Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87
4.9

( 499 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 2 days ago

Reviews


RB
Roger B.
Michigan
Ford Escape
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/11/2019 Category: Service
Roger said the service was middle of the road. He stated he was charged too much, and the staff wanted to do more to his vehicle than was needed.
This review was collected via phone interview by Customer Research Inc.
Bruce B. from My Car Guy Inc responded on 11/13/2019

ROGER
SORRY YOU FELT UNHAPPY WITH OUR CHECK OUT OF YOUR CAR.WE DID NO REPAIRS TO YOUR CAR ALL WE DID WAS LOOK AT IT..YOUR CAR HAS 250,000 MILES ON IT AND STILL HAS ALOT OF ORIGNAL PARTS ON IT.MOST OF THOSE PARTS ARE PLASTIC AND ARE OLD AND CRACKED..WE PRIDE OURSELFS ON FIXING IT RIGHT THE FIRST TIME.SORRY YOUR CAR NEEDS SO MUCH WORK....BRUCE 

Bruce B. from My Car Guy Inc responded on 11/13/2019

Sorry didnt see caps lock was on


EL
Elise L.
Traverse City, MI
Subaru Forester
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/27/2016 Category: Service
Elise said this business didn't help her with her vehicle.
This review was collected via phone interview by Customer Research Inc.
Bruce B. from My Car Guy Inc responded on 09/01/2016

I guess i dont understand the bad review all we did was a oil change and tire rotation...how did we not hellp you ???????? 


JG
Joel G.
Michigan
Dodge Stratus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2015 Category: Service
Joel said his experience with this business was good. They got the service done quickly, but he had to pay a little more than he was expecting. He would not recommend them to others due to reasons already stated.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Ypsilanti, MI
Chevrolet Uplander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019
Great work
Took my wife car in to get it fixed. The problem was only a battery and the wires connected with them. The work was done correctly and quickly, will also do business with them again.

RM
ROBERT M.
Ypsilanti, MI
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019
Oil change
Great service timely at a great price

DB
Donna B.
Ypsilanti, MI
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Donna said she has used them previously. She is happy with their work.
This review was collected via phone interview by Customer Research Inc.

JW
Jordan W.
Ypsilanti, MI
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Spoke with Jordan's wife. She said that there were no issues when she took her vehicle in.
This review was collected via phone interview by Customer Research Inc.

RC
Robert C.
Michigan
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Robert said everything was done that needed to be done.
This review was collected via phone interview by Customer Research Inc.

CS
Christian S.
Littleton, CO
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Christian said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

SB
steve b.
Ypsilanti, MI
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2019
Great service
Dropped my car off in the morning was ready in the afternoon. Very honest and fair.

Will definitely do business with them again.

AR
Andrew R.
Ypsilanti, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Andrew said that he appreciated their level of personal service. They were honest about what needed to be done. All of his questions were answered. Overall, he received the service that he needed.
This review was collected via phone interview by Customer Research Inc.

WW
WENDEE W.
Westland, MI
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019
Quick and affordable repair
I always get great service. Repairs are fast and affordable.

RS
Rich S.
Ann Arbor, MI
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Rich said they always do excellent work for him for at a good price. He said he wants to thank the business for the timely service.
This review was collected via phone interview by Customer Research Inc.

AK
Aman K.
Michigan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Aman said the business was great and he had no complaints.
This review was collected via phone interview by Customer Research Inc.

VA
VICTOR A.
Ypsilanti, MI
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019
Vehicle repair
My experience at My Car Guy is always positive. The customer service is very professional. Jordan took very good care of my sister and I, and gave us a ride while we waited for repairs. Definitely strongly recommend!

AR
adrian r.
Ypsilanti, MI
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019
Quick Repairs
This is the second vehicle and third repair I have had my car guy perform. Each visit my vehicle is fixed the same day or by the next. My car guy has very courteous service team and any other repairs I'll ever need I will be back.

CV
Charles V.
Ypsilanti, MI
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Charles said he went to the business to get his vehicle fixed and the staff were able to take care of it with no issues.
This review was collected via phone interview by Customer Research Inc.

HB
Harold B.
Michigan
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Harold said the business was quick, courteous, very knowledgeable, they had good prices, they were very informative and also very respectful to military personnel.
This review was collected via phone interview by Customer Research Inc.

WW
WENDEE W.
Westland, MI
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2019
Regular Maintenance
I not only count on the guys at My Car Guy to get me back on the road when things go wrong, but they do a great job on regular vehicle maintenance.
I rely on Bruce and the guys for oil changes, tire rotations, and complete vehicle inspections to detect wear and tear that may become a problem and leave me stranded.
It is especially important for my 21 year old Honda CRV with over 336,000 miles.
Bruce B. from My Car Guy Inc responded on 07/30/2019

Thanks Wendee always a pleasure to see you....thanks again for your business


BA
BOBBI A.
Ypsilanti, MI
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2019
They did thr repairs on my schedule
Great job

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