Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

555 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


GT
GARY/ CLAUDETT T.
Brockport, NY
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018
Very personable
If Scott treats everyone like he treats us there should be a lot of happy campers out there.

MF
MAURA F.
Brockport, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
Service
Always great service.Service.

DB
David B.
Pittsburgh, PA
Chrysler Town & Country SWB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
David said this is an excellent family business that takes extraordinary care of him and they are very friendly..
This review was collected via phone interview by Customer Research Inc.

CN
Chris N.
New York
Honda Accord Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2018 Category: Service
Chris said they did a good job.
This review was collected via phone interview by Customer Research Inc.

GM
GARY M.
Brockport, NY
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
Great professionals and service
Nichol's Service Center goes out of their way to help the customer. The staff is always courteous, professional and interested in assisting their customers.
Gary M.

MW
MARLENE W.
Brockport, NY
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
care and concern for their customers
as always I received excellent quality service, while my truck was in for an inspection and new tires, when it was pulled out a brake line blew, almost closing time and Scott and his crew did not hesitate to pull it back in and stay late to replace the line !!! So hometown service is the way to go !!! They really do care about their patrons !!!! Thank you Scott , Robin and everyone employed at Nichols Service !!! Merry Christmas and Happy New Year !!! :):):):):)

JT
JEFF/ BARBARA BRITT T.
Brockport, NY
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
My mechanic for all my vehicle needs
Friendly, fast and efficient !!!

JG
JACKIE G.
Hilton, NY
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Paid bill
No review I just paid a bill

Verified Customer
Brockport, NY
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
always delivers
Always great.

CB
Chris B.
New York
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2018 Category: Service
Chris said the business did a good job. It took longer than was expected for the part. They did get it in with a fair price.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Brockport, NY
Toyota Prius c
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Great Service
Always great service!

BH
Bill H.
Brockport, NY
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Bill said the business was always very honest, very efficient, and they were also very friendly.
This review was collected via phone interview by Customer Research Inc.

RL
Rachel L.
New York
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Rachel said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Pittsburgh, PA
Chrysler Town & Country SWB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
David said the business is a locally family owned business. They take care of the issues at hand. The business walks through issues with the customers. They are fairly priced.
This review was collected via phone interview by Customer Research Inc.

MC
MIKE C.
Hamlin, NY
Ford Flex
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/29/2018
First Disappointment
Have always been very impressed with the service and integrity of Nichols. Got my bill today and was disappointed that Scott didn’t let me know that my rotors and pads had to be replaced. Was only told the wheel bearing was bad. Will still recommend Nichols but was surprised today that they weren’t up front.

AL
Alexander L.
New York
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Alexander said the business was quick and the employee who assisted him was pretty nice.
This review was collected via phone interview by Customer Research Inc.

BS
BROOKE S.
Hamlin, NY
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2018
Great customer service
Always friendly and gets the job done quickly.

Verified Customer
Brockport, NY
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
always delivers
Honest and always great service.

DD
DALE D.
Brockport, NY
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Tire replacement
Nichols Service was great from the first phone call, looking for advice to picking up the car when it was done. Professional and kind are two good words to describe the service you can expect from the Nichols team.

CB
CARRIE / DAN B.
Brockport, NY
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
Friendly and knowledgable
Scotty got my husband's car in the same day and had it fixed within a few hours!!! Wife is a friendly, warm woman! I've been telling all my friends about nichols!