Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

533 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
97% Would Recommend
Latest Review 7 days ago

Reviews


RO
Rosalter O.
Winter Garden, FL
Toyota Camry
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/19/2017 Category: Service
Rosalter said he does not appreciate the service the business gave him. Their service is okay but the price is too much. This was his first and last time there. The price for the parts was $257 and he found the same parts for $106. The total price they wanted to charge him for everything was $1100 and he found someone else who would do it for $500. He is not happy with the price that they wanted to charge him for the parts and for $400 in labor. He would not recommend them.
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. from Ocoee Tire And Service

In response to complaint by Oris Rosalter   Invoice # 76734
Vehile 2003 Toyota Camry se was brought in to inspect the belts. Upon inspection we found that the power steering pump was leaking and laying on its side with all the bolts lossened. The pully on the pump was broken as well as the belts broken.It appeared that some attempt had been made to remove the pump and belts. We called Oris Rosalter with our diagnois and also the price of the repair at which time he authorized the repair to be done. Upon getting the pump in and the system bleed we noticied the pressure switch on the pump was faulty. Mr Oris Rosalter was called and he authorized the switch. Upon repalacing the switch we noticed his rack and pinion were leaking and he again was called and he indicated that he could not afford the rack and pinion. The price Mr. Oris Rosalter was given for the part is from a discount store and he would have to put the part on himself. We do not do that here. We carry a 24 month, 24000 mile warrenty on quality parts. We are AAA approved shop and have 100% satisfaction.


RS
RENE S.
Ocoee, FL
Hyundai Santa Fe
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/25/2014
once again vehicle turned over without being checked
vehicle was turned over without checking if new installed parts worked...which they didn't...seems to be consistent with every visit that you need to go back several times and wait considerable time until the job gets done...then when you complain you get attitude...just not worth the fee for annual AAA card to go to a AAA business
Marge & Art J. from Ocoee Tire And Service

We took extra time to go over the parts we installed and made sure they were not fualty...which it shows to be a blend door problem not a mechanical problem with the compressor that we installed. i advised to return for farther diag. the follwing day due to lack of time customer arrived toward end of work day and we were extremly busy and droped what we could to check your vehicle.


JW
John W.
Winter Garden, FL
Ford Ranger
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/16/2013 Category: Service
John said this business did not fix his vehicle because it is not running well. All they did was turn off the check engine light and charge him $600. He will not return to them and he will not be recommending them to others based on this experience.
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. from Ocoee Tire And Service

We have already reached out to the customer. he is coming in tomorrow for a follow up.In our defense we did not know that he had problems. our policy is to make the job right. The repair was not just a check engine ligth turn off.


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