I called the service department to inquire about pricing for service and info on a repair I thought should be covered under warranty. I spoke with Chelsea and she asked and answered several questions to try and determine what my situation was. Once my questions were answered, I booked my appointment. I was the first one there the morning of my appointment and when the staff arrived, they were very courteous and polite. Chelsea was there and took care of me from start to finish. We reviewed why I was there and took great care to understand my needs. I was there about 2.5 hours and received 3 updates without even asking so I'd know where the shop was on my service and to inform me that the defective component they found would in fact be replaced under warranty. The price I was quoted was the price I paid, no pressure or upsells at any point. And may I add they had the best prices of all the local dealers. I can assure you Chelsea and the team at Ontario Hyundai service have just earned a new loyal customer.

Recommended

Tina K. from Ontario Hyundai responded on 01/17/2019 11:48 AM

Thank you Antoane for the detailed 5 star review! We are very glad to hear Chelsea provided you with excellent service. And thank you for the kind words. Have a wonderful day and see you at your next service interval!

Tina King
Customer Experience Team
909.457.2779

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