Overview

Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5rating 4.48

178 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5rating 3.6rating 3.6
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
92% Would Recommend
100% Business Response
Latest Review 7 days ago

Reviews


TD
Tanya D.
Danville, AR
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Top Rated
Polite, knowledgeable, efficient, excellent customer service , only people that I will trust with my car.
Jamie B., Service Director from Orr Hyundai of Russellville

We really appreciate your survey.  Thanks so much

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com

CL
Colette L.
Dover, AR
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Really liked John! He was helpful and informative.
The place was nice and clean. Service was fast. John was great!
Jamie B., Service Director from Orr Hyundai of Russellville

We really appreciate your survey and score.  Thanks so much

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com

CS
Carolyn S.
Russellville, AR
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
The service department gets most service needs or issues resolved fairly quickly
issues I had been having were found and resolved
Jamie B., Service Director from Orr Hyundai of Russellville

Thank you so much for your survey response

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com

MW
Mavis W.
Maumelle, AR
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Good service
I have always received good service.
Jamie B., Service Director from Orr Hyundai of Russellville

We are so grateful for your survey and the 5 stars

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com

Anonymous avatar
Verified Customer
Russellville, AR
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Convenience
This dealership is convenient for us
Jamie B., Service Director from Orr Hyundai of Russellville

Thank you so much for your survey.

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com

PR
Petrina R.
Hector, AR
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2018 Category: Service
Always Friendly
This is my 4th vist fir service work. I'm always warmly greeted and mde to feel comfortable while I wait on my vehicle. After service work is completed the service tech always goes over everything they did and asks if I have any questions. It's great to know that my car is in good hands.
Jamie B., Service Director from Orr Hyundai of Russellville

Thank you so much for your survey response and score

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com

KM
Kenneth M.
Dover, AR
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Service was great.
The service people were very respectful. The waiting area was very comfortable.
Jamie B., Service Director from Orr Hyundai of Russellville

We really appreciate your survey response.  Thanks so much

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com

Anonymous avatar
Verified Customer
Russellville, AR
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Great service
Great service as always
Jamie B., Service Director from Orr Hyundai of Russellville

Thank you for your survey

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com

GW
Glenda W.
Dover, AR
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018 Category: Service
New Vehicle
The purchase of our vehicle was very satisfactory and the salesman exhibited concern that everything was done to our satisfaction.
Jamie B., Service Director from Orr Hyundai of Russellville

Thank you so much for filling out the Hyundai Survey.  We appriciate the 5 stars.

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com

Anonymous avatar
Verified Customer
Ola, AR
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2018 Category: Service
Great Service
Great service
Jamie B., Service Director from Orr Hyundai of Russellville

Thank you for sending in your survey and for the great store

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com

RN
Rhonda N.
Russellville, AR
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018 Category: Service
Excellent
I had a recall on my Elantra, made an appointment took it in and it was completed in about 25 to 30 minutes
Plus updated another recall I did not know I had. I was very pleased and I would recommend them to others. Thank you.
Jamie B., Service Director from Orr Hyundai of Russellville

Thank you so much for returning the survey and for the great score.

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com

JP
Justus P.
Dover, AR
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
No issues, seamless.
No problems. Friendly people.
Jamie B., Service Director from Orr Hyundai of Russellville

Thank you for taking the time to fill out the sruvey.  We really apprecate the 5 stars

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com

Anonymous avatar
Verified Customer
Atkins, AR
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2018 Category: Service
Great service
Great service at Orr's in Russellville.
Jamie B., Service Director from Orr Hyundai of Russellville

Thank you for your survey.  We really appreciate the great score

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com

MM
Milton M.
Altus, AR
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018 Category: Service
Very professional
Professional and fast service without cuting corners.
Jamie B., Service Director from Orr Hyundai of Russellville

Thank you so much for returning the survey.  We appreciate the great feed back.

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com

Anonymous avatar
Verified Customer
Russellville, AR
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Service is good, but hard to reach on the phone
When I've called to speak to someone in the service department, I have been put on hold for several minutes. I hung up because I got tired of waiting. The other day after 4 minutes on hold the receptionist came back on the line and took a message and the service department promptly called me back. If this had happened once I could have overlooked it thinking maybe everyone was on break, but since it happened more than once, it is not a good thing. Otherwise, once I was there, they are very helpful and professional. Very nice service department. And everyone in the company seems very nice. They just need to have someone on the phone in the service department or the main receptionist needs to get back to the caller so they are not left on hold so long.
Jamie B., Service Director from Orr Hyundai of Russellville

Thank  you for returning the survey.  We really appreciate the 5 stars

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com

JB
Joel B.
Pottsville, AR
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018 Category: Service
Great service
Great service
Jamie B., Service Director from Orr Hyundai of Russellville

Thank you for your survey. The 5 stars means alot

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com

CB
Christopher B.
Dover, AR
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Great service
Starting issue with my 2017 Elantra and the tow truck came and I was fixed in no time!
Jamie B., Service Director from Orr Hyundai of Russellville

Thank you so much for returning the survey and for the great score

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com

RH
Randi H.
Russellville, AR
2017 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2018 Category: Service
Excellent
Very pleased

GW
Glenda W.
Dover, AR
2017 Hyundai Sonata
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/20/2018 Category: Service
Auto service
Time frame was longer than expected
James P. from Orr Hyundai of Russellville

We apologize your the visit took longer than expected and that you were displeased.  We appreciate your feedback so that we can make improvements accordingly.  Thank you for your business.  


RB
Robert B.
London, AR
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2018 Category: Service
Saturday service
Service in less than 30 minutes.
Jamie B., Service Director from Orr Hyundai of Russellville

Thank you very much for your response to the survey.  We really appreciate the score

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com

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