ReScore Reviews™ (1)
Your feedback means so much to us, Marilyn. Thank you for taking the time to let us know how we did. We appreiate you and are thankful to have you as part of the Otto Service family. Have a fantastic week!
Thank you so much for the kind words, Lewis. We appreciate having you as part of the Otto Service family. Thank you for trusting us with the safety of your Honda. Have a incredible new year!
The real problem quickly came when he said that it would cost additional $614 dollars to fix. I suggested since they forgot to fix the motor mount that they eat half the cost, Why not make them pay all the cost? Well sometime it’s easier to try and work things out. I thought this was more than fair. Unfortunately they didn’t. At this point since Cody and his supervisor Andrew weren’t going to work with me I suggested they let the owner know what was going on, so I left the car there over the weekend which by the way I had planned to drive to Mexico Missouri to visit family. Long story short they later called that same day and agreed to fix the rear motor mount, which they did that following Tuesday. I would like to add that the story still didn’t end well I paid over $1300 dollars and my rear motor mount they allegedly fixed makes a clanking sound when engine engages from park to drive or to reverse. So am I happy. NO!! Will I bring my car back again? NO!!
Tony, I am sorry to hear you wont be coming back in.
When a vehicle needs over $2000.00 dollars in repair and you have a $1000.00 dollar budget our procedure is to prioritize & recommend safety & reliability first. Our service advisors are not paid on commission so they have nothing to gain by trying to upsell repairs, their goal is always safety first. We always inform you what your vehicle needs and you decide how you would like to proceed. Since the engine mount was not a safety item and cost over $600.00 it doesn't make sense to replace that part when there was safety items needed that would take precedent over the engine mount. For example you had bald tires and one that was ready to blow out if we had replaced the engine mount and waited on the tires since they were still holding air you leave our facility and have a blow out then you would ask why didn't we as professionals recommend a repair having a higher priority that could leave you or your family on the side of the road or in an accident. We did not forget to replace the engine mount we were trying to stay within your budget & making your car safe & reliable for you and your family to drive. When you picked up your car you wanted to look at the engine mount that was not replaced that we informed you was not replaced. We informed you at that time the car was safe to drive to Mexico Missouri as the safety & reliability items had been repaired and we kept the cost within your budget. We are happy to show anyone what was replaced on their vehicle at any time and save old parts for viewing . (When in doubt Ask) We always say is the best thing to do. There is no question about the rear engine mount allegedly being replaced, We Agreed to split the price as to your request, we saved the old part & supplied you with a copy of our receipt from the dealer for the part that we purchased as you requested. I know that we are human and make mistakes so if a miscommunication happened I wanted to meet your request to make things right. If you have someone you trust they can look at the rear engine mount & tell it is a new part. We will continue to recommend safety & reliability repairs first before cosmetic or comfort repairs if there is a budget needed. Thank you for your feedback I hope your 1992 honda accord is performing well for you and your family. May you have an excellent 2019.
From your Otto Service family.
Thank you so much for the kind words, Mike. We appreciate having you and your family as part of the Otto Service family. Thank you for trusting us with the safety of your family. We appreciate you! Have a wonderful new year!
Thank you so much for the kind words and continued support, Lorri! We appreciate having you as part of the Otto Service family. Thank you for trusting us with the safety of your Honda. We appreciate you Have a wonderful new year!
Thank you so much for the kind words, Ron. We appreciate having youd as part of the Otto Service family. Thank you for trusting us with the safety of your Toyota. Have a wonderful new year!
Thank you, Kevin, for the continued support and kind words! We appreciate having you and your family as part of the Otto Service family. Thank you for trusting us with the safety of your dear family. Have an incredible new year!
Thank you so much for the kind words, Danna. We appreciate having you as part of the Otto Service family. Thank you for trusting us with the safety of your Honda. Have a wonderful day!