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Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

297 Reviews

100% Would Recommend
Latest Review 24 days ago

Reviews


SS
Sydney S.
Bellingham, WA
Volvo XC90
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2018 Category: Service
Sydney said they were kind and polite. The staff gave his wife a ride to and from the business. He was surprised they charged him $136 to give him a quote for a service that he wasn't there for. He actually received 2 different quotes, for 2 different things. One, he did not ask for. He stated he didn't think they needed to take apart the exhaust system to find the noise, and he was thinking he won't ever use the place again. It was really expensive. He said maybe this visit was just a fluke.
This review was collected via phone interview by Customer Research Inc.
Steve H. from The Panacea Automotive Repair responded on 06/25/2018

We are sorry you feel like you didn't get your moneys worth. It should be noted that your noise was isolated to the exhaust manifold area which is coved by heat shields that would need to be removed in order to isolate exactly where it was coming from. Even gettng to the point where we could isolate it as far as we did required removal of the upper body brace, lifting of the vehicle and two techs (one to get noise to occur and the other to listen with a shethoscope). The estimate you were given was based on what we expected to find when shields were removed and was a worst case scenario. This was explained to the person that picked up the vehicle. As far as the estimate you didn't ask for, we consider our duty to let people know of issues we observe while inspecting their vehicle to avoid future more expensive repairs. I apologize if you did not want to know about these things.

Steve Hazel
The Panacea Automotive Repair

JH
Jessica H.
Bellingham, WA
Toyota Camry Solara
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/29/2016 Category: Service
Jessica said something went bad in her vehicle and she drives from Bellingham to Everett for school. They had a free battery check-up that day and they told her the battery was bad. She got her battery changed and drove it back home and on the hour drive she had barely made it home. She called them and they told her it was the alternator. Now she feels like she paid for a battery she may not have needed. They put the alternator in but still charged her for the battery.
This review was collected via phone interview by Customer Research Inc.
Steve H. from The Panacea Automotive Repair responded on 09/29/2016

I am sorry, but you are mistaken. I went through all of our records concerning this vehicle (the only one we have for you) and we have NEVER replaced either a battery or an alternator for you. You must have us confused with a different shop.

Steve Hazel
The Panacea Automotive Repair

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