Orr Hyundai of Russellville

Thank you for returning the Hyundai survey.  We are so thankful for the great score

Thank you so much for taking your time to respond to the Hyundai Survey and for the great score

Thank you for taking the time to respond to the Hyundai survey, Your score really means a lot

Thank you for taking the time to return the Hyundai survey, we really appreciate your score

Thank you for returning the Hyundai survey.  We are greatful for the score

Thank you so much for returning the survey and the score.

Thank you for returning the survey and we really appreciate the score

Thank you for taking the time to fill out the survey on your Hyundai.  We really are thankful for the score

I Appologize for your experience.  We try not to differentiate between customers.  A Service Advisor is paid off of commision and that doesn't change if you purchased your vehicle here or not.  It is customary to escort the customer to the cashiers office for payment.  I don't know the circumstances at the time and what that particular Advisor work load was at the moment compared to the others.  In any case I do appologize that the service didn't meet your expectations and hope that in the future your experience will be more to your satisfaction.

Thank you for returning the survey and for the score

Thank you for returning the Hyundai Survey.  We really appreciate the great score.  Sure appreciate your business.

We really appreciate your time in taking the survey.  Thanks so much for the great score

Thank you for taking the time to return the survey and we really appreciate the nice score

Thank you very much for taking the time to return the factory survey and for giving us a great score.

Thanks so much for the returned survey and the great score

Dear Cathy Williams I appologize for the concerns you have with your vehicle.  I reviewed the repair you came in for and noticied that the only repair complaint was to complete the secondary hood latch recall.  Recall are very specific in nature and have specific repair procedures.  This recall was to replace the secondary hood latch with a redesigned one due to corrosion.  This cable is not your primary cable. i didn't see any other repairs to your vehicle other than that so wasn't clear what concern you had with that cable two blocks later as in your complaint.  If you have a concern with the cable repair please let us know so we can remedy it. 

Thanks for returning your survey and the great score. It means so much

Thanks so much for your survey results.  It really means alot to us.