Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

365 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
84% Business Response
Latest Review 5 days ago

Reviews


CB
CHRIS B.
Ithaca, NY
Subaru XV Crosstrek
Verified Customer
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08/26/2017
Knows how to recapture customers!
After my experience with missing service items Mike reached out to me and offered a solution. I brought my vehicle back and all was taken care of quickly and accurately. They've recaptured our business and built loyalty through great customer service and excellent work. Thanks Pattersons!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/26/2017
Losing its edge?
Second time we have taken vehicle for service and they did not complete all services on the work order. Considering switching to a more reliable garage.
Manager from Patterson's Service Station responded on 08/30/2017

Chris, we are sorry that you had a less than satisfactory experience. Upon review, you are totally correct and we dropped the ball. Thank you for giving us a second chance this week to meet and hopefully exceed your expectations! Thank you for your continued loyalty.


JR
John R.
Ithaca, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
John said that the place was very good, they did him some favors and he had no complaints.
This review was collected via phone interview by Customer Research Inc.

MV
Matthew V.
Ithaca, NY
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Matthew said the business was attentive to his issues and they were also honest.
This review was collected via phone interview by Customer Research Inc.

DH
Dee H.
Brooktondale, NY
Nissan JUKE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Dee said they always know who she is when she brings in her vehicle and they are very nice.
This review was collected via phone interview by Customer Research Inc.

TC
Thomas C.
Ithaca, NY
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Spoke with Tom. He said they do good work and he has used them for years.
This review was collected via phone interview by Customer Research Inc.

AP
ADAM P.
Ithaca, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Patteron's is always reliable and honest
We have been relying on Patterson's to take care of our vehicles for over 30 years. They have never disappointed us. The workmanship is always top quality and they will always take the time to explain our options.

YS
Yao S.
Ithaca, NY
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2019 Category: Service
Yao said the employees were very friendly. They were helpful. They provided good service. They were unable to solve her vehicles issue.
This review was collected via phone interview by Customer Research Inc.

AP
Alexander P.
Ithaca, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Alexander said they explained in detail the issues and were respectful when they listened to him.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Ithaca, NY
Nissan Rogue Select
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019
Girlfriends Car
They brought to my attention that my girlfriend's brakes were dangerously worn. They never pressure you to use their service, but are honest and do great work. They were able to quickly get the car in to replace the brakes at a time that worked for us. They're a great group of down to earth guys

SC
SALLY C.
Breesport, NY
Buick Envision
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019
Great service.
I give them an A+ for customer service, friendliness and a job well done n

PT
PAULA T.
Ithaca, NY
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
Great service at Pattersons
I had a great experience at Pattersons. Took off the snow tires. All set for summer.
Thanks, guys.

DC
DEBORAH C.
Ithaca, NY
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019
Inspection
I am glad I take my car to your shop

Verified Customer
Ithaca, NY
Subaru Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019
Just good people
Exceedingly kind and helpful people who cared about me and my car.

KC
Kyle C.
New York
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Kyle said the service was made easy, and there were no problems.
This review was collected via phone interview by Customer Research Inc.

MH
Michelle H.
Newfield, NY
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
Michelle said the staff are always willing and able to help and they are very pleasant. She also said that it is always a pleasure to go to the business and they give their honest opinion.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Binghamton, NY
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019
Wonderful
What a great service station. After an unexpected breakdown on late Friday afternoon, the good folks at Patterson's were able to figure out the problem and replace the failed parts in short order. The service we received was a bright light on an otherwise difficult day.

V
Valued Customer
Ithaca, NY
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019
Outstanding customer service!
The staff at Patteson's are always professional and pleasant to work with.
They have always provided timely work at a fair price.

LS
Laura S.
Ithaca, NY
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Laura said everyone was very helpful and also kind. The work turned out great.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 04/16/2019

We are happy to hear that your work on your vehicle turned out great. Thanks for coming to our shop.


AD
Andy D.
Ithaca, NY
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Andy said that the place is always responsive and has fair prices.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 04/16/2019

Glad to hear that you are happy with our shop. Thanks for bringing your vehicle to us. 


DK
DOUGLAS K.
Ithaca, NY
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019
Patterson's Rocks
Every time I bring my car in for repairs or service at Patterson's, I have been treated with top notch customer service and technical effectiveness. One of the great features of having work done at Patterson's is being able to use a loaner vehicle to get to work and back while my car is in their care. No pun intended , but I have never been steered in the wrong direction. Sorry! Patterson's will always bee my first choice: reliable, fair, highly skilled.
Manager from Patterson's Service Station responded on 04/16/2019

Thank you so much for bringing your vehicle to our shop. We appreciate your business. Glad we have a loaner for you. Thanks for recommending us to others too.