Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

614 Reviews

99% Would Recommend
95% Business Response
Latest Review 4 months ago

Reviews


SH
Sherry H.
Concord, NC
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2017 Category: Service
Sherry said they were honest and trustworthy. They did as promised. She appreciated everything they did.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 05/09/2017

We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


LP
Lisa P.
Cornelius, NC
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2017 Category: Service
Lisa said the person who performed the repair was an experienced mechanic and they did a good job.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 05/09/2017

Thank you for taking the time to review our services.  Your opinion is very important to us.  We are constantly looking for ways to improve our services, so don’t hesitate to let us know if you ever have any suggestions.   We are so glad that you were pleased with our services.  Thank you, Paul & Pat


DK
Donetta K.
Concord, NC
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2017
Always on top of what my vehicle needs and always checks with me first on the budget! :)
Nuf said! lol :)
Paul R. from Pauls Automotive Service And Repair responded on 05/09/2017

Your review is very important to us Donetta and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


CW
Curtis W.
Kannapolis, NC
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2017 Category: Service
Curtis said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 05/04/2017

Thank you for your review Curtis, your feedback helps us better serve our customers! Hope to see you again soon.


KG
Kurt G.
Mount Pleasant, SC
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2017 Category: Service
Kurt said the employees at the business did what they said they would do.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 05/02/2017

We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


MT
Margaret T.
Concord, NC
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2017
Friendly and great service
Very honest people which I find very refreshing in this day and time.
Paul R. from Pauls Automotive Service And Repair responded on 05/02/2017

Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


BW
Beatty W.
Concord, NC
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2017 Category: Service
Beatty said this business is awesome. She has never dealt with nicer people at a business. Paul knows what he is doing and he works with her. Once the vehicle is fixed it stays fixed.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 04/27/2017

Wow what a great review Beatty!! Thank you so much.  We are happy that you were so pleased with our services and we look forward to working with you in the future. Reviews and word of mouth are our life blood so thanks for the assistance.  We hope to see you at our Customer Appreciation day May 6th at 11:30. Thank you, Paul & Pat


MW
Marie W.
Concord, NC
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2017
Friendly honest good quality service
Makes the customer feel like family.
Paul R. from Pauls Automotive Service And Repair responded on 04/25/2017

Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


TT
Toni T.
Charlotte, NC
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2017 Category: Service
Toni said she appreciates the family business and when she's there she feels cared for. The service is prompt and they offer a reasonable price. They give back with credits and a Customer Appreciation Day that features Elvis.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 04/27/2017

Your review is very important to us and it really helps us improve our services. Thank you so much Toni for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. We hope to see you at our Customer Appreciation Day! Thank You, Paul & Pat.


GL
Greg L.
Harrisburg, NC
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2017
Always great servicd
1989 truck that Paul has been working on the fix an overheating issue due to extensive rust. He has gone above and beyond to try and clean it all out. The truck was given to me by my dad so I would really like to keep it running. Highly recommmend Paul. True mechanic.
Paul R. from Pauls Automotive Service And Repair responded on 04/25/2017

 

Wow what a great review!! Thank you so much.  We are happy that you were so pleased with our services and we look forward to working with you in the future. Reviews and word of mouth are our life blood so thanks for the assistance.  Thank you, Paul & Pat


TN
Tyffani N.
Concord, NC
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2017 Category: Service
Tyffani said the vehicle is working fine.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 04/25/2017

We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


JR
Jackie R.
Concord, NC
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2017 Category: Service
Jackie said this business provided great customer service. They honored the pricing they originally had and it was a great experience.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 04/25/2017

 

Thank you for taking the time to review our services.  Your opinion is very important to us.  We are constantly looking for ways to improve our services, so don’t hesitate to let us know if you ever have any suggestions.   We are so glad that you were pleased with our services.  Thank you, Paul & Pat


RE
Rowland E.
Concord, NC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2017 Category: Service
Rowland said this business was good and it was a pleasure. They were easy to deal with and they were professional.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 04/20/2017

 

We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


MH
Mary Ann H.
Concord, NC
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2017
Yearly Inspection
Don't forgot to call Paul when you need your yearly car inspection! We just got our yearly inspection and a wheel alignment.
Paul R. from Pauls Automotive Service And Repair responded on 04/18/2017

We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


JG
Joe G.
Concord, NC
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2017
Paul's Automotive and Repair
This is only the third time I have worked with Paul, but have found him and his staff to be very friendly, helpful and efficient. He went beyond the call of duty to help when time was tight. I would easily recommend him to friends.
Paul R. from Pauls Automotive Service And Repair responded on 04/18/2017

Wow what a great review!! Thank you so much.  We are happy that you were so pleased with our services and we look forward to working with you in the future. Reviews and word of mouth are our life blood so thanks for the assistance.  Thank you, Paul & Pat


LK
Letrieloe K.
Concord, NC
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2017 Category: Service
Letrieloe said this business was nice, and helpful. They answered his questions.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 04/18/2017

Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


LG
Loretta G.
Charlotte, NC
Dodge Ram Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2017
Corey at the front desk and Paul the owner
Wonderful personality. Corey that answer the phone and greet you when you come in is awesome. You can tell paul knows what he's doing. I just moved in the area and I have made this my place to bring all my cars.
Paul R. from Pauls Automotive Service And Repair responded on 04/11/2017

Wow what a great review!! Thank you so much.  We are happy that you were so pleased with our services Loretta and we look forward to working with you in the future. Reviews and word of mouth are our life blood so thanks for the assistance.  Thank you, Paul & Pat


BA
Bombo A.
Concord, NC
Mitsubishi Montero
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2017 Category: Service
Bombo said he is always sure they will do a great job when he drops his vehicle off at the business.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 04/11/2017

Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


JW
Justice W.
Concord, NC
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2017 Category: Service
Justice said they were nice and they took good care of her vehicle.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 04/11/2017

Thank you Justice for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


CP
Cara P.
Concord, NC
Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2017
Great Service!
Great staff and service as usual!
Paul R. from Pauls Automotive Service And Repair responded on 03/30/2017

Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.