it, but eventually they let him because they could find the part anywhere else.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/23/2016 Category: Service
Richard said this business provides good service but he feels their service is expensive.
This review was collected via phone interview by Customer Research Inc.
Bruce B. from My Car Guy Inc responded on 07/26/2016

Richard your vechile you got repaired here was a car that was made out of 3 different cars..we charged you for the repairs according to mitchell times...and we let you get your own parts...I feel that the score you gave us was so unfair for all the work we put in trying to find parts for your jeep..good luck finding another shop to work on your jeep......thanks bruce


DB
Donna B.
Ypsilanti, MI
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Donna said she has used them previously. She is happy with their work.
This review was collected via phone interview by Customer Research Inc.

JW
Jordan W.
Ypsilanti, MI
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Spoke with Jordan's wife. She said that there were no issues when she took her vehicle in.
This review was collected via phone interview by Customer Research Inc.

RC
Robert C.
Michigan
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Robert said everything was done that needed to be done.
This review was collected via phone interview by Customer Research Inc.

CS
Christian S.
Littleton, CO
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Christian said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

SB
steve b.
Ypsilanti, MI
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2019
Great service
Dropped my car off in the morning was ready in the afternoon. Very honest and fair.

Will definitely do business with them again.

AR
Andrew R.
Ypsilanti, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Andrew said that he appreciated their level of personal service. They were honest about what needed to be done. All of his questions were answered. Overall, he received the service that he needed.
This review was collected via phone interview by Customer Research Inc.

WW
WENDEE W.
Westland, MI
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019
Quick and affordable repair
I always get great service. Repairs are fast and affordable.

RS
Rich S.
Ann Arbor, MI
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Rich said they always do excellent work for him for at a good price. He said he wants to thank the business for the timely service.
This review was collected via phone interview by Customer Research Inc.

AK
Aman K.
Michigan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Aman said the business was great and he had no complaints.
This review was collected via phone interview by Customer Research Inc.

VA
VICTOR A.
Ypsilanti, MI
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019
Vehicle repair
My experience at My Car Guy is always positive. The customer service is very professional. Jordan took very good care of my sister and I, and gave us a ride while we waited for repairs. Definitely strongly recommend!

AR
adrian r.
Ypsilanti, MI
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019
Quick Repairs
This is the second vehicle and third repair I have had my car guy perform. Each visit my vehicle is fixed the same day or by the next. My car guy has very courteous service team and any other repairs I'll ever need I will be back.

CV
Charles V.
Ypsilanti, MI
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Charles said he went to the business to get his vehicle fixed and the staff were able to take care of it with no issues.
This review was collected via phone interview by Customer Research Inc.

HB
Harold B.
Michigan
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Harold said the business was quick, courteous, very knowledgeable, they had good prices, they were very informative and also very respectful to military personnel.
This review was collected via phone interview by Customer Research Inc.

WW
WENDEE W.
Westland, MI
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2019
Regular Maintenance
I not only count on the guys at My Car Guy to get me back on the road when things go wrong, but they do a great job on regular vehicle maintenance.
I rely on Bruce and the guys for oil changes, tire rotations, and complete vehicle inspections to detect wear and tear that may become a problem and leave me stranded.
It is especially important for my 21 year old Honda CRV with over 336,000 miles.
Bruce B. from My Car Guy Inc responded on 07/30/2019

Thanks Wendee always a pleasure to see you....thanks again for your business


BA
BOBBI A.
Ypsilanti, MI
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2019
They did thr repairs on my schedule
Great job

GK
GARY K.
Ypsilanti, MI
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019
I trust this shop with my car.
I have been a customer with this shop for a few years now. I feel they are very trust worthy and have fair pricing.

BS
Bill S.
Ypsilanti, MI
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Bill said the employees were able to squeeze his vehicle in. They provided very quick service.
This review was collected via phone interview by Customer Research Inc.

MT
Martha T.
Ypsilanti, MI
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Martha said the employees were really personable. They were friendly. They explained her service issues. They completed the work fast.
This review was collected via phone interview by Customer Research Inc.

LV
Louis V.
Ypsilanti, MI
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Louis said that the staff is personable and reliable. He added that he thinks they are good people.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 496 in total