Orr Hyundai of Russellville

Dear Cathy Williams I appologize for the concerns you have with your vehicle.  I reviewed the repair you came in for and noticied that the only repair complaint was to complete the secondary hood latch recall.  Recall are very specific in nature and have specific repair procedures.  This recall was to replace the secondary hood latch with a redesigned one due to corrosion.  This cable is not your primary cable. i didn't see any other repairs to your vehicle other than that so wasn't clear what concern you had with that cable two blocks later as in your complaint.  If you have a concern with the cable repair please let us know so we can remedy it. 

Thanks for returning your survey and the great score. It means so much

Thanks so much for your survey results.  It really means alot to us.

Thank you so much for taking the time to send in the survey and for the great score. 

Thank you for returning the survey and the great score.

Thank you so much for returning the survey and for the great score.

Thank you so much for your survey and score. It really means a lot.

I reviewed your repair orders.  From what I saw you  had 3 seperate lines of electrical complaints and one complaint about the grinding of the brakes.  You had an extended warranty with a 100.00 deductible.  The time required to trace electrical concerns was most of the labor requested.  Your extended warranty was charged and you were just left with the 100.00 deductible.  The other charges were for brakes in which it was determined that the brakes had worn so thin that they had damaged the rotors.  Since parts had to be ordered for your vehicle you paid for the parts in advance but didn't have to pay the labor until they were actually installed.  I checked to see if we had been doing oil changes since we typically check them each oil change, but didn't find any in the last few years. Unfortunately brakes are a maintenance item and is not something that is covered by your extended warranty.

Thank you so much for your survey and the 5 stars, means alot.

Thank you so much for your survey

thank you for the survey

Thank you so much for your survey

Thank you so much for the survey and the 5 stars

Thank you for your survey