Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

366 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
84% Business Response
Latest Review 4 days ago

Reviews


JJ
JABARI J.
Ithaca, NY
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/31/2017
Customer service and care
Great work for a competitive price. Kind and honest mechanics.
Manager from Patterson's Service Station responded on 04/20/2017

Thank your for bringing your car to our shop. We are happy to hear that the work done was great.


BT
BRAD T.
Ithaca, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2017
On time, on budget, as promised
They did exactly what they said they would do, in the time they said it would take. No surprises, no delays. They operate like professionals.
Manager from Patterson's Service Station responded on 03/30/2017

We are glad that you had a great experience at our shop. It is nice to have such postive feedback. Thank you for being our customer.


V
Valued Customer
Ithaca, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2017
Good service!!!!
Very thorough in diagnostics, great customer service.
Manager from Patterson's Service Station responded on 03/28/2017

Thank you for coming to Patterson's. We appreciate your recommendation. We value you as a customer.


EM
Etienne M.
Ithaca, NY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2017 Category: Service
Etienne said the business took care of his needs, they gave him good advice and he will also be a repeat customer.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 03/30/2017

Thank you for recommending us and stating that you would be a repeat customer. We look forward to working with you again.


CB
CHRIS B.
Ithaca, NY
Subaru XV Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2017
Great service!
Excellent and professional service!
Manager from Patterson's Service Station responded on 03/28/2017

We value you as a customer. Thank you for your review and recommendation.


TH
T.J. H.
Ithaca, NY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2017 Category: Service
T.J. said this business always has good service. She can always count on them.
This review was collected via phone interview by Customer Research Inc.

JB
Jennifer B.
Ithaca, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2017 Category: Service
Spoke with Mark. He said he has been going to them for years. He was happy with their service.
This review was collected via phone interview by Customer Research Inc.

MT
Mark T.
Hector, NY
Lexus RX 400h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2017 Category: Service
Spoke with Kim. She said they accommodated her and offered her a loaner vehicle. She stated they were polite and she felt confident that they were going to fix her vehicle.
This review was collected via phone interview by Customer Research Inc.

CC
CHRISTIE C.
Ithaca, NY
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2017
Superb customer service
Hidden gem that I hope is here forever. Extremely knowledgeable staff, VERY quick service and very friendly. They go above and beyond and really care. Haven't found this anywhere else in Ithaca and I've lived here for over 20 years.

JC
JEFF C.
Millport, NY
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2017
Good professional service
Their service was done professionally and timely, they were thorough in examining the proper working systems of my vehicle. Would recommend them to anyone who cares that their vehicle is maintained as it should.

NR
NOREEN R.
Pittsford, NY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2017
Emergency Repair
My car decided to need a new alternator and battery as I was in Ithaca on a visit from Rochester. Patterson's was able to do the repair in a few hours that afternoon and get me on my way.

JG
JOANIE G.
Ithaca, NY
Honda
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2017
friendly efficient
terrific service and customer friendly

SG
Sandy G.
Newfield, NY
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2017 Category: Service
Sandy said the business provides good, timely service.
This review was collected via phone interview by Customer Research Inc.

RS
RON S.
Ithaca, NY
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2017
service
The staff ;the service. The helpfulness the convenience

JA
Jeff A.
Ithaca, NY
Toyota Prius
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/04/2017 Category: Service
Jeff said this business did a really good job.
This review was collected via phone interview by Customer Research Inc.

KS
KATIE S.
Freeville, NY
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2017
Patterson's always dependable
I've been bringing my car to Patterson's for many years and have always felt like they've apppreciated my business and cared about me as a customer. There is new ownership in place now, but many of the old crew is still there and it looks like they're trying to continue in the great tradition that Dave Patterson started and continued for many years.

DG
DENISE G.
Ithaca, NY
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2017
Reliable and honest
Recently I had my car inspected at Patterson's garage.Good news is not always the case when it's an older vehicle.They were honest and told me some alternatives to an otherwise costly repair which I appreciated.I refer many people to them for this reason.

GP
Gim P.
Ithaca, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2017 Category: Service
Gim said everything is working well.
This review was collected via phone interview by Customer Research Inc.

AG
Aaron G.
Ithaca, NY
BMW 535xi
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2017 Category: Service
Aaron said they were timely and there were no issues.
This review was collected via phone interview by Customer Research Inc.

JA
Judi A.
Trumansburg, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2017 Category: Service
Judi said they stopped eating their lunch to fix her headlight.
This review was collected via phone interview by Customer Research Inc.