When I called the office I spoke with a mechanic who answered the phone and said to bring it back around 2:30 pm the next day. When we arrived the shop manager said he couldn’t fit us in and was very agitated his mechanic didn’t check with him before setting an appointment. So we wasted our time and he wouldn’t try to squeeze us in.
We dropped the car off the next day and was told the tire had a screw in it and the alignment checked out fine. So they charged us another fee to fix the same tire and told us to take it to the Subaru dealership if we still had alignment problems. I complained that we had already paid for the tire to be fixed but was told it was a separate leak.
The next day we drove the car to Virginia for Christmas break and it kept pulling to the right the whole trip which made it very annoying.
I’m disappointed as the shop is fairly convenient from our house and we had them replace the AC system in an older vehicle which held up for a little over a year before it started leaking Freon again. Hopefully they will improve on service but I don’t plan on going back.
We didnt charge anywhere near 4 times the price for the part. We didnt even come close to charging double the price. We dont take advantage of anyone, woman or man. The fact that you would make such a negative claim that we are a scam and that we charge 4 times the price for parts is asinine. Its not even remotely close to the truth.