Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87
4.9

( 497 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 6 days ago

Reviews


SS
Stephan S.
Ypsilanti, MI
Subaru XV Crosstrek
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2019 Category: Service
Stephan said he will recommend this facility to his friends.
This review was collected via phone interview by Customer Research Inc.

LB
Louis B.
Huntington Woods, MI
Buick Park Avenue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2019 Category: Service
Louis said the service was good. The employees provided reliable service.
This review was collected via phone interview by Customer Research Inc.

TB
TERENCE B.
Ypsilanti, MI
Ford Five Hundred
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/04/2019
They know what they are doing!
I can always depend on these guys for a viable solution.

RL
ROSLYN L.
Franklin, MI
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/23/2018
Glad to be a My Car Guy Customer
Friendly and professional customer service. Quality service & workmanship along with affordability.

NJ
Nathan J.
Ypsilanti, MI
Chevrolet Cobalt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2018 Category: Service
Nathan said no repairs were performed but the diagnostic test was okay.
This review was collected via phone interview by Customer Research Inc.

JP
John P.
Michigan
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2018 Category: Service
John said that the service was really good at this business and he would recommend them.
This review was collected via phone interview by Customer Research Inc.

KT
Kiersten T.
Michigan
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2018 Category: Service
Keirsten said this business took a few days to get back to her, but they did a great job, it was a slight inconvenience though.
This review was collected via phone interview by Customer Research Inc.

CS
Connor S.
Ypsilanti, MI
Mercury Sable
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2018 Category: Service
Connor said he recommends the business for service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Ypsilanti, MI
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2018
Fast reliable honest service
They are honest and good at what they do. The one issue I have is the waiting area. It’s tiny and very cluttered so there’s nowhere to sit and wait except outside. This is an easy fix and hopefully they will address it soon.

GC
Geoffrey C.
Ypsilanti, MI
Scion xA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Service
Geoffrey said everyone was very polite and thorough, but they were a little pricey.
This review was collected via phone interview by Customer Research Inc.

PK
Praful K.
Canton, MI
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
Praful said the employees were good.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Ypsilanti, MI
Mazda Mazda5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2018 Category: Service
Richard said he was pretty happy with the work the staff did. They did a good job of not recommending unnecessary things and telling him when repairs he wanted were not needed. They did not have the best follow through though, he had to call them right before closing to ask if his vehicle was finished because they forgot to tell him.
This review was collected via phone interview by Customer Research Inc.

MT
Marley T.
Michigan
Jeep Patriot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2018 Category: Service
Marley said the service was fine, and what they charged was decent at this business. The young guy did a good job, but he wasn't very personable. He expected a little more.
This review was collected via phone interview by Customer Research Inc.

IS
Ian S.
Ypsilanti, MI
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2018 Category: Service
Ian said the staff was friendly.
This review was collected via phone interview by Customer Research Inc.

GH
GERARD H.
Ypsilanti, MI
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2018
Service,and update what I need
Service,and reasonably priced,good work

RB
Razjea B.
Ypsilanti, MI
Chevrolet TrailBlazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2018 Category: Service
Razjea said the employees were friendly. They got her service done.
This review was collected via phone interview by Customer Research Inc.

PS
Preston S.
Ypsilanti, MI
Chrysler Concorde
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2018 Category: Service
Preston said everything seems to be working right. However, it cost a lot.
This review was collected via phone interview by Customer Research Inc.

EN
Elizabeth N.
Ypsilanti, MI
Pontiac Vibe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2018 Category: Service
Elizabeth said the staff did a fine job fixing her vehicle, but there were a number of lights that came on after she left.
This review was collected via phone interview by Customer Research Inc.
Bruce B. from My Car Guy Inc responded on 02/07/2018

Hello Elizabeth, while we are glad to hear the repairs we did were timely and done right, we are sorry to see you have had some lights come on. While we don't believe the work we did has to do with any lights that would have come on, we would still like to offer you a courtesy check to verify for both you and us what the cause of the light may be, and how it needs to be addressed. Feel free to call and set up a day/time to have this done, we can be reached at 734-485-2500 on Monday through Friday 8am-5pm or Saturday from 8am-2pm. This courtesy code scan can be done while you wait and will take approximately 5-10 minutes. Thank you, have a blessed day, and drive safe!


PS
Preston S.
Ypsilanti, MI
Chrysler Concorde
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2018 Category: Service
Preston said he had a small communication issue, but it could have been his own faulty phone service.
This review was collected via phone interview by Customer Research Inc.

BM
Bill M.
Ypsilanti, MI
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2017 Category: Service
Bill said he will recommend this facility.
This review was collected via phone interview by Customer Research Inc.

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