Orr Hyundai of Russellville

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479-968-4566
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Overview

Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5rating 4.45
4.5

( 259 Reviews )

5 star
70%
4 star
15%
3 star
5%
2 star
4%
1 star
3%

ReScore Reviews™ (6)

ReScore
Overall Rating 3.8333333/5Overall Rating 3.8333333/5Overall Rating 3.8333333/5rating 3.8333333rating 3.8333333
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
93% Would Recommend
100% Business Response
Latest Review 7 days ago

Reviews

DH
David H.
Russellville, AR
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Oil change
Done in good time and everyone was nice
Recommended
CB
Christopher B.
Dover, AR
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Great service
Always a great experience
Recommended
CH
Caroline H.
Russellville, AR
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Personnel
Most accommodating and efficient
Recommended
AF
Arlon F.
Dover, AR
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Great service
Bought my car at Orr and have taken it back to Orr Service Dept for every service. I appreciate them taking such good care of my car for me.
Recommended
CC
Christina C.
Russellville, AR
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Fast Service
Fast and friendly service at a fair price.
Recommended
MM
Martha M.
Clarksville, AR
2019 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
friendly
friendly and helpful
Recommended
Verified Customer
Russellville, AR
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/01/2019 Category: Service
This place is great for service, and employees there are very nice and helpful
This place is great for service, and employees there are very nice and helpful
WN
Wallace N.
Russellville, AR
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Great service experience
I was there for only 1 hour.
Recommended
MS
Mikayla S.
Russellville, AR
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019 Category: Service
Customer service
Great customer service from all departments!!!
Recommended
JB
Joseph B.
Clarksville, AR
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019 Category: Service
Great people especially Josh
Great people especially Josh worked hard took care of everything above and beyond our expectations
Recommended
Verified Customer
Hartman, AR
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2019 Category: Service
Oil change , tire rotation
Everything was fine
Recommended
KG
Kevin G.
Clarksville, AR
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Just as Usual
The orr service department was just as nice and very through as always. Great team all the way around this company has put together. Service, sales, customer service, waiting area, helpful, concerned there just nothing left to say but this dealership has a first class crew put together. Will always go to Orr for any of my needs involving cars. Thank You for a great job. Kevin & Jackie Gassaway
Recommended
RN
Rhonda N.
Russellville, AR
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Fixed the problem promptly
Good service, worked us in the same day, fixed the problem.
Recommended
KM
Kyle M.
Russellville, AR
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
The people
Orr goes above and beyond to take care of my families vehicles
Recommended
Verified Customer
Dardanelle, AR
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2019 Category: Service
Really attractive facilities. Service people have not returned my call of 3 days ago regarding another vehicle I own.
I definitely don't feel that they value my business.
Recommended
Verified Customer
Dover, AR
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
great service department
Was able to get in soon for first oil change on vehicle
Recommended
Jamie B., Service Director from Orr Hyundai of Russellville responded on 08/27/2019

Thank you so much for taking the time to respond to the Hyundai Survey and for the great score

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com
JP
John P.
Russellville, AR
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Service Department
When I take one of my Hyundais in for service at Orr Hyundai of Russellville, I receive the best customer service that I could ever expect. I feel like their most important customer and I'll bet others feel the same way. The people in any organization make the difference in consumer relations and business success. These folks do it right!
Bill Peters
Recommended
Jamie B., Service Director from Orr Hyundai of Russellville responded on 08/14/2019

Thank you for taking the time to return the survey from Hyundai.  We greatly appreciate the score

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com
Verified Customer
Russellville, AR
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Santa Fe
Everything was normal
Recommended
JS
Jeff S.
Russellville, AR
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/24/2019 Category: Service
It's not great. Horrible service
Terrible place to have your vehicle service. Avoid if possible.
Jamie B., Service Director from Orr Hyundai of Russellville responded on 07/24/2019

I appologize about your experience.  Unfortunately Hyundai Service Contracts aren't readily visible without going into Hyundai Computer to see the contract.  We don't typically see customers with a Hyundai Contract. I will add a note in the system for your specific vehicle that will have them double check.  I did notice that your contract expires at 36,000 miles.  Again I appologize about your experience.

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com
Verified Customer
Atkins, AR
2016 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2019 Category: Service
Srrvy
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Recommended
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