Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

469 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
97% Would Recommend
Latest Review 5 days ago

Reviews


BK
Brad K.
Independence, MO
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
They Know Their Hondas
These folks can tell exactly what's wrong with my car and fix it in a jiffy. With 230,000 miles, my car is still going strong and just has a little blip once in a while. Otto's fixed only what it needed this week and got me back on the road. Over the last 24 years, I've brought them five different vehicles, and they know these Hondas inside and out. That makes the process smooth!

JW
James W.
Lees Summit, MO
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
they do a good job
The CRV need new tires and my wife is very happyy the way the CRV drives now

CL
Charlotte L.
Kansas City, MO
Acura 3.2TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Charlotte said the business got her in and out before her scheduled appointment. The business is fair, knowledgeable, and reasonably priced.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Raymore, MO
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019
Convenient and quick
Longtime customer since 1986. Always good service.

TN
Tim N.
Lees Summit, MO
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019
The people & the helpful service they provide. That's some of what makes Otto the only place I would go.
I had driven from my home to a location not far from Otto. When I parked, walking to the rear of the car I smelled a hot break smell. Fortunately I was only a couple of miles from the shop. When I arrived they set me up with a loner. Turns out it was a bad break caliber. Having the loner and not Having to drive home keep me from having more damages to the brakes. Thanks Tim N.

TY
Tony Y.
Kansas City, MO
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Tony said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

AS
Andrew S.
Blue Springs, MO
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2019
Maintenance at it's best
Otto's was able to identify a few other items in need of repair, I followed their recommendations and now may car drives like new!

Verified Customer
Kansas City, MO
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019
Professional and Friendly
We spoke with a total of 3 people and all were nice and knowledgeable. It is nice to find a place for repairs who specialize in Honda's other than a Honda dealership, The shop waiting area is nice, clean and an area for little ones to play.

Verified Customer
Lees Summit, MO
Honda Civic Si
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2019
Helped so much
Otto's service was so helpful and understanding of my situation. They took the time to explain all the problems of my car and gave me the insight on what should be done. There place is very clean and professional. I will be taking my car and any future cars to them.

JS
James S.
Lees Summit, MO
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019
You’ll be glad you brought your car here!
My car had a terrible rattling noise coming from the front. It was so annoying I could hardly stand to drive it! I scheduled an appointment and the they were able to assess the problems quickly and get it repaired the same day! They also fixed my brakes and changed my oil during the same appointment! I highly recommend Otto Service, they do outstanding work!

FP
Farley P.
Kansas City, MO
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
Service was appropriate, timely and friendly
My appointment time was met, service was friendly, and the appropriate repair service
was completed quickly. Thank you, Otto Service of KC.

DS
Delano S.
Kansas City, MO
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019
Quality service
They are superb!

DM
Dottie M.
Kansas City, MO
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Great Business
Ottos is a business you can trust for their expertise and also their truthfulness. Have been a customer for many years .

MB
Matt B.
Overland Park, KS
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Matt said the employees were honest. They completed the work at a fair price. They worked with him.
This review was collected via phone interview by Customer Research Inc.

JB
Jason B.
Missouri
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Jason said this is a good business. The employees took good care of him and the prices were good.
This review was collected via phone interview by Customer Research Inc.

EP
Elidh P.
Overland Park, KS
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2019 Category: Service
Elidh said that the place fixed what she needed.
This review was collected via phone interview by Customer Research Inc.

RH
Rita H.
Lees Summit, MO
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2019
Attention to detail
Always willing to answer questions and make suggestions.

CD
Carolyn D.
Kansas City, MO
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019
Love this place!!!
They always find the problem and explain things so u understand. Great place to take your vehicle....

Verified Customer
Belton, MO
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019
great service
great service, good place to take older honda cars

BK
Bill K.
Belton, MO
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019
you take care of your customers!!!!!
You take care of your customers!!!