Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

196 Reviews

100% Would Recommend
Latest Review 11 days ago

Reviews


Verified Customer
Brockport, NY
Honda Civic Si
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018
ease of communication
Easy to connect with. Clear on what my expectations were. The only thing is that this is the second time I asked someone to call me when my car was ready, as I have only a couple of options to get to Northside on the days that I drop it off. It would have been better if I'd been contacted as I asked.

Not the biggest deal, though...

Verified Customer
Holley, NY
Mazda Mazda6
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018
Friendliness and availability
Always friendly and thorough with explanation of issues/concerns. Can always get my car scheduled for maintenance within a few days of calling, if not that same day. On the contrary, I have been told a few times the oil change will only take 30-45 mins to complete but ends up being an hour.

BW
Bob W.
Brockport, NY
Chevrolet Equinox
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2018 Category: Service
Bob said the mechanics do a good job.
This review was collected via phone interview by Customer Research Inc.

LR
Larry R.
Hamlin, NY
Cadillac SRX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2018 Category: Service
Larry said the employees did a very good job and they took care of him. It took a little while to get the work done.
This review was collected via phone interview by Customer Research Inc.

LF
Larry F.
New York
MINI Cooper Hardtop
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2018 Category: Service
Larry said the staff were very professional and experienced.
This review was collected via phone interview by Customer Research Inc.

CH
Carol H.
Hilton, NY
Oldsmobile Eighty-Eight
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018 Category: Service
Carol said everybody with the business was good.
This review was collected via phone interview by Customer Research Inc.

TB
Tom B.
Spencerport, NY
Chevrolet Chevy Express
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
Tom said the service was good.
This review was collected via phone interview by Customer Research Inc.

LM
Lauren M.
Erie, PA
Nissan Rogue
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2018 Category: Service
Lauren said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

HE
HANK / SHELLY E.
Brockport, NY
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2018
Customer service
Always great service.

CH
Craig H.
Brockport, NY
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2018 Category: Service
Spoke with Elaine. She said she was pleased with her service. The employees didn't provide her any papers on her service repairs and she had to ask for explanations on her service.
This review was collected via phone interview by Customer Research Inc.

JR
Jack R.
Brockport, NY
Honda Accord Coupe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2018 Category: Service
Jack said he asked for an oil change. The staff also filled his washer reservoir and charged him for the whole gallon.
This review was collected via phone interview by Customer Research Inc.

JG
Jason G.
Rochester, NY
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2018 Category: Service
Jason said when he picked up his vehicle from this visit to the business, there was a part broken off of it.
This review was collected via phone interview by Customer Research Inc.

CW
Cecil W.
Brockport, NY
Ford Taurus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2017 Category: Service
Cecil said the business was quick and they did very well.
This review was collected via phone interview by Customer Research Inc.

MM
MARYELLEN M.
Albion, NY
Subaru Forester
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2017
Satisfied
Pleasant place and ensure I’m satisfied with my vehicle.

DB
Douglas B.
Fairport, NY
Cadillac XTS
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2017 Category: Service
Douglas said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

HE
HANK / SHELLY E.
Brockport, NY
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2017
Customer service
Really appreciate the customer service. The recommendations from John and Tom are always appreciated. That's why I feel comfortable recommending Northside to my clients.

CE
Connally E.
Brockport, NY
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2017 Category: Service
Connally said the business was nice. However, she did not get updates at the business.
This review was collected via phone interview by Customer Research Inc.

TF
Thomas F.
Spencerport, NY
Chevrolet Cobalt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2017 Category: Service
Thomas said the staff are very good. They put a tire on for him. He has dealt with them before.
This review was collected via phone interview by Customer Research Inc.

JM
Jessica M.
Rochester, NY
Kia Rio
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2017 Category: Service
Jessica said they are great. However, his last oil change with them took 2 hours.
This review was collected via phone interview by Customer Research Inc.

CW
Carson W.
New York
Dodge Intrepid
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2017 Category: Service
Carson said they were pretty quick and convenient. They had great info on where to go and what to do.
This review was collected via phone interview by Customer Research Inc.