Orr Hyundai of Russellville

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479-968-4566
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Overview

Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5rating 4.46

186 Reviews

5 star
69%
4 star
16%
3 star
5%
2 star
4%
1 star
3%

ReScore Reviews™ (5)

ReScore
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5rating 3.6rating 3.6
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

CD
Chad D.
Springdale, AR
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Great service for my not-so-great car
Thanks a ton to Josh and the other folks in the service department. They helped us out of a huge pickle, were patient as they had to wait after hours for us to make decisions, and were generally just knowledgeable and super friendly.

While I would certainly recommend this service department, I will not be buying a Hyundai again. 2 lemons in a row makes a person pretty frustrated.
Recommended
SW
Susan W.
Atkins, AR
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
They always take great care of me
The service department boys are always kind and caring. They listen and respond appropriately when i have an issue with my Elantra.
Recommended
LD
Loretta D.
Russellville, AR
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Loretta Dart
Very good service and friendly.
Recommended
Jamie B., Service Director from Orr Hyundai of Russellville responded on 06/25/2018

Thank you so much for your survey and the 5 stars, means alot.

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com
Verified Customer
Russellville, AR
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Excellent Service
Excellent service! Quick and professional.
Recommended
Jamie B., Service Director from Orr Hyundai of Russellville responded on 06/18/2018

Thank you so much for your survey

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com
Verified Customer
Scranton, AR
2014 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2018 Category: Service
John in service is awesome
John does a great job keeping me informed.



Parts department needs help no parts both times I needed them.
Recommended
Jamie B., Service Director from Orr Hyundai of Russellville responded on 06/11/2018

thank you for the survey

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com
PW
Phil W.
Russellville, AR
2007 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Thanks for a job well done
Since I was there for a recall, I didn't spend one dime, but when my car came out, they had washed it. I thought that was great of them
Recommended
Jamie B., Service Director from Orr Hyundai of Russellville responded on 06/11/2018

Thank you so much for your survey

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com
CC
Christina C.
Russellville, AR
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Great service here!
This dealership service department always does a great job! They even provided a ride for me since I had an appointment I had to make. Car was in good shape, clean, and back in a timely manner. Thank you, Orr!
Recommended
Jamie B., Service Director from Orr Hyundai of Russellville responded on 05/25/2018

Thank you so much for the survey and the 5 stars

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com
Verified Customer
Dover, AR
2013 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Vehicle Service
I must admit the service has definitely improved since Orr management was introduced. Shane with the service dept has, in my opinion, went above normal expectation in my case. For that I'm most thankful.
Recommended
Jamie B., Service Director from Orr Hyundai of Russellville responded on 05/23/2018

Thank you for your survey

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com
TD
Tanya D.
Danville, AR
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Top Rated
Polite, knowledgeable, efficient, excellent customer service , only people that I will trust with my car.
Recommended
Jamie B., Service Director from Orr Hyundai of Russellville responded on 05/16/2018

We really appreciate your survey.  Thanks so much

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com
CL
Colette L.
Dover, AR
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Really liked John! He was helpful and informative.
The place was nice and clean. Service was fast. John was great!
Recommended
Jamie B., Service Director from Orr Hyundai of Russellville responded on 05/14/2018

We really appreciate your survey and score.  Thanks so much

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com
CS
Carolyn S.
Russellville, AR
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
The service department gets most service needs or issues resolved fairly quickly
issues I had been having were found and resolved
Recommended
Jamie B., Service Director from Orr Hyundai of Russellville responded on 05/14/2018

Thank you so much for your survey response

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com
MW
Mavis W.
Maumelle, AR
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Good service
I have always received good service.
Recommended
Jamie B., Service Director from Orr Hyundai of Russellville responded on 04/27/2018

We are so grateful for your survey and the 5 stars

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com
Verified Customer
Russellville, AR
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Convenience
This dealership is convenient for us
Recommended
Jamie B., Service Director from Orr Hyundai of Russellville responded on 04/24/2018

Thank you so much for your survey.

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com
PR
Petrina R.
Hector, AR
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2018 Category: Service
Always Friendly
This is my 4th vist fir service work. I'm always warmly greeted and mde to feel comfortable while I wait on my vehicle. After service work is completed the service tech always goes over everything they did and asks if I have any questions. It's great to know that my car is in good hands.
Recommended
Jamie B., Service Director from Orr Hyundai of Russellville responded on 04/23/2018

Thank you so much for your survey response and score

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com
KM
Kenneth M.
Dover, AR
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Service was great.
The service people were very respectful. The waiting area was very comfortable.
Recommended
Jamie B., Service Director from Orr Hyundai of Russellville responded on 04/19/2018

We really appreciate your survey response.  Thanks so much

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com
Verified Customer
Russellville, AR
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Great service
Great service as always
Recommended
Jamie B., Service Director from Orr Hyundai of Russellville responded on 04/19/2018

Thank you for your survey

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com
GW
Glenda W.
Dover, AR
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018 Category: Service
New Vehicle
The purchase of our vehicle was very satisfactory and the salesman exhibited concern that everything was done to our satisfaction.
Recommended
Jamie B., Service Director from Orr Hyundai of Russellville responded on 04/02/2018

Thank you so much for filling out the Hyundai Survey.  We appriciate the 5 stars.

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com
Verified Customer
Ola, AR
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2018 Category: Service
Great Service
Great service
Recommended
Jamie B., Service Director from Orr Hyundai of Russellville responded on 04/02/2018

Thank you for sending in your survey and for the great store

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com
RN
Rhonda N.
Russellville, AR
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018 Category: Service
Excellent
I had a recall on my Elantra, made an appointment took it in and it was completed in about 25 to 30 minutes
Plus updated another recall I did not know I had. I was very pleased and I would recommend them to others. Thank you.
Recommended
Jamie B., Service Director from Orr Hyundai of Russellville responded on 03/30/2018

Thank you so much for returning the survey and for the great score.

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com
JP
Justus P.
Dover, AR
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
No issues, seamless.
No problems. Friendly people.
Recommended
Jamie B., Service Director from Orr Hyundai of Russellville responded on 03/26/2018

Thank you for taking the time to fill out the sruvey.  We really apprecate the 5 stars

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com
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