Orr Hyundai of Russellville

Takes way too long

My white-haired mother went in to have a small item fixed in her truck, and came out with a brand new vehicle. She didn't even want a new vehicle and was losing my father at the time, and they totally took advantage of her age, vulnerability and passive personality. She left there driving a vehicle that was more expensive than she could afford, and she didn't even know how much it cost. This happened back in October 2017, and hopefully they have shed themselves of those sales people. But more recently, a friend of my mom's went there because of a flyer she received and the chance to win a car, and they took her keys and wouldn't give them back to her when she was ready to leave. She had to call a friend who had to call the police before they gave her keys back. I would avoid this place at all cost.

I was having a pretty rough day and the guys were super friendly. They took a few minutes to chit chat with me. I have not had much face to face communication in the last few weeks and it was nice to have a pleasant experience.

Very poor I will not be back!!!!

Good service.

Oil change and tire rotation. Ms. Mattix provided great customer service.

Service department was an excellent experience! Friendly staff and comfy waiting area . Thank you ORR, we will be back !

Nice people but need to work on getting people in and out a little quicker. Go back to scheduling appointments.

Great team to work with!

These cars are so good and reliable I don't need to see this dealer for service!

The staff were polite and did their jobs well.

Done in good time and everyone was nice

Always a great experience

Most accommodating and efficient

Bought my car at Orr and have taken it back to Orr Service Dept for every service. I appreciate them taking such good care of my car for me.