Reviews
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David W.
Bellingham, WA
Subaru Forester
Verified
David said the business was quick and straight to the point. They identified the problem right away and fixed it.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Lindsay K.
Bellingham, WA
Chevrolet Impala
Verified
Lindsay said the staff did all of the work that needed to be done in a timely manner. The work was appropriately priced, and she felt they did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Rose T.
Bellingham, WA
Honda Civic
Verified
Rose said Steve is the best. She has been going to the business for 20 years.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Malorie S.
Bellingham, WA
Mazda Mazda3
Verified
Malorie said they helped her make her decision and were easy to talk to.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Ellie W.
Ferndale, WA
Pontiac Vibe
Verified
Ellie said her overall experience was good. It was really easy to get in and out.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Wendell K.
Bellingham, WA
Dodge Intrepid
Verified
Quick & honest
I went in assuming it was going to be a much bigger repair. I shared what I thought so if he had agreed I would be none the wiser. I was of course wrong. Happily so.
Recommended
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Steve B.
Bellingham, WA
Toyota RAV4
Verified
Steve said the business employees are extremely nice. He likes their services and prices. They do the job right.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Chuck G.
Acme, WA
Dodge Pickup
Verified
Excellent service
Very good communication and service. I would highly recommend panacea to anyone looking for a great service center.
Recommended
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Sydney S.
Bellingham, WA
Volvo XC90
Verified
Sydney said they were kind and polite. The staff gave his wife a ride to and from the business. He was surprised they charged him $136 to give him a quote for a service that he wasn't there for. He actually received 2 different quotes, for 2 different things. One, he did not ask for. He stated he didn't think they needed to take apart the exhaust system to find the noise, and he was thinking he won't ever use the place again. It was really expensive. He said maybe this visit was just a fluke.
This review was collected via phone interview by Customer Research Inc.
Steve H. from The Panacea Automotive Repair responded on 06/25/2018
We are sorry you feel like you didn't get your moneys worth. It should be noted that your noise was isolated to the exhaust manifold area which is coved by heat shields that would need to be removed in order to isolate exactly where it was coming from. Even gettng to the point where we could isolate it as far as we did required removal of the upper body brace, lifting of the vehicle and two techs (one to get noise to occur and the other to listen with a shethoscope). The estimate you were given was based on what we expected to find when shields were removed and was a worst case scenario. This was explained to the person that picked up the vehicle. As far as the estimate you didn't ask for, we consider our duty to let people know of issues we observe while inspecting their vehicle to avoid future more expensive repairs. I apologize if you did not want to know about these things.
Steve HazelThe Panacea Automotive Repair
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Brandon M.
Bellingham, WA
Jeep Grand Cherokee
Verified
Brandon said this business had really good service. They did exactly what needed to be done, nothing more or less. It was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Avery W.
Bellingham, WA
Ford Econoline Wagon
Verified
Avery said the staff tightened the battery cable which saved him a lot of money. The people at the business are really nice, and did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Debbie V.
Bellingham, WA
Ford F-150
Verified
Debbie said she has been going to them for years. She said the business is always trustworthy, honest, reliable, and they do a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Benjamin B.
Bellingham, WA
Hyundai Entourage
Verified
Benjamin said working with the staff was easy, and they got the job done.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Deming, WA
Ford Ranger
Verified
Pleasant, honest service. Good communication.
So appreciative of last minute repair to my grandson's pickup as he was in the process of helping me move.
Recommended
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Alic T.
Bellingham, WA
Toyota Camry
Verified
Alic said they have prompt service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Austin A.
Washington
GMC Sonoma
Verified
Austin said he recommends this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Gary R.
Bellingham, WA
BMW Z3
Verified
Gary said everything is good. He's been going to this business for 12 years.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Michael B.
Bellingham, WA
Toyota Tacoma
Verified
Michael said the staff provided a ride, gave great service, and were very helpful overall.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Krista M.
Bellingham, WA
Honda Accord
Verified
Krista said the service was really good and convenient. She said the staff were really nice.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Catherine S.
Bellingham, WA
Toyota Matrix
Verified
The Best!
I have had Steve take care of my cars for many years. He and his crew are professional, friendly, knowledgeable, quick and completely honest! I trust them to always do what needs to be done to keep my car running at its best! I have and will continue to recommend Steve to others. Thank you!!!
Catherine Schellenberg
Catherine Schellenberg
Recommended