ReScore Reviews™ (1)
Tracey, it was nice meeting you the other day. I'm glad we had time to fit you in as new customer without an appointment that afternoon. Regarding your NY vehicle inspection, I hope you understand that we have no control over passing or failing a vehicle that has the "Check Engine" light illuminated on the dash. The NY State inspection computer that we hook to your car automatically fails the car under this circumstance and leaves us with no option until that problem is corrected. Perhaps we failed in our attempt to explain this clearly while you were here, and I hope this clears things up. Best Regards, Mike.
Chris, we are sorry that you had a less than satisfactory experience. Upon review, you are totally correct and we dropped the ball. Thank you for giving us a second chance this week to meet and hopefully exceed your expectations! Thank you for your continued loyalty.
Joseph, so sorry we were not able to see the leaks. Often it takes a week or more for the leak check dye to be visible. I wish we could have had the opportunity to check again. We strive very hard to provide excellent service and value to every customer. We would welcome the opportunity to work with you again.