ReScore Reviews™ (1)
Matt was professional and kind. Because of him i will recommend this company.
Thank you, Carl, for the kind words. We always will try to do our very best for you because we care. Thank you for being a valued part of the Otto Service family! We appreciate you and look forward to seeing you in the future. Stay safe on the road and in life, Carl!
Thank you very much for the kind words, as well as the referrals, Dennis! It means so much to our small business and our family! Thank you for being a valued member of our auto family! Stay safe on the road and in life! We are here when you need us!
After discussing the matter with my team today, as owner, I am sorry if there was a miscommunication. Our highly-qualified and responsible technician who worked on your vehicle did notice the damage when he raised your vehicle up on the lift. He however did not write it in the notes as we do not perform that kind of work at our facility. My Service Manager, Cody, was wanting to show you the damage you brought to his attention so that he could properly explain it to you. You were unwilling to do so. He said that the technician maybe wrote it in his notes, but after viewings the notes he had not. The damage you are referring to that you believed to be done at our facility was very obviously something that it had happened some time ago. You could clearly see the rust from the damage. That doesn't happen overnight. There would have been other indicators if it was new damage, which is why my Service Manager was wanting to show you. The damaged part you are referring to also would have had to be from a blunt impact, such as hitting a curb. Not something from our facility such as raising and lowering it on a lift. I can assure you, if something happened at our facility to damage you vehicle, you would have received a phone call prior to coming in and we would have had it resolved. Accidents happen, but we always try to fix them as best we can. We not only care for people's vehicles we care about people. We know they are the heart of our small business. Unfortunately, the matter at hand was not something that we did. We would be lying if we said we did just to make the customer happy and that is not a moral of ours. If you would like to stop in some time, I would be happy to raise your vehicle up on a lift and discuss the damage with you. We appreciate you choosing Otto Service for your vehicles needs and hope you stay safe on the road and in life!
Leanne, your kind words touched our hearts when we needed it most. Running a small business is not for the faint of heart, but it is customers like you and your family who bring a smile to our faces at the end of the day. You are one of the reasons why we call our customers our family. Whether you are a customer anymore or not, you will alway be family to us. Thank you for the years of support and referrals as well! We hope to see you again on the road of life and wish you nothing but safe travels as you go! Thank you for being a valued member of our auto family! We also truly thank you for the wine you brought us as a parting gift! You are too kind! We will dearly miss you and your family!
Thank you very much for the feedback, Kathy! We are thankful to have you as part of our auto family! We are always here for you when you need us! Stay safe!
Thank you for taking the time to let us know how your service was, Lizzie! We appreciate having you as part of our Otto Service family! Glad we were able to get you back on the road safely and quickly!
Thank you for the feedback, Richard! We appreciate having you as part of our auto family! Thank you for choosing our small business! Stay safe on the road and in life!
Thank you for taking the time to let us know how your service was, William. It is an honor to have you as part of our auto family! Thank you for choosing our small business! We look forward to seeing you again in the future! Stay safe on the road and in life!
Thank you very much for the feedback! It is an honor to have you as part of our Otto Service family! We are happy we were able to help service your Honda and get you back on the road safely!