ReScore Reviews™ (1)
we apologize for David having to return. we were having some issues with the alignment machine.
In response to complaint by Oris Rosalter Invoice # 76734
Vehile 2003 Toyota Camry se was brought in to inspect the belts. Upon inspection we found that the power steering pump was leaking and laying on its side with all the bolts lossened. The pully on the pump was broken as well as the belts broken.It appeared that some attempt had been made to remove the pump and belts. We called Oris Rosalter with our diagnois and also the price of the repair at which time he authorized the repair to be done. Upon getting the pump in and the system bleed we noticied the pressure switch on the pump was faulty. Mr Oris Rosalter was called and he authorized the switch. Upon repalacing the switch we noticed his rack and pinion were leaking and he again was called and he indicated that he could not afford the rack and pinion. The price Mr. Oris Rosalter was given for the part is from a discount store and he would have to put the part on himself. We do not do that here. We carry a 24 month, 24000 mile warrenty on quality parts. We are AAA approved shop and have 100% satisfaction.
We took extra time to go over the parts we installed and made sure they were not fualty...which it shows to be a blend door problem not a mechanical problem with the compressor that we installed. i advised to return for farther diag. the follwing day due to lack of time customer arrived toward end of work day and we were extremly busy and droped what we could to check your vehicle.
We have already reached out to the customer. he is coming in tomorrow for a follow up.In our defense we did not know that he had problems. our policy is to make the job right. The repair was not just a check engine ligth turn off.