Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

365 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
84% Business Response
Latest Review 7 days ago

Reviews


AD
Al D.
Ithaca, NY
Jeep Cherokee
Verified Customer
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02/09/2018 Category: Service
Al said they were pretty good and efficient. Nathan is always very pleasant and cordial. He likes their customer service. He had called the day before the service. He was able to drop his vehicle off, get the diagnosis and have his vehicle repaired all in the same day.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 02/21/2018

Thanks for recommending us. Glad to hear that you had a good experience at our shop.


EH
ELIAS H.
Ithaca, NY
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018
Best place in Ithaca
Friendly and fast service! Cheep!l and always communicative!
Manager from Patterson's Service Station responded on 02/21/2018

Thank you for bringing your vehicle to our shop. We appreciate your business and recommending us to others.


KY
Kevin Y.
Ithaca, NY
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2018 Category: Service
Kevin said he's satisfied with the service and didn't have any major problems with the business.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 02/21/2018

Thank you for your review and recommnending us to others.


DR
DAVID R.
Ithaca, NY
Subaru Outback
Verified Customer
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02/04/2018
Good honest and professional service
Communication was clear, the work was done well and on time. Good advice on what is needed and why. What more do you want? Also, the location is quite convenient, right downtown, close to bus stops to everywhere in the area, or walk up Buffalo St. to Cornell.
Manager from Patterson's Service Station responded on 02/21/2018

Thank you for the review. We appreciate your business.Thanks too for recommending us to others.


RS
RON S.
Ithaca, NY
Honda Fit
Verified Customer
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02/03/2018
The ability to work with folks who have a difficult schedule . Thye are flexible .
They have always worked with my difficult schedule and have had the work completed on time or earlier than expected. The mechanics are great and Mike and Nathan are as well .
Manager from Patterson's Service Station responded on 02/21/2018

Thank you for bringing your vehicle to our shop. We are happy to work with your schedule and are glad that it has worked out. Thanks too for recommending us to others.


AG
Andre G.
Ithaca, NY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2018 Category: Service
Andre said the staff was timely, thorough and competitively priced.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 02/21/2018

Thank you for recommending us to others. We appreciate your business.


TS
Tom S.
Cortland, NY
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2018 Category: Service
Tom said everything went well at this business. He had no complaints. He appreciated the staff made sure to address his issues with transportation. They knew he needed his vehicle back that day, and they exhausted their day servicing it in time.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 02/21/2018

Thank you for bring your vehicle to our shop. Thanks for the kind words and recommending us to others.


AM
Allison M.
Freeville, NY
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2018 Category: Service
Allison said the business is very convenient, and the employees are very knowledgeable. They were professional, and up front with her. They never tried to talk her into doing work that didn't need to be done, and they found ways to save her money. They greeted her by name, and were friendly and courteous.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 02/21/2018

Thank you for recommending us to others. We appreciate your business. 


MH
MIKA H.
Ithaca, NY
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018
Fast service
Waited very little time and they are great.
Manager from Patterson's Service Station responded on 01/19/2018

Glad to hear you had a great experience at our shop. Thanks for recommending us to others.


SS
SANDRA S.
Ithaca, NY
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018
Excellent
Attentive, efficient service: prompt, reliable, and helpful.
Manager from Patterson's Service Station responded on 01/19/2018

Thank you for recommending us to others. Glad we could help you.


NS
Nancy S.
Ithaca, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018 Category: Service
Nancy said they are great and she recommends them all the time.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 02/21/2018

Thank you so much for recommending us all the time. Thank you too for your business.


LD
LAURIE D.
Ithaca, NY
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018
friendly service -- even at the 11th hour!
got me in right away immediately after I called. didn't take long to fix 'er up. thank you so much!
Manager from Patterson's Service Station responded on 01/17/2018

Thank you for bringing your vehicle to our shop. We are glad that everything worked out. 


CG
Court G.
Ithaca, NY
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Spoke with Court's wife. She said the staff is always on time, and they have never had any trouble with the work they have done.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 02/21/2018

Thank you for bringing your vehicle to our shop. Thanks for recommending us too.


TG
TOM G.
Ithaca, NY
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2018
Couldn't be better!
I received great, effective service when I stopped in with a car problem. They were friendly and efficient.
Manager from Patterson's Service Station responded on 01/17/2018

Thank you for your kind words. We appreciate your business. Thanks too for recommending us.


MB
Mwanzaa B.
Ithaca, NY
Lexus RX 400h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018 Category: Service
Mwanzaa said staff did a great job servicing his vehicle at this business. He appreciated their timeliness. He got his vehicle back on the same day. They were very courteous and good to work with.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 01/19/2018

Thank you for bring your vehicle to our shop. We appreciate your kind words and recommending us to others.


DM
Dylan M.
Ithaca, NY
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2018 Category: Service
Dylan said Mike had a calm demeanor. He said he would not recommend this business, but chose not to elaborate further.
This review was collected via phone interview by Customer Research Inc.

BM
Bill M.
Ithaca, NY
INFINITI G37 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018 Category: Service
Spoke with Judith. She said they did a very good job.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 01/17/2018

Thank you for taking time to recommending us to others. We appredciate your business.


DT
David T.
New York
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2018 Category: Service
David said the staff was courteous. They treated him with a professional manner.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 01/13/2018

Thank you for coming to our shop. We appreciate your business. Thanks for your freindship too!


MK
Mackenzie K.
Ithaca, NY
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2018 Category: Service
Mackenzie said the business is very good. They were finished when they said they were going to be done. They were courteous and honest. She stated she felt they did not over charge her.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 01/13/2018

Thank you for the bringing your vehicle to our shop. We appreciate your business. We are pleased to hear that we finished your vehicle when it was promised. Thanks too for recommending us.


DR
DAVID R.
Ithaca, NY
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2018
Efficient, fair, good work
I appreciated that Pattersons could get me in on the first workday of the month for inspection. They were quite clear on what passed inspection now but which needs to be taken care of soon to maintain a safe vehicle. Communication is outstanding, they are clearly interested in keeping customers long-term.
Manager from Patterson's Service Station responded on 01/13/2018

Thank you for taking time to review us. We appreciate you recommending us to others and are happy to hear that you had a good experience at our shop.